Responsibilities:
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 7x24 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson’s terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
- Any other ad-hoc duties as required or assigned
- Continuous Learning in IT industry, particularly new security products and solutions.
- Any other ad hoc duties as assigned by supervisor.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
