Job Responsibilities:
• Oversee and manage the designated outlets and its operational and manpower planning
• Involving team members recruitment and hiring
• Involved in employees' disciplinary issues and outlet manpower needs
• Develop, motivate and retain subordinates, especially the high performers, to help them achieve and excel in the required quality and productivity target set
• Ensure all operation’s standard operating procedure (SOP) are in compliance with the company
• Ensure the outlets are in line with strict hygiene, health, cleanliness and workplace safety guidelines
• Handling or dealing with customer feedback, complaint
• Well versed in menu and operations, train and lead the team to achieve higher performance
• Perform other ad-hoc duties or projects assign as required or requested.
• Able to work with long working hour, weekend and public holiday
