About Us:
At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic CRM Executive to join our team and help accelerate our brand’s growth.
Roles & Responsibilities:
1. Assist in Cloud Service Account Opening
- Emergency cloud service account assistance (e.g. abnormal in CRM system)
2. Collect and organize customer feedback on high frequency issues.
3. Respond to customer inquiries (provide guideline to distributor and dealer on apps handling)
4. Maintain security of customer account information by adhering to the Data Protection and Privacy Act.
Job Requirements:
1. Minimum 2 years of working experience in automotive industry with mobile apps / cloud computing/ database management experience.
2. Strong problem solving skills.
3. Good command in Mandarin and English in order to liaise with China HQ colleague.
