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Store Manager

Trek Bicycle Singapore Pte. Ltd.

Job Type   /   Job Level

Full-time   /   Manager

Job Location

Singapore, Singapore, Singapore

Salary Offered

A bit about us

Trek is an awesome place to work. Our mission is simple: We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. Our culture thrives on embracing ideas, supported by a team of achievers, leaders and visionaries who bring their unique skills and passion to a challenging and constantly evolving game.

Job Description

We are currently looking for a Store Manager for our second directly owned Trek store in Singapore. It should be someone who can demonstrate incredible hospitality, provide exceptional leadership behaviors and wants to run a business as if it was his/her own.

As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.

This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.

Performance Expectations

Financial performance = 50%
Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
Be one of the top two (2) sales people in the store. Lead all staff in world-class customer service, consumer engagement and community building to deliver on all financial goals of the organization.
Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.
Staff performance = 25%
Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
Conduct a bi-weekly leadership meeting with Service Lead and Sales Associate to review the past two weeks performance as well as plan for future weeks.
Store merchandising and operations = 15%Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
Monitor store supplies and ordering or purchasing additional supplies as needed.
Human resources = 10%Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.

What you will bring to the team

A minimum of 5 years general retail experience and 2 years in a supervisory role
An ability to own your business to lead and work cooperatively in a team
Serve an example of Trek’s commitment to delivering incredible hospitality to customers
Passion and involvement in cycling
Proven record to increase sales and profit
Excellent strategic and problem-solving skills
Sound computer proficiency especially in working with MS Excel confidently
The ability to work weekends, evenings, and holidays
A positive, “get stuff done”, attitude
A desire to be actively involved in getting more people on bikes by connecting with the local cycling community and work with like-minded teammates
Have a Learn-it-all vs. Know-it-all mindset