· Provide high quality service to guests consistently
· Assist guests with their luggage(s) upon arrival and on departure
· Seek guest’s feedback and suggest operational improvements
· Deal with guests’ complaints quickly and efficiently as first point of contact and record daily incident
· Find suitable solutions to any problems that may arise and communicate issues to shift team leader and manager in a constructive and clear manner
· Responds to guest
· Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
· Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on service quality and teamwork
· Maintain sound communication and working relationships with all hotel departments
· Handle guests’ mails/e-mails, messages, and answering phone calls
· Act in accordance with policies and procedures when working with front of house equipment and property management systems
· Follow guidance of shift team leader in the handling of emergencies and other challenges that may occur during the assigned shift
· Maintain the cleanliness, neat and being well-groom appearance at all times during on duty
Assist in hotel operations when required
