Job Description:
- Handle post sales inbound and outbound calls and provide necessary assistance to customers on policy maintenance matters (eg. Endorsements, Cancellations, Payments, Complaints, etc)
- Using simple, clear and concise languages to communicate effectively with customers
- Ability to understand customers' needs and provide appropriate solutions and attention
- Manage all enquiries and requests according to our policies and procedures (strive for first call resolutions)
- Effectively handle customers’ concerns and complaints and strive to resolve situations to customers' satisfaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Encourage customers to provide feedback from their experiences
- Ensure that feedback relating to products and services is escalated to relevant parties and documented within systems
- Actively participate in process improvement sessions, providing constructive feedback and suggestions
- Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals
- Assist in any other assignments/duties as and when required.
Requirements:
- Candidates with motor insurance experience are preferred
- Well spoken
- Possess BCP, PGI certifications is a plus
Kindly apply online or send your application to mailto:[email protected]
EA: 15C7572
ID: R23115267
