Total 6 cash management officer job vacancies in Customer Service category in Singapore

Working location: Dhoby Ghaut

Working hours: 10.30am to 9.30pm (Retail hours)

Jobscope:

- Manage operational tasks and coordinate with the sales team to ensure sales fulfillment.

- Generate Sales Orders

- Provide exceptional customer service to maintain high satisfaction levels and professionally address complaints.

- Schedule and update appointments for commercial customers, working closely with the Commercial team.

- Collaborate with other departments, such as Finance, to support operations.

- Maintain accurate administrative records, including online store documentation and updates.

Requriements:

- Min. secondary education

- Good communication skills, good personality and customer service skills, highly motivated

- 1-2 years customer service experience

Ong Zi Qi (R2412333I)

EA License no.: 05C345I

Working Hours: Mon-Fri 8am-5pm or 8:30am-6pm; Alternate Saturdays 8:30am-12:30pm

Location: Sembawang

Job Responsibilities:

- Schedule appointments with customers.

- Address phone and email inquiries regarding appointments and installation matters.

- Send appointment reminders via SMS and email.

- Promote and respond to sales inquiries for the company's services.

- Coordinate with contractors on customer service issues.

- Provide customer assistance at the counter.

Requirements:

- Strong communication skills.

- Excellent interpersonal skills and customer focus.

- Highly motivated and a team player.

- Proficient in computer usage.

Ong Zi Qi (R2412333I)

EA License: 05C3451

Location: Senoko
Working Hours: Mon-Fri 8am - 5pm or 8:30am - 6pm; Alternate Sat 8:30am-12:30pm
Contract: 1-year contract (Renewable)
Salary: $1,900 + $150 allowance = $2,050

Job Responsibilities:

• Arrange appointments with customers.
• Handle phone and email enquiries regarding appointments and installation-related matters.
• Send reminder SMS/emails for appointments.
• Promote and attend to sales enquiries for the company’s services.
• Liaise with contractors on customers’ service matters.
• Station at the counter and attend to customer queries.

Requirements:

• Good communication skills.
• Good interpersonal skills and customer-focused.
• Highly motivated and team player.
• Computer literate.

Benefits:

• $150 counter allowance per month.
• Company transport (Mon to Fri) near Sembawang MRT.
• Medical benefits.

If you have the necessary skills and are looking to work in a dynamic and customer-focused environment, apply today to join our team!

EA License No: 05C3451

EA Personnel Name: Jess Woon Pei Chyi

EA Personnel No: R23119229

Responsibilities:

Check-In/Check-Out:

• Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.
• Process check-outs efficiently, addressing any guest queries or concerns.

Reservation Handling:

• Manage reservations, including booking modifications and cancellations.
• Ensure accurate recording of guest information in the system.

Up-Selling::

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Customer Service:

• Provide personalized and attentive service to meet guests' needs.
• Handle guest inquiries, requests, and complaints promptly and professionally.

Cashier Duties:

• Handle guest payments, issue invoices, and provide accurate change.
• Maintain a secure and organized cash handling process.

Room Assignment and Control:

• Assign guest rooms based on preferences and availability.
• Monitor and control room inventory, coordinating with housekeeping for room readiness.

Safety and Security:

• Ensure the safety and security of guests by following established protocols.
• Respond to emergencies and report incidents to the appropriate authorities.

Communication and Coordination:

• Collaborate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Communicate special requests and VIP arrangements to relevant departments.

Information Dissemination:

• Disseminate information about hotel promotions, facilities, and local attractions to guests.
• Provide directions and assistance with transportation arrangements.

Record Keeping:

• Maintain accurate and organized guest records.
• Generate reports as required by management.

Problem Resolution:

• Resolve guest issues effectively and escalate matters to supervisors or management when necessary.
• Anticipate and address potential challenges to enhance guest satisfaction.

Qualifications and Requirements:

• Minimum ITE/O Level, certification in hospitality is a plus with one year of work experience
• Candidates with over 2-3 years of customer service experience will be considered for the Executive role
• Proven experience in customer service or front desk roles.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software and reservation systems.
• Ability to handle cash transactions accurately.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Flexibility to work in shifts, including weekends and holidays.
• Impeccable grooming and professional appearance.
• Customer-focused with a genuine passion for hospitality.

Customer Care Officer (1 Year Contract)

Work Office Location : Yio Chu Kang

Working Hours: Mon – Fri, 830am – 6pm, Alternate Sat, half day

Responsibilities

• Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
  

Interested candidates, kindly email your updated resume to [email protected] or contact me via whatsapp at +65 8832 5996. Thank you.

EA Personnel: Irene Lim Choo Eng

EA Personnel No: R1110784
EA License No: 05C3451

Customer Care Officer (1 Year Contract)

Work Office Location : Yio Chu Kang

Working Hours: Mon – Fri, 830am – 6pm, Alternate Sat, half day

Responsibilities

• Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
  

Interested candidates, kindly email your updated resume to [email protected] or contact me via whatsapp at +65 8832 5996. Thank you.

EA Personnel: Irene Lim Choo Eng

EA Personnel No: R1110784
EA License No: 05C3451