· Welcome and greet all visitors including tenants and their guests.
· Oversee the concierge counter and handles all tenants/residents/guests' inquiries.
· Handle complaints and suggestions with professionalism.
· Assist in administrative support to management office whenever necessary.
· Ensure visitors are signed in and out visitors management books.
· Assist and handle all types of deliveries such as parcels, food, documents, etc.
· Notify hosts that their guests have arrived.
· Direct visitors to their meeting venue.
· Refuse entry to persons who have not been pre-registered or where the host is not contactable.
· Answer and respond to incoming calls and emails.
· Keep the reception area clean and tidy.
· Handle other general ad-hoc duties as assigned.
