As a Customer Service Agent/Officer, you'll be a key part of creating a positive travel experience for our passengers. Whether you're assisting passengers at the check-in counter, providing exceptional service in our exclusive lounges, coordinating departure activities or leading a team of dedicated professionals, your contributions will be invaluable.
Key Responsibilities:
- Manage check-in processes: Ensure accurate documentation and boarding passes are issued.
- Assist and guide passengers: Guide passengers using Self-Service Kiosks and Auto Bag Drops, escort transit passengers between the arrival gate and the Transfer Holding Area and assist passengers who require special accommodations or support.
- Perform gate handling: Coordinate departure activities, communicate with airline crews, and work collaboratively with various departments to ensure a timely and efficient departure.
- Provide exceptional customer service: Assist passengers with a friendly and professional demeanour, creating memorable and positive experiences.
Salary & Remuneration:
- Basic Salary from $2,000 - $2,500
- Monthly allowances up to $500
- Sign on bonus up to $5000
- Eligible for OT
- Variable Bonuses (AWS / Performance Bonus)
Requirements:
- Minimally NITEC / Higher NITEC / Diploma
- Prior experience in customer service is a plus but not required
- Excellent communication and interpersonal skills
- Keen learner who can work independently and as part of a team
- Must be able to commit to rotating shifts (morning/ afternoon/ night)
If you're passionate about providing exceptional customer service and looking for a rewarding career, we invite you to join our team. Apply now!
Dynamic Human Capital Pte Ltd (EA Licence No: 12C6253)
Lisa Chi (R24124761)
