Total 4 Director/C-Level management job vacancies in Accounting / Auditing category in Singapore

POSITION SUMMARY

Responsible for proactively soliciting and managing large group with meeting/catering opportunities with significant revenue potential. Manages and converts all corporate group/catering opportunities not handled by the MICE team of 79 rooms and below. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over to the Event Management team properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience:

High school diploma; 5 years’ experience in the sales and marketing, guest services or related professional area. OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK SALES ACTIVITIES

Understanding Market Opportunities & Driving Revenue:

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Group Sales.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage:

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service:

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards:

• Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships:

• Works collaboratively with off-property sales channels (e.g., Group Sales, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.

Additional Responsibilities:

• Utilizes intranet for resources and information. Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are seeking an experienced and dynamic Account Director join our team expanding Business Development team. This sales-focused role will be responsible for driving business growth by identifying new opportunities, developing strategic partnerships, and expanding our client base. The ideal candidate will have a proven track record in sales, exceptional client relationship skills, and a deep understanding of the cleaning services industry.

Key Responsibilities:

• Business Development: Identify and pursue new business opportunities to achieve sales targets and drive revenue growth.
• Client Management: Develop and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
• Sales Strategy: Develop and implement effective sales strategies and plans to expand market share and achieve business objectives.
• Proposal Development: Prepare and present compelling proposals, contracts, and service agreements to potential clients.
• Market Analysis: Conduct market research and analysis to identify trends, opportunities, and competitive landscape.
• Team Collaboration: Work closely with operational teams to ensure seamless service delivery and client satisfaction.
• Reporting: Provide regular sales reports, forecasts, and updates to senior management.

Qualifications:

• Minimum of 5 years of sales experience in the cleaning services industry is a MUST.
• Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Ability to build and maintain long-term client relationships.
• Strategic thinking and problem-solving abilities.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.

You will build strategic partnerships with key customers to build long-term relationships. As trusted partners, work closely with customers to understand their business needs, and provide valuable logistics insights. Drive revenue maximization by increasing footprint of business of key accounts through identification of cross-selling and upselling opportunities/solutions with key accounts. Focus on customer satisfaction and retention by delivering exceptional service and customized solutions.

This is a new position; you will be part of the APAC Regional Key Account Management (KAM) team and reporting to Vice President of Key Account Management.

Key Accountabilities

• Responsible for the relationship development (upsell/cross-selling) of customer accounts.
• Generating leads, acquiring new clients, business development and nurturing relationships with Key Beneficial Cargo Owner (BCO) accounts within the region.
• Develop a deep understanding of the customer’s business and identify/explore commercial opportunities in the region.
• Develop and execute sales strategies for key accounts managed, including developing business development targets (OKRs) budgeting and KPIs.
• Build, manage and extend relationships with key BCOs in the region to achieve OKRs and KPIs.
• Monitor performance of strategic plans and evaluate successes, risks and opportunities and formulate plans to address these.
• Contribute to the formulation and implementation of DP World’s overall sales strategy for the region to enhance P&L.
• Manage relationship across the logistics value chain (e.g., agents, shippers) within the region to guarantee a seamless customer experience.

Qualifications, Experience and Skills

• Tertiary qualifications preferably in Business Administration, Shipping / Logistics Management or equivalent disciplines.
• Minimum 8 years’ experience in sales / account management experience with a Freight Forwarding/Logistics company
• Experience in freight-forwarding sales.
• Experienced working in customer-centric environment (Agile experience is a plus).
• Worked directly with BCOs, with proven track record of building and maintaining high quality, long-term relationships.
• Excellent negotiation, communication and interpersonal skills.

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

Concentrix+ Webhelp is looking for a Senior Director, Account Management, to drive the success and growth of existing strategic partnerships.

This role will drive the success and growth of existing strategic partnerships within an assigned account. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

Expected key activities include building relationships with client executive stakeholders including the C-suite, owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client.

The ideal candidate will also bring both a successful track-record in contact center sales selling outcome-based solutions as well as experience providing digital customer engagement solutions or have deep knowledge and sales experience, possibly in field sales.

Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix+Webhelp capabilities across all business lines.

Core Responsibilities

• Work to develop and refine client specific strategies and account plans including sales targets, forecasting, relationship mapping/ strategies, whitespace opportunities as well as growing existing business lines.
• Create and develop key client executive relationships, up to the C-suite, at target clients, while building consensus across multiple functional areas.
• Identify, articulate and synthesize client needs in order to close complex and comprehensive outsourcing engagements.
• Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue.
• Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc).
• Analyze client’s business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis.
• Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT and operations.
• Deliver positive results in a matrixed/ cross-functional environment, both internally and within client accounts.

Experienced Desired

• Demonstrated ability to develop business relationships across all levels of an organization, including senior executives.
• Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally.
• Successful track record of running multi-country and multi-continent client footprint and with distributed senior stakeholders.
• Strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired.
• High level of strategic thinking with the ability to execute tactically.
• Attention to detail and, when necessary, strong financial acumen.
• Ability to travel worldwide (~35% travel; post-COVID-19).
• Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support).
• Ability to engage and negotiate effectively with internal and external partners.
• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct.
• Ability to adjust quickly to shifting priorities and rapid changes.
• Required Education: BA/BS or similar work-related experience.
• Minimum of ten years working in outsourcing operations, sales and or consulting.
• Willing and able to roll up your sleeves.
• Relevant operational experience is desired but not required.

If this sounds like an interesting opportunity, hit apply!