Position Title: E-commerce Fulfilment Specialist (Retail support)
Location: Bencoolen
Working Days: Mon to Fri, 6 Days work week
Working Hours: 9am - 6pm
Salary: $2,500

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Position: Wealth Executive / Financial Advisor

Location: Henderson Road

Working Day: Flexible

Working Hours: Hybrid

Work Salary: $3,000 Monthly Allowance + Commission

We have a track record of successfully nurturing entry-level planners, paving the way for them to establish robust careers from the very start. Our proven and meticulously structured ecosystem has propelled newcomers to remarkable heights within their first year. Join us, and experience a transformative journey supported by the tools and guidance necessary to elevate your career to unprecedented heights.

• Proven Track Record: Join a team with a consistent track record of guiding entry level consultants towards quantum growth in production and earnings within the first year of joining.
• Compensation Package: We offer a fair compensation package to ease your transition into the FA team, ensuring you are well-rewarded for your efforts.
• Recognition: Experience success and walk amongst giants with a cohort comprising 40% Million Dollar Round Table (MDRT) qualifiers, numerous Court of Table (COT) qualifiers and 2 Top of Table (TOT) qualifiers.
• Proprietary Platforms: Differentiate yourself from industry peers by leveraging our exclusive platforms, offering you unparalleled opportunities to expand your clientele and network.

Unique Selling Points (USPs) of Company:

• Transformation and Empowerment: We have the ability and a proven track record of propelling newcomers to remarkable heights within the first year.
• Guidance for Excellence: Benefit from the company ecosystem and guidance, propelling you to excel.
• Mentorship Opportunities: Gain insights from experienced consultants through our mentorship programs, fostering your personal and professional growth.
• Fair Compensation: Enjoy a fair compensation package to support your transition and reward your hard work.
• Client Acquisition Platform: Never worry about shortage of leads; we provide a robust client acquisition platform for you to build your clientele.
• Comprehensive Training: Benefit from extensive training programs that will equip you with the knowledge and skills necessary to excel in wealth management, financial advisory, business owner planning, estate planning, property advisory, re-financing and more.
• Allowance Schemes: Take advantage of our monthly allowance schemes to provide stability of income while you grow your career.
• Business Essentials: Receive state of the art IT tools and our proprietary applications that will help you navigate the required administration and paperwork with ease.

Who We Welcome:

• Candidates eager to excel in the financial advisory field and helping clients achieve their financial objectives. Training will be provided.

Requirements:

• Candidate must possess at least full A levels/ Diploma/ Degree
• Possess certificate - M5 M9 M9A Hi

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

E-commerce Fulfilment Specialist | Retail support | Up to $2.5k | Bencoolen

Location: Bencoolen
Working Days: Mon to Fri, 6 Days work week
Working Hours: 9am - 6pm
Salary: $2,500

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Position Title: E-commerce Fulfilment Specialist (Retail support)
Location: Bencoolen
Working Days: Mon to Fri, 6 Days work week
Working Hours: 9am - 6pm
Salary: $2,500

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Working Mode: Hybrid
• HQ Location: West gate
• Working Hours: 9am- 6pm
• Salary : $4,500 - $5,000 + incentives (Depends on experience)

Responsibilities:
a. Client Engagement

• Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
• Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
• Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
• Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary
• Motivate, encourage and empower Job Seekers throughout their job search journey

b. Business Partnering

• Work with the business development team to communicate and value-add of company/ CMP Programme to build relationships with employers and secure new vacancies
• Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
• Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors

c. In-Work Support

• Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
• Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment

d. Administration & Quality

• Adhere to company, Project and WSG guidelines, policies, and procedures at all times
• Document all correspondences and support rendered to Job Seekers on CRM system
• Ensure Job Seeker details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements

Requirements:

• Minimum Diploma / Degree qualification
• Minimum 4 years of working experience with relevant transferable straits
• IT-savvy with the ability to pick up new systems / software
• Experience working in a customer facing environment
• Evidence of setting and achieving targets across a broad range of KPIs

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Purpose
Business-Tech Bridge:

• Act as a liaison between Group Procurement, Technology, Data Chapter and internal governance teams to define and articulate business needs, success criteria and translate them into clear requirements for generative AI solutions.
• Collaborate with Technology teams on the design, development and deployment of generative AI models into existing business processes and systems.
• Coordinate and facilitate communication between stakeholders, including business unit representatives, Technology team and Data Chapter team.
• Oversee project timelines to ensure smooth and efficient project delivery.
• Assist in drafting a comprehensive training guide that effectively communicates the objective, impact and benefits of generative AI solutions to key stakeholders in business unit.

Prompt Engineering and Optimization:

• Collaborate closely with the Technology team to refine and improve the prompts used to interact with the generative AI model. This includes:
• Understanding the nuances of prompt design and its impact on Gen AI outputs.
• Analyzing Gen AI responses to identify areas for prompt optimization, including clarity, specificity, and structure.
• Experimenting with different prompt formats, techniques, and parameters to achieve optimal performance for specific business tasks.
• Documenting prompt revisions and their impact on Gen AI output quality, providing valuable insights for future iterations.

Data and Model Management:

• Work with Technology teams to identify, prepare, and curate data sets suitable for training and validating generative AI models.
• Work with Data Chapter team to monitor and evaluate the performance of generative AI solutions, track key metrics, and identify opportunities for continuous improvement.

RDU Gen AI Model Governance and Deck Preparation:

• Develop a strong understanding of the 14 stages of the RDU generative AI model governance framework.
• Assist with the preparation of comprehensive decks for RDU review and approval.

Requirements:

• Bachelor's degree in computer science, linguistics, writing or a related field.
• At least 1-3 years of proven experience in prompt engineering or a related role in the Generative AI technologies/ model.
• Able to define and articulate business needs and translate them into clear requirements for generative AI solutions.
• Experience managing and coordinating projects, from initial ideation to implementation and deployment.
• Strong analytical skills to interpret data generated by Gen AI models and derive meaningful insights.
• Excellent written and verbal communication skills to effectively with cross-functional teams and communicate technical concepts to both technical and non-technical stakeholders.
• Strong interpersonal skills to build and maintain effective relationships with Tech teams and business unit colleagues.
• Ability to facilitate collaborative discussions and problem-solving sessions.
• Ability to multitask and manage priorities effectively.
• Proficiency in MS Office Suite such as Outlook, Word, Excel, PowerPoint and SharePoint.
• Experience with data visualization tools such as Tableau to present findings effectivelyExperience in the banking sector, coupled with expertise in innovation, research, delivering workshops, and program management.
• Strong UI/UX guidance and delivery skills, with familiarity with wireframing and/or prototyping tools such as Figma, Adobe XD, or Adobe Illustrator.
• Proficiency in Microsoft PowerPoint and Excel, including basic formula manipulation.
• Proven ability to manage multiple projects simultaneously, encompassing diverse natures and scopes.
• Self-motivation, ability to work independently with minimal guidance.
• Adaptability to a fast-paced and dynamic environment with minimal structure.
• Resourcefulness and willingness to quickly acquire new skills as needed.
• Singaporeans Only
• Contract: One year/extendable

To submit your application:

Interested candidates to expedite your application please click ‘Apply now, https://www.rmaconsultants.com.sg/employment/analystassoc-gen-ai-projects-support-banking-eastcontractup-to-5k-listing-190.aspxor submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Belinda Ho EA Regn No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

We are looking for a Voice Video Support Engineer (mac/IOS systems), job responsibilities as mentioned below

Proficiency/Experience in configuring and support of

• CISCO Video Conferencing Systems
• CISCO Webex systems (Room Series with Integration features)
• Incident Management and Support for VC systems
• Ability to understand client’s existing and new video conferencing (VC) systems architecture quickly
• New VC commissioning and readiness testing
• Existing VC tech refresh activities
• VC systems health monitoring, incident management, preventive maintenance
• Printer Server monitoring and issue resolution
• Collaborating with R&D, local infra teams and other stakeholders as required
• Supporting clients technical events and any new piloting activities
• Printer Server, Zoom, Teams setup and monitoring
• Experience in Unix / Linux / Mac environment
• Excellent written and verbal interpersonal skills.

**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, Licence No. 07C4453]

[2 Venture Drive, #10-18, Vision Exchange, Singapore 608526]

• Prepare and rehearse for live performances, ensuring high-quality delivery of artistic content
• Perform ing live shows.
• Interacting and engaging with the audiences
• Collaborate with fellow artists, musicians, and production staff to coordinate performances and ensure smooth execution.
• Adhere to safety regulations and protocols during rehearsals and live shows to maintain a safe environment for performers and audience members.
• Assist stage producers and managers with developing and refining performances

Customer Support Executive (CSE) - Video Analytics

Location: One North

Working Days: 5 days A Week [Mon - Fri)

Working hours : 9am – 6pm

Salary : Up to $6,000 + (Car allowance based on mileage travel)

Roles & Responsibilities:
- Customer and Site Management:

• Act as the primary liaison for customers and sites.
• Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
• Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
• Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
• Conduct training sessions and workshops to educate customers on the utilization of company products and technologies.
• Ensure customer satisfaction and retention.
• Monitor and report on key customer success metrics.
• Willingness to travel to customer sites as required

- Physical Deployment of Video Analytics solutions:

• Deliver and install hardware to integrate company's Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

• Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

• Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

• Coordinate internal resources to address customer requirements effectively.
• Work collaboratively with internal teams to enhance the overall customer experience.
• Provide constructive product feedback and suggestions to Company’s technology team.

- Documentation:

• Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

• Provide guidance to interns on efficient and effective practices in daily tasks.
• Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

• Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Job Requirement

• Demonstrated experience in a customer success or account management role.
• Proven background in technical support roles.
• Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
• Proficient in project management and organizational skills.
• Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The scope of the System Support is as below:

1. Video analytic task creation, deletion, start and stop.

2. Algorithms full lifecycle management, including upgrading, versioning, training, dismission

and onboarding.

3. False detection case recognition e.g., video footages from incidents to validate the

algorithms false positive and false negative rate to trigger fine tuning.

4. Generate system performance report.

5. Other daily tasks assigned by CUSTOMER.

6. The System Support shall have experience in VA or similar project management.

7. Experience in VA system management or equivalent role.

8. Experience in deep learning/machine learning technologies, tools and development

frameworks in the field of video analytics, image processing, e.g. TensorFlow, Keras, Caffee,

Pytorch, Modeling etc.

9. Experience in video analytics algorithms developing. Knowledge and experience in

construction safety domain will be preferred.

10. Good understanding in software development and quick prototyping with C/C++/Java,

Docker, Kubernetes, or any AI language of choice.

11. Experience with source control such as GitHub.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Basic Salary: S$1,800 – 2,500 + Commission Pay (Gross S$5k -10k)
• Working Days: 6 days
• Working hours: 1pm – 9pm (Mon-Fri) 9am-5pm (Sat & Sun)
• Location: Multiple (Discuss during interview)

Job Description

• Leads, address questions about the classes and book an appropriate trial class for Prospects after understanding his/her needs/goals.
• Let prospect have a positive experience and explain the various packages and try to close the sales.
• Follow up with the members after closing to ensure that he/she attends the classes regularly, attend to feedback and provide continuous customer services.
• Maintain the studio in good condition with the support of the cleaning team and Customer Service Officer.
• Manage whole studio’s performance in accordance with goals.

Job Requirements

• Candidate with Fitness Sales experience are preferred.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to JP Morgan as Single Coverage Client Advisor for Taiwan Market where you will support and manage all aspects of client relationships across the team. The region remains a key center for growth, presenting significant opportunities for our partners and us to develop and broaden our businesses together. We seek a high caliber candidate to join our team.

Job Summary

As a Wealth Management, Single Coverage Client Advisor, Vice President in the Taiwan Market team at JP Morgan, you will be responsible for supporting and managing all aspects of client relationships across the team. You will operate in both banker and investor capacity, handle and coordinate with various teams on account inquiries and investment-related aspects, and deliver strategic messages to your portfolio. You will also collaborate with other team members to provide high-quality client service and ensure compliance with all regulatory and internal policies.

Job Responsibilities

1. Support and manage all aspects of client relationships across the team; develop and maintain long-term relationships through professional/personal networks and contacts.

2. Operate in both banker and investor capacity, and handle/coordinate with various teams on both overall account inquiries/maintenance as well as on investment-related aspects.

3. Articulate and deliver strategic messages to their portfolio, prepare presentations and proposals, and take both solicited and unsolicited orders in all asset classes. Update clients regularly on markets, portfolio performance, investments opportunities, risks.

4. Partner with the client including (but not limited to) updating Know Your Client (KYC) information, client suitability profile, hosting client meetings, monitoring funds/asset transfer and handling client ad-hoc queries.

5. Collaborate with the other integrated team members to provide a high quality of client service.

6. Keeping track of Clients, Assets Under Management (AUM) and Revenues using our internal systems; periodic calculation of account performance.

7. Work together with other teams in meeting all compliance, regulatory, risk management, operational, and due diligence requirements and compliance with internal policies.

Required Qualifications, Skills And Capabilities

1. Bachelor’s degree or equivalent in any discipline

2. Minimum 7 years’ experience in wealth management space, along with strong client and stakeholder management skills is required.

3. Extensive experience and proven track record in acquisition success for Taiwan market, and well-versed across all asset classes and investment products.

4. Strong knowledge of Wealth Management business in Taiwan with deep understanding on Compliance, Risk and Regulatory frameworks.

5. Fluent written and spoken Business Mandarin is essential to support Chinese speaking clients from Taiwan.

6. Dynamic team player who is self-motivated and possesses strong interpersonal skills, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to drive our sales agenda and operate with strong sense of urgency.

7. Experience in managing relationships both with clients and internal partners across multiple countries and regions to drive our sales agenda.

8. Candidates must have a willingness to travel frequently.

Preferred Qualifications, Skills And Capabilities

1. Appropriate local regulatory qualification and licenses preferred. However, if you do not possess an existing Representatives Notification Framework (RNF) Register in Singapore, you will be required to sit for Client Advisor Competency Standards (CACS) Paper 1 & 2, in order to get registered as a Representative with Monetary Authority of Singapore (MAS) for the private banking industry.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=4ead4c0ef80fe5c55c55c1ae8da4aa19

Note to TA: You may use Junior People Advisor or Senior Office Admin for the job title. You may use whichever title so to get the right candidate.

Why Join Us?

• Centrally located office
• Friendly and dynamic working environment culture
• Established and fast-growing sports technology company for good future career progression

Key Responsibilities

HR

• Provide comprehensive support across a broad spectrum of people and administrative activities for Singapore office.
• Support the ongoing development and implementation of new policies and procedures, contributing to the continuous improvement of the People Team and practices in APAC at Sportradar.
• Serve as the primary contact for people-related queries, including employee benefits, insurance, policies, and letter requests.
• Maintain an accurate HR database and ensure employee records are up-to-date for precise reporting.
• Expertly manage payroll functions to ensure timely and accurate payroll processing.
• Assist in managing company insurance functions, including updates, renewals, and claims.
• Administer government claims such as childcare leave, paternity leave, and reservist.
• Handle all onboarding and offboarding matters efficiently.
• Offer advice to staff on people policies and procedures.
• Maintain proper documentation of payroll-related documents and ensure timely generation and distribution of pay slips.
• Plan and organize staff engagement and team-building activities.
• Handle all work pass matters (application, renewal, cancellation, etc.) and liaise with the Ministry of Manpower for worker-related issues.
• Oversee the submission of yearly IR8E and IR21 for staff in a timely manner.
• Ensure timely processing of all necessary HR-related tasks.

• Perform other ad-hoc duties as assigned by the manager, acting as their right-hand person.

Office Administration:

• Act as the primary point of contact for building management, addressing facility-related issues (e.g., fire drills, access cards).
• Oversee office/site equipment maintenance, coordinating repairs, and ensuring cleanliness.
• Manage office supplies and stationeries and make sure it is in accordance with office needs.
• Organize catering, coffee, or other refreshments as needed.
• Ensure the cleanliness and up keeping of office space.
• Coordinate building and maintenance issues for general repair and update.
• Purchase and maintain the computers, printers and other IT related equipment.
• Act as the Welcome Assistant/Receptionist, ensuring visitors are attended to promptly.
• Coordinate with third-party vendors for office plants, cleaners, and water supply.
• Manage budget planning and monitoring for the Singapore office.
• Keep track of Conference Room/Meeting Rooms schedules as necessary.

Key Requirements

• Proven experience in a similar role with a minimum of 3 years of relevant working experience.

• Computer literate with strong proficiency in Workday or Microsoft Office applications.
• Positive attitude, fast learner, and independent with strong organizational skills.
• Motivated self-starter with the ability to multitask, work on own initiative, and demonstrate resourcefulness.
• Excellent communication and interpersonal abilities, with a good command of both written and spoken English.
• Good knowledge of the Employment Act, MOM regulations, and practices.
• Strong organizational and time management skills.
• Ability to handle sensitive information with confidentiality.
• Detail-oriented with proactive problem-solving skills.
• Reliable and supportive team member to the manager

IT executive / assistant

Salary: $3,000 - $4,200
Location: Woodlands
Working day: Monday – Friday
Working Hour: 8:30am - 6:15pm

Job Description:

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Ensure IT practices and procedures comply with relevant regulations and internal policies.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirements

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.