Main Responsibilities :
- Ensure the highest service standards are provided throughout the entire guest journey from pre-arrival to post-departure.
- To be the ambassador of the establishment, represents the property in the absence of the General Manager.
- Be present personally to welcome residents, and guests.
- Be the host of the property and keeps levels of service constantly elevated.
- Re-invents service standards regularly to create the best guest journey, engaging, enticing, surprising, entertaining and fully individualised to each guest profile.
- Overall responsible to provide a smooth and efficient operations at the property.
- Conduct regular walk around inspections of the property and perform preventive maintenance of keep the property functioning in good condition; monitor day-to-day the facilities, cleanliness of the property and the maintenance operations.
- Handle residents and tenants feedbacks / complaints, and take remedial actions to resolve issues.
- Establish and maintaining strong and positive relationships with all residents, tenants, vendors and contractors.
- Ensure the security of the entire premises, which include guest areas, all doors, stores, offices and retail space.
- Ensure all SCDF, local enforcement compliances and building regulations are met.
- Responsible for setting up of department SOP and achieving KPIs.
- Responsible for annual budget preparation, planning and control of operating expense within the budget.
- Ensure daily briefing is conducted with the team under your care.
- Involve in ad-hoc projects or duties as may be assign from time to time.
- Oversee daily food service operation and maintain food quality and consistency on a day-to-day basis, including preparation of food, developing recipes, and determining serving sizes to ensure consistent quality and presentation.
- Review menus and analyze recipes to determine food, labor, and overhead costs, and assigning suggested prices to menu items. Develop menus for daily operations and special events as needed.
- Oversee basic kitchen operations including purchasing food and supplies, tracking sales and costs, monitoring labour and scheduling, and maintaining daily, weekly, and monthly budgets.
- Present tastings as part of the creation of new products and continuous improvement of existing products and cost reduction in order to evaluate results and achieve target product profile.
- Update menu recipe cards and menu planning for promotion.
- Monitor and maintain stock levels to reduce wastage, food costing.
- Responsible for the proper operation and maintenance of the F&B outlet Kitchen facilities and equipment.
- Responsible for proper efficiency and profitable functioning of the assigned kitchen and to ensure expenses/purchases are within budget limits.
- Producing and Prepare employee’s duty roster and shift schedules.
- To establish a clear succession/rotation plan for staff in the respective work area and/or functional work responsibilities within the F&B outlet.
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Maintain a prepared, clean, and sanitary work area at all times; clean and maintain equipment used in food preparation. To ensure that all staff are compliant with the safety, hygiene, and sanitation procedures always.
- Perform any other related duties and responsibilities that may be as assigned by the immediate Supervisor or Company.
Requirements
- Bachelor Degree in Hotel Management or equivalent
- Minimum 3 years of working experience in similar position or in a senior management role in the room’s division from an international hotel chain or luxury serviced apartments
- Excellent interpersonal and communication skills in English
- Able to multi-task, plan, a strategic thinker with good organisational skills
- Strong people leadership skills, able to drive and motivate team members
- Previous pre-opening of hotel or serviced apartment experience will be an added advantage
