PEOPLE SOLUTIONS ADVISOR I
ASIA PACIFIC & PEOPLE SOLUTIONS SERVICES

At NIKE, experience matters. Here’s an opportunity to join the front lines of HR. To be a trusted advisor to teammates operating across the Asia Pacific on all things HR. To deliver an outstanding service experience to all that seek our support. To go beyond simply answering questions and ensure our teammates enhance their NIKE employee experience and benefits. To be the latest Athlete* to join the ranks of People Solutions Services.

WHO YOU WILL WORK WITH

You will report to People Solutions Service Manager based in Singapore. You will be working with a diverse work population that spans across Asia Pacific, partnering regularly with People Solutions experts that help with the heavy lifting of complicated cases. We will have you create a partnership with our operations, and consultant teams as well as coordinating with HR leadership on new initiatives and projects that enhance the employee experience in our service delivery.

WHO WE ARE LOOKING FOR

Your success will be measured on your ability to deliver on the following responsibilities. As a People Solutions Advisor I, the ideal candidate is expected to operate autonomously to apply sound judgment and critical thinking to solve problems Identify root cause solution of contact by asking probing questions in order to understand the issue; analyze, research, and interpret policy while engaging appropriate functional teams to respond to employee inquiries. We would like you to be comfortable operating in a fast paced, employee focused environment requiring you to multitask and deliver premium service in a timely manner. There will be an emphasis on elevating customer service to the highest level by responding to employees needs with the discipline to adhere to confidentiality, policy & compliance rules.

Overall, we're looking for someone interested in working with a fun, encouraging, and collaborative team in a service center environment!

• Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training
• 2-3 years of HR experience, demonstrating knowledge of HR management. Knowledge of theories, practices, policies and procedures in HR a plus
• Proficient in Korean, Japanese and English languages are essential to support our employees in Korea, Japan and other countries in APAC
• Experience in a service center environment and providing customer service via multiple contact channels (phone, email, live chat) highly desirable
• Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer- focused resolution as well as strong multi-tasking and organizational skills
• Must demonstrate initiative and the ability to work independently within a diverse team environment
• Knowledge and understanding of HR systems and platforms preferred (Workday, ServiceNow, Kronos/TimeTrack, Cisco/Telephony)

WHAT YOU WILL WORK ON

This role is the front door to HR services at Nike. The primary responsibility will be providing seamless HR support to NIKE employees through the resolution of inquiries and transactions by researching issues and resolution options using effective written and verbal communication skills across multiple channels including phone, email, and chat.

• Apply resources effectively, including multiple systems and support tools, to ensure accurate and timely responses to employee inquiries, documenting contact concerns and feedback in a case management system.
• Drive innovation in process and delivery of our services is paramount for success in this role.
• Provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions
• Research HR related issues for employees including payroll, HR policy, and rewards related issues.
• Maintain quality service support, planning training activities
• Escalate complex inquires within People Solutions as needed, responding to support needs via phone, chat and electronic tickets

RESPONSIBILITIES:

• Networking, software installation & update
• Email & WMS setup & resolve
• Company domain connection
• Other duties

REQUIREMENTS:

• 1 years working experience in related industry
• Min Diploma

OTHER INFORMATION:

• Location : Pandan Crescent
• Working Days/Hours : 5 days / 8:30am – 6:00pm
• Salary: Up to $3,000 (salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

JOB DESCRIPTION

· Participate in training sessions, workshops, and on-the-job learning experiences to acquire knowledge and skills in business advisory services

· Learn about industry trends, market analysis techniques, and business development strategies

· Assist in conducting financial analysis and performance evaluations for client businesses

· Learn to interpret financial statements, assess profitability, and identify areas for improvement

· Assist in preparing financial forecasts, budgets, and cash flow projections

· Support business advisors in developing strategic plans and growth strategies for client organizations

· Learn to conduct market research, identify competitive advantages, and evaluate business opportunities

· Assist in drafting business plans and presenting recommendations to clients

· Shadow experienced business advisors in client meetings and interactions

· Learn to build and maintain positive relationships with clients, providing personalized advice and support

· Assist in addressing client inquiries, concerns, and requests in a timely and professional manner

· Assist in coordinating and managing projects related to business advisory services

· Support business advisors in project planning, execution, and evaluation

JOB REQUIREMENTS

· Diploma and above

· Strong interest in business advisory services, consulting, or entrepreneurship

· Excellent analytical and problem-solving skills

· Strong communication and interpersonal skills

EA Reg. Number: R21100629

EA License Number: 22C1278

The Inclusive Art Teacher plans and conducts art lessons for neuro divergent students aged 9 - 20+years.

Responsibilities are adaptation of curriculum, individualised learning, promoting sensory integration, talent development etc to facilitate learning and transition to independent learning.

• Degree / Diploma in Art teaching,
• Experience and training special needs and art therapy will be complementary to the role
• 2 - 3 years of experience in a similar role
• Willingness to learn and work collaboratively with SLT/ OT/ Teachers
• 8 am to 5 pm with 7+ weeks of paid school holidays
• Salary $3000 - $3800 based on training and experience.

JOB DESCRIPTION

· Participate in training sessions, workshops, and on-the-job learning experiences to acquire knowledge and skills in business advisory services

· Learn about industry trends, market analysis techniques, and business development strategies

· Assist in conducting financial analysis and performance evaluations for client businesses

· Learn to interpret financial statements, assess profitability, and identify areas for improvement

· Assist in preparing financial forecasts, budgets, and cash flow projections

· Support business advisors in developing strategic plans and growth strategies for client organizations

· Learn to conduct market research, identify competitive advantages, and evaluate business opportunities

· Assist in drafting business plans and presenting recommendations to clients

· Shadow experienced business advisors in client meetings and interactions

· Learn to build and maintain positive relationships with clients, providing personalized advice and support

· Assist in addressing client inquiries, concerns, and requests in a timely and professional manner

· Assist in coordinating and managing projects related to business advisory services

· Support business advisors in project planning, execution, and evaluation

JOB REQUIREMENTS

· Diploma and above

· Strong interest in business advisory services, consulting, or entrepreneurship

· Excellent analytical and problem-solving skills

· Strong communication and interpersonal skills

EA Reg. Number: R21100629

EA License Number: 22C1278