Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.
Job Responsibilities:
- Handle daily emails and phone inquiries.
- Provide support, advice, and counseling to students.
- Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
- Schedule and coordinate deferred mid-term tests.
- Arrange exam script viewing sessions for students.
- Explain transfer contracts to students.
- Organize orientations, LinkedIn workshops, and graduation ceremonies.
- Conduct class visits and manage ad-hoc projects or audits.
- Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.
Requirements:
- Min Diploma in Business or other relevant equivalent field of study.
- Min 1 year of customer service experience, with confidence in attending to students' enquiries.
- Entry level is welcome, with prior customer service exposure is highly prefered.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
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