At Concentrix, we strive to find and grow exceptional people like you.
Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy, Talent and Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
Renewal Sales Representative
Reporting to the Sales Manager, the Renewal Sales Representative role will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.
As part of our organization’s growth, this is a permanent role where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.
Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.
Responsibilities
- Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
- Understand and capture the Voice of the Customer for assigned client.
- Respond to customer inquiries by following standard scripts and procedures.
- Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
- Create a sales funnel that can support quota overall attainment.
- Make and receive calls with the intent of selling products/services or renewing existing contracts.
- Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
- Convert small starting opportunities to significant sized opportunities over time.
- Provide accurate weekly/monthly/quarterly sales forecasts.
- Undertake research to understand prospect organization structures and identify important players.
- Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
- Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
- Develop excellent technical knowledge needed for value proposition and solution selling.
- Collate and deliver exec-level presentations.
- Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
- Maintain the CRM to ensure all relevant data is captured promptly.
Competencies
- You will provide renewal selling services or solutions to a dedicated territory in Malaysia and other SEA region. Each region will be managed by a dedicated Renewal Sales Representative as an account manager. Candidates with excellent command of Mandarin or Bahasa Malaysia and English language, cultural nuisance are encouraged to apply for this role as it requires business language liaison with each territory.
- Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
- Strong consultative approach to engage clients and prospects.
- Result-driven with strong track record in delivering sales targets.
- Demonstrated aptitude to learn and optimize new technology and data.
Other Information
- 5 days work week (Mon - Fri / regular working hours).
- Permanent position, hybrid working arrangement model.
- Onboarding and on-the-job learning programme will be provided.
- Comprehensive healthcare and medical plans including flexible benefits programme.
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.
