Responsibilities
- To solution, design, develop, implement and support ServiceNow tools
- Understand Operation business needs and translate into technical requirement
- Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
- To design, develop, configure, test, implement, support and maintain ServiceNow solutions.
- To support post implementation tasks including, troubleshooting, administration, patching and upgrades
- To work with stakeholders and recommend best practices in areas such as IT service management (ITSM) process and Strategic Portfolio Management (SPM) process.
Requirements
- Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
- Proven track record of successful project/product implementation with minimal 10 years of software development experience
- Minimal of 6 years experience working with the ServiceNow platform in a development and administrative role.
- Solid understanding of IT service management (ITSM) process and Strategic Portfolio Management (SPM) process.
- Proficiency in ServiceNow scripting languages (JavaScript, GlideScript, Jelly, etc).
- Experience with ServiceNow integrations using web services (REST, SOAP) and other integration methods.
- ServiceNow certifications (such as Certified System Administrator, Certified Application Developer) are a plus.
Licence no: 12C6060
