Operations Key Account Manager - Project Logistics
3 weeks ago
Job Descriptions:
Client Satisfaction and Retention:
Maintain high levels of client satisfaction by understanding and meeting their specific needs..
Job Descriptions:
Client Satisfaction and Retention:
- Maintain high levels of client satisfaction by understanding and meeting their specific needs and expectations.
- Develop and nurture long-term relationships with key accounts, ensuring client retention and loyalty.
Operational Efficiency:
- Oversee and streamline operational processes to enhance efficiency, reduce costs, and improve service delivery.
- Implement best practices and continuous improvement initiatives to achieve operational excellence.
Service Quality and Compliance:
- Ensure that all services are delivered in accordance with client agreements, industry standards, and regulatory requirements.
- Monitor and maintain high standards of quality and compliance across all operational activities.
Proactive Problem Solving:
- Identify potential operational issues before they impact service delivery and implement proactive solutions.
- Resolve any client concerns or escalations promptly and effectively to maintain client trust and satisfaction.
Collaboration and Coordination:
- Work closely with cross-functional teams, including sales, customer service, and logistics, to ensure cohesive and efficient operations.
- Facilitate communication and collaboration between the client and internal teams to align on goals and objectives.
Project Management:
- Lead and manage projects related to key accounts, ensuring successful execution and alignment with client expectations.
- Coordinate resources, timelines, and deliverables to achieve project goals.
Requirements:
- Min 3-5 years of related experience.
- Bachelor's Degree or equivalent in Business Administration, Logistics, Supply Chain Management, or related field.
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