Call Centre Officer (Surveyor) / Central / $3000 / Renewable contract
2 months ago
Salary: S$3,000
Work duration: till Dec 2025
Working hours: 5 days(Mon- Fri )
Job Responsibilities:
Assist respondents in completing selected su..
Salary: S$3,000
Work duration: till Dec 2025
Working hours: 5 days(Mon- Fri )
Job Responsibilities:
- Assist respondents in completing selected surveys online or through manual collection, ensuring all manually collected data is accurately entered into the system.
- Conduct field visits for selected respondents who are not contactable by phone.
- Perform daily updates of call outcomes using assigned Excel files.
- Collaborate with team members to achieve survey completion goals.
- Handle objections from respondents regarding survey participation in a professional and courteous manner.
- Accurately update daily reports to reflect productivity and survey completion.
- Clean rejected survey data after submission due to errors or ambiguities encountered during the collection phase.
- Diligently input case notes for each respondent into the system for future reference and follow-up action plans (e.g., call outcomes, refusals to participate in surveys).
- Comply with Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Achieve established key performance indicators (KPI).
- Perform any other ad-hoc duties as assigned.
Job Requirements:
- Minimum Diploma or equivalent.
- Relevant work experience in survey operations, sales, or customer service roles.
- At least 2-3 years of experience in a supervisory position. Candidates without academic qualifications may be considered with relevant work experience.
- Advantageous to have a background in call centers, direct sales, or customer-facing roles.
- Proficient in handling escalations and complaints to de-escalate situations effectively.
- Proficient in Microsoft Excel, PowerPoint, and Word, as well as internet usage.
- Strong communication skills to effectively interact with internal and external stakeholders.
- Selected applicants must complete a training course and pass an assessment test before being deployed to operations.
- Only Singaporeans may apply.
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