Responsiblities :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Job Purpose

• Owns the technology relationships up to CxO level & supports technology thought leadership.
• Being a member of the Architecture Committee in ONE to facilitate AC meetings with internal and external technical stakeholders and SMEs.
• Continuously improve the architecture of Data Analytics Platform for a global ocean shipping company.
• Drives research, case studies, and prototypes on leading-edge technologies and how they can be leveraged.
• Develops proof of concepts (POC’s) to evaluate new technologies and makes recommendations.
• Develops, enhances and enforces ONE system standards, best practices and guidelines.
• Designs and/or Proposes enhancements to improve the performance, availability and reliability of the cloud computing environment for Data Analytics Platform.
• Continuously monitor and improve Data Governance Process.
• Also improve the quality of the Data Analytics service from business users’ perspective.

Primary Job Description

• Accountable for the system architecture of the enterprise-wide Data Analytics Platform.
• Work with internal and external system architects and technicians to keep the architecture of the Data Analytics Platform healthy and elastic.
• Manage the lifecycle of the Data Analytics Platform and maintain plans for the next 5 years.
• Proactively understand the demand from business users and factor them into the architecture enhancement plans.
• Monitor the system performance of the Data Analytics Platform to always meet the service levels.
• Keep the Data Analytics Platform stable and maximize the availability.
• Manage the Processes and Guidelines on Data Governance.

Position Qualifications and Experiences

Experience Requirements:

• Experience to design and implement a modern Data Analytics Platform in Google Cloud and similar BI experiences.

Technical Skills:

• Architect level technical knowledge of relational databases, DataLake and Google Cloud BigQuery
• Architect level technical knowledge of Looker and other BI Tools
• Administrator level knowledge of Collibra or other Data Governance Tool
• Proficiency in Python / Javascript.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.

Provide 1 st and 2nd level support  Technical assistance and support for incoming IT Helpdesk and End User desktop queries and problems.  Laptop/desktop/peripherals hardware and software technical support.  Windows 7/10, Windows server, file/print/scan services, Outlook/Office 2016, Office365 suite, 2FA, LAN\WAN/Wireless network connectivity, VPN, mobile devices, meeting room audio/video conferencing systems, PABX and basic application troubleshooting.  Perform PC/Laptop Refresh, Onboarding and off boarding of users and ensure asset inventory tracking is updated.  Escalate issues to OEM/vendors and follow-up until the resolution of the problem.  Out-Of-Office-Hours On-Call support. 2. Systems administration and maintenance  Provide Wintel server, Active Directory, GPO, WSUS, Software deployment and system administration.  Liaise with external vendors for any related hardware/software maintenance and services.  Perform Installation/Configuration/Monitoring/Patching/Upgrades of desktops, servers, operating systems, antivirus, databases and other system related software.  Participate in disaster recovery testing. 3. IT governance & documentation  Involve in regular review and update of infrastructure policies, procedures and system documentation to ensure compliance.  Plan and conduct end-users training as needed.  Conduct quarterly IT asset counts.

At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support. 2. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory. 3. Good to have networking, storage and some database administration experience. 4. Able to work on a rotating 2nd level Out-Of-Office-Hours support On-Call basis. 5. Knowledge of ITIL operation. 6. Strong analytical skills, ability to work independently and in a team environment. 7. Possesses good attitude, good interpersonal and communication skills. EDUCATION 1. Degree/Diploma in Electronic/Computer Engineering or Computer Studies or equivalent. 2. Good to have ITIL foundation certification. 3. Good to have Microsoft 365 or MCSA certification

Admin Assistant

• Penjuru (Transport Pickup Provided at: Jurong East, Choa Chu Kang, Bishan & Serangoon)
• Monday - Friday: 8.30am to 6.00pm
• S$ 2,200 - 2,800

Job Responsibilities

• Coordinate training programs, workshops, and seminars for employees and track records.
• Administer and manage corporate and employee insurance policies.
• Assist with recruitment, onboarding, and compliance for interns/apprentices.
• Handle work passes, visas, and regulatory requirements for foreign candidates.
• Manage IT service providers and ensure smooth communication.
• Maintain ISO certification and facilitate audits.
• Maintain organized filing systems, take minutes, prepare reports/presentations, and manage executive calendars.

Requirements

• Diploma/ Bachelor's degree in Business Administration, HR, Accounting, or related field.
• Administrative/coordination experience (L&D, insurance, HR).

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Title: E-commerce Fulfilment Specialist (Retail support)
Location: Bencoolen
Working Days: Mon to Fri, 6 Days work week
Working Hours: 9am - 6pm
Salary: $2,500

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Position Title: E-commerce Fulfilment Specialist (Retail support)
Location: Bencoolen
Working Days: Mon to Fri, 6 Days work week
Working Hours: 9am - 6pm
Salary: $2,500

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.

Responsibilities

• Support visual design work related to organizational culture, and promote the company's values and management philosophy by producing high-quality creative assets.
• Responsible for graphic design on internal communication channels such as the TV, offline activities as well as on external platforms.
• Responsible for providing an end-to-end solution package that includes but isn't limited to project creation, intra-team collaboration, cross-team communication, vendor management, and execution to ensure delivery on time and up to standard.
• Drive creative development for company’s marketing collateral, display video ads, Global brand campaigns, promotional campaigns, PR, internal communications, and more.
• Use visual-design software and AI tools to develop, refine animations, video edits, layouts, and graphics for use across various touchpoints.
• Contribute to all stages of creative development, from ideation and storyboarding to animation/video production and final delivery.
• Collaborate with stakeholders to understand project requirements and translate them into visually compelling designs that align with the project objectives and brand guidelines.
• Brainstorm new video concepts/ideas, layouts, and graphics with an internal design team.
• Pitch/present ideas to managers and/or key stakeholders
• Assist in the development and maintenance of design assets, templates, and libraries to streamline the motion graphics production process.
• Manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced and dynamic environment.

Qualifications

• Bachelor's or above, ideally in Graphic Design, Fine Arts or a relevant field.
• Solid collaboration skills, able to grasp design needs accurately and deliver projects on time.
• Excellent sense of style, have a good understanding of graphics, trends and innovation with attention to detail.
• Detailed-oriented, adaptable to changes, able to work in a fast-paced environment and manage multiple projects simultaneously.
• Excellent English communication skills with Chinese language ability being a plus, as the role will need to translate and proofread creative content between the two languages.
• Proficient with industry-standard design and video editing tools (e.g., After Effects, Premiere Pro, Animate, Illustrator, Photoshop, Figma)
• Advanced skills in problem-solving and familiarity with technical constraints and limitations as they apply to designing for different video formats.
• Solid understanding of design principles, typography, color theory, and composition.
• Strong knowledge of motion graphics techniques, including keyframing, animation, and visual effects.
• Experience in utilizing and optimizing AI tools for scalability, efficiency, and accuracy.

Responsibilities:

· Develop, maintain and administer tools which will automate operational activities and improve engineering productivity

· Proposing and driving architecture improvements, recommending process improvements

· Find solutions to production issues after root cause analysis

· Automate continuous delivery and on-demand capacity management solutions

· Developing configuration and infrastructure solutions for internal deployments

· Updating, tracking and resolving technical issues

· Evaluate new technology options and vendor products. Ensuring critical system security through the use of best in class security solutions

Requirements:

· 7+ years of technical experience in a similar role architecting and supporting large scale production systems

· Experienced with cloud services such as AWS and GCP

· Experience in large-scaled distributed environments

· Demonstrated robust programming skill in Python, Go, or similar

· Experience with tools such as Saltstack, Terraform, Ansible, Docker, etc

· Proficiency with Linux

· Bachelor's degree in a technical field

Customer Support Executive (CSE) - Video Analytics

Location: One North

Working Days: 5 days A Week [Mon - Fri)

Working hours : 9am – 6pm

Salary : Up to $6,000 + (Car allowance based on mileage travel)

Roles & Responsibilities:
- Customer and Site Management:

• Act as the primary liaison for customers and sites.
• Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
• Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
• Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
• Conduct training sessions and workshops to educate customers on the utilization of company products and technologies.
• Ensure customer satisfaction and retention.
• Monitor and report on key customer success metrics.
• Willingness to travel to customer sites as required

- Physical Deployment of Video Analytics solutions:

• Deliver and install hardware to integrate company's Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

• Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

• Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

• Coordinate internal resources to address customer requirements effectively.
• Work collaboratively with internal teams to enhance the overall customer experience.
• Provide constructive product feedback and suggestions to Company’s technology team.

- Documentation:

• Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

• Provide guidance to interns on efficient and effective practices in daily tasks.
• Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

• Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Job Requirement

• Demonstrated experience in a customer success or account management role.
• Proven background in technical support roles.
• Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
• Proficient in project management and organizational skills.
• Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Learning Explorer is a group of prestigious and accomplished language schools in Singapore that offers English, Mandarin Chinese, Japanese, Spanish, Thai, Vietnamese & Korean language learning courses.

We have top-quality resources in our hands when providing language-teaching facilities to our clients. Our teachers are highly qualified and professionally trained in various language learning courses. Located in the heart of Singapore’s central business district and near 3 MRT stations (Raffles Place, Tanjong Pagar, and Telok Ayer), our language centres are open to anyone who wants to learn any of our languages.

The Student Recruitment Team supports students’ success and enhances the overall quality of the language learning experience for students. The individual must provide professional student administration support to follow up with students on different language programs. The individual should be independent in overseeing the Centre's operations and operational challenges.

If you match the above, come and join us!

The position offers a salary ranging from $3,200 to $3,500, depending on your relevant past work experience, with a probation period of 3 months. Additionally, we provide an Annual Wage Supplement (AWS) of a minimum of 1 month or higher based on the school's profitability.

The role requires availability from Monday to Thursday (9:30am to 7:30pm) and Saturday (9:30am to 5:30pm), with Fridays and Sundays off.

As a Senior Admin Executive, your main responsibility will be to provide recruitment support and administrative services to our language course students, reporting directly to the Centre Director.

Our centre is conveniently located at 137 Cecil Street, Level 7.

Job Responsibilities

• Ensure the professional execution of student recruitment & admin support activities.
• Work closely with the marketing team on marketing strategies and initiatives.
• Report to Centre Directors for all admin and other operations matters
• To deliver a high level of quality service to our students.
• Plan and participate in activities to meet SkillsFuture T&Cs.
• Establish a professional working and consultative relationship with students.
• Complete required administrative & coordination tasks by ensuring communications, schedules, and customer records are accurately maintained

Job Requirements

• Candidates with any diploma qualification in any field are welcome to apply.
• Fresh Diploma Candidates are welcome to apply, as on-the-job training will be provided.
• Service-focused and customer-oriented.
• Pleasant disposition, positive mindset and a strong drive to excel.
• Able to perform well under pressure and work independently.
• Proficiency in Microsoft Office Suite and web-based applications
• Prepared to work irregular work hours and weekends when required.
• Five days work schedule with one day off on weekdays & one day off on weekend
• Exhibit effective and timely written and oral communication skills. Required language(s): Chinese, English (to liaise with Chinese-speaking clients and associates )
• The Candidate must be physically located in Singapore for a face-to-face interview.

To Apply to send your resume click on the Apply Button now.

Kindly state your application -

• What is your available start date and monthly salary expectation?
• Nationality

Thank you, and hope to hear from you soon

137 Cecil Street #07-04 Singapore (069537)

www.learningexplorer.org

We understand learning the way you need it

Roles and Responsibilities

1. Drives internal and 3rd party service provider/ vendor review meetings covering issues, performance, service improvements, quality and processes

2. Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framework

3. Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

4. Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)

5. Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

6. Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

7. Support and assist in high severity incidents and drive problem management meetings

8. Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

9. Assist senior leaders in disaster recovery planning and activities

10. Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users prior to escalation to the next level for investigation

11. Support testing for Major Project enhancements or Change Requests if possible

12. Create, maintain, and ensure project documentations such as process documents, operations document, etc. are filed and keep up to date with proper versioning control

Requirement / Qualifications

1. Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects

2. Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle

3. Strong analytical skills, self-motivated and ability to work independently

4. Strong competency in IT technologies covering operating systems, databases technologies, etc

5. Ability to establish and manage processes and practices through collaboration and the understanding of business

6. Ability to communicate effectively and collaborate with teams from other departments, hospital departments and/or vendors

7. Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL

8. Installation and setup of retail POS system experience will be an advantage

9. Able to provide support outside working hours. Support may be required during non-working hours or weekends/public holidays.

10. Experience in healthcare industry is added advantage

11. Degree in Computer Science, Computer Engineering or equivalent

- At least 6+ years of experience as technical/integration architect

- Strong Knowledge on one or more applications domains of

o Channels

o Customer Channels – Web , App,

o Assisted Channels – Agent, Partner, Store

o CRM, Catalog

o Order Management & Inventory

o Charging & Billing

o WFM

- Experience in designing deployment architecture, AWS components and services

- Experience in CI/CD pipeline integration with COTS applications

- Working knowledge of API Gateway, BPM, ESB Technologies

- Working knowledge of various interface standards REST, SOAP, XML, and Methods API, Batch, Event

- Knowledge on integrating with Singpass, facebook, google, payment gateway, ITSM and monitoring tools

The Application Support Engineer is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

"

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist in high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 yrs of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

This is a 2-month short term assignment from our Zurich office to Singapore branch to train the local team as part of the Global Control Centre setup to cover the night shift (Zurich time) to provide support services (e.g., for software, hardware, end user devices, networks) and monitoring capabilities to ensure continuous access to IT services and Live Cycle for End Users, with the following key areas of focus:

• Operational monitoring and support of the central and decentralized applications (IBM z/OS mainframe, Unix, Windows etc.) in the IT Control Center
• Execution and monitoring of requests for manual interaction in the different systems using OPC (z/OS) and AWA-Automic scheduling tools
• Perform day to day operational activities which included periodic system checks, IPLs, Start/End of day procedures, system health checks etc.
• Global coordination with Switzerland HUB to implement follow-the-sun model, participating in the shifts handover and keeping track of the main events of the shift in the team sharepoint
• Collaboration on releases, key date changes, disaster recovery tests, etc.
• Early escalation of Incidents to the responsible team and Incident Management organization, according to the applicable Incident Management process and available instructions
• Global collaboration with L2 and L3 responsible of the critical applications

Professional and Technical Requirements

• Mainframe z/OS experience as Operator
• Experience with OPC (z/OS scheduling tool)
• JCL, Batch Scheduling
• AWA scheduling tool experience is a plus
• ITIL basic knowledge
• Experience in a similar role (1st-Level, 2nd-Level and/or Onsite) and in troubleshooting general IT issues