Total 11 critical care provider job vacancies in Customer Service category in Singapore

Note: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior care centre, in line with the Community Care sector’s aims to provide Singapore’s elderly with a dignified life. A CCA and SCCA will be trained in cross-functional areas such as nursing and therapy, and will work closely with Clinical and Therapy teams to promote maintenance of resident’s independent living skills through holistic care and deploying cross-functional skills.

As a CCA or SCCA, you will provide seniors with:

Assisted daily living and support (personal hygiene, feeding, transfers)

Holistic care to support their psychosocial well-being by curating recreational programmes and activities, supervising and engaging seniors, and developing a supportive relationship with seniors and family members

Holistic care to support their physical and clinical well-being through mobility training and integrating maintenance rehabilitation activities into their daily routine, assisting to serve pre-packed medication and applying prescribed topical medication, performing basic wound care independently and administering subcutaneous insulin injections (for SCCAs only).

To be eligible, you must meet the following criteria:

1. Passionate and have a heart of care for our seniors
2. Exposure to healthcare setting advantageous
3. Candidates with more than 2 years of local healthcare experience will be considered for the SCCA position

Candidates having no experience are welcome to apply.

Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.

Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

Job Description

• Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
• Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision
• Assess and match relevant financial schemes and facilitate application to support client’s care expenses
• Solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
• Liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
• Participate in case discussion or client/family conference with relevant stakeholders
• Participate, collaborate and contribute to initiatives/projects/events
• Assist/contribute as subject matter expert for the continuous improvement to system, process and service
• Collate data, monitor trends of referrals and identify possible service gap
• Ensure proper documentation of all transactions into the IT system or/and case notes

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the job
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, community services and financial schemes will be an advantage
• Proficient in Microsoft Office (Word, excel, powerpoint)
• Good problem solving skills and attention to detail
• Pro-active work attitude with good interpersonal, communication and organizational skills
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
• Keep abreast on the various clinical assessment tools, community services and schemes
• Able to work independently, multitask effectively under pressure and highly adaptable to changes
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
• Successful candidate may be required to carry out the above-mentioned duties in either AIC HQ or hospital setting

Note: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior care centre, in line with the Community Care sector’s aims to provide Singapore’s elderly with a dignified life. A CCA and SCCA will be trained in cross-functional areas such as nursing and therapy, and will work closely with Clinical and Therapy teams to promote maintenance of resident’s independent living skills through holistic care and deploying cross-functional skills.

As a CCA or SCCA, you will provide seniors with:

Assisted daily living and support (personal hygiene, feeding, transfers)

Holistic care to support their psychosocial well-being by curating recreational programmes and activities, supervising and engaging seniors, and developing a supportive relationship with seniors and family members

Holistic care to support their physical and clinical well-being through mobility training and integrating maintenance rehabilitation activities into their daily routine, assisting to serve pre-packed medication and applying prescribed topical medication, performing basic wound care independently and administering subcutaneous insulin injections (for SCCAs only).

To be eligible, you must meet the following criteria:

1. Passionate and have a heart of care for our seniors
2. Exposure to healthcare setting advantageous
3. Candidates with more than 2 years of local healthcare experience will be considered for the SCCA position

Candidates having no experience are welcome to apply.

Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.

Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

Job Description

• Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
• Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision
• Assess and match relevant financial schemes and facilitate application to support client’s care expenses
• Solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
• Liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
• Participate in case discussion or client/family conference with relevant stakeholders
• Participate, collaborate and contribute to initiatives/projects/events
• Assist/contribute as subject matter expert for the continuous improvement to system, process and service
• Collate data, monitor trends of referrals and identify possible service gap
• Ensure proper documentation of all transactions into the IT system or/and case notes

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the job
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, community services and financial schemes will be an advantage
• Proficient in Microsoft Office (Word, excel, powerpoint)
• Good problem solving skills and attention to detail
• Pro-active work attitude with good interpersonal, communication and organizational skills
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
• Keep abreast on the various clinical assessment tools, community services and schemes
• Able to work independently, multitask effectively under pressure and highly adaptable to changes
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
• Successful candidate may be required to carry out the above-mentioned duties in either AIC HQ or hospital setting

• Collaborate with the Ministry for capacity planning and injection to ensure adequacy of community care services in Singapore.
• Collaborate with the Ministry and Agencies to identify appropriate locations, ensuring comprehensive coverage of community care facilities island-wide.
• Collaborate with stakeholders to conduct analysis and identify service needs and requirements to be incorporated into the Ministry tender to meet the community care needs of the seniors.
• Manage the tender process for commissioning of community care services, including formation of Tender Evaluation Committee, tender evaluation, and issuance of Letter of Award. Ensure transparency, fairness, and governance in the tendering process, adhering to the relevant regulations and guidelines.
• Monitor and evaluate the performance of the commissioned services, ensuring quality and adherence to service standards. Collaborate with stakeholders to implement service improvement plans, where applicable. Renew Letter of Award before expiry.
• Write papers to seek various approval from management and the Ministry. Prepare reports and make presentations for management, the Ministry, and community partners.

Job Requirements:

• Bachelor's degree in a relevant field (e.g., public administration, business administration, facility management, etc).
• Experience in capacity planning, operationalising policy, or tender management, preferably in the context of community care services or public service.
• Strong analytical skills in paper writing, making data-driven decisions, and evaluating tender proposals.
• Excellent communication and interpersonal skills to collaborate with stakeholders. Good presentation skills to present confidently to internal and external stakeholders.
• Ability to work independently in a fast-paced environment.
• Flexible in adapting to dynamic changes.
• Strong organisational and project management skills.
• Proficiency in using relevant software and tools for data analysis and reporting.

Primary Care Engagement (PCE) Team, Primary Care & Community Care Development Division (PCDD) supports MOH and primary care providers, essentially private GP and dental clinics in the operationalisation and administration of national schemes such as Community Health Assist Scheme (CHAS), Screen for Life and Public Health Preparedness Clinics (PHPCs). This is to enable our primary care providers to provide affordable and quality care for patients in our community.

As a member of this team, your key roles will include the following:

Schemes Administration

• Encourage and recruit private GP and Dental to sign up for national schemes and programmes
• Conduct training and on-boarding of clinic onto the scheme and programme
• Lead in the management of specific national schemes, which includes liaising with MOH and relevant entities on the development, monitoring, reporting and administration of the schemes.
• Assist in the development of collaterals for marketing and administration of schemes and programmes
• Proactively review, identify gaps and propose solutions to ensure smooth operations of schemes
• Work with various agencies (MOH, NCS, HPB, IHiS) to continuously improve workflow to ease administrative or IT workload for the clinics
• Driver for publicity platforms such as content management on various platforms, both online and offline

Account Management

• Engage and provide dedicated support to assigned private General Practitioner (GP) and Dental Clinics as their account manager
• Manage and foster strong relationships with the doctors, dentists and their staff
• Support and assist the assigned clinics to administer national schemes, such as CHAS, Screen for Life, PHPC, National Vaccinations for Adult & Childhood and Child Development Screening.

Cross Team Workgroup

• Be involved in initiatives to further enrich the engagement and development of the Primary Care sector
• Support IT initiatives for both internal and external stakeholders for driving primary care digitalisation.
• Co-create models of care to support the PCDD long term initiatives.

Job Requirements

• Degree holder in any discipline
• Experience in developing networks and partnerships with stakeholders
• Able to multi-task and possess strong project management skills
• Adaptable, resilient and able to work well in a dynamic and fast paced environment.
• Strong problem solving and conflict resolution skills
• A self-starter, with strong analytical and communication skills (both spoken and written)
• Prior experience in healthcare (GP engagement/operations) is an added advantage
• Able to work after office hours when required

Job Description:

• Support the development of the palliative care sector in Singapore by identifying service gaps and new opportunities, enhancing existing service models, and developing new service models to provide more and better care options to support seniors in their last days.
• Work with policy makers, community stakeholders, including service providers and hospitals to drive the implementation of the National Strategy for Palliative Care (NSPC) 2023.
• Develop and implement palliative care related pilot programmes, service models and funding policies that support and not limited to:Palliative care capability and capacity in the community care sector
  Creation and enhancement of enablers to support palliative care services and its ecosystem
  Conduct evaluation and review of the programmes and services. This includes conducting research and data analysis
  
• Undertake other tasks as necessary to contribute to Division's objectives in sector development, capability building and outreach

Job requirements:

• Preferably to have 1-2 years of working experience in service planning and development in the healthcare or social care industry
• Experience in planning, project management in the public sector would be advantageous
• Systems thinking
• Excellent written and persuasive communication skills
• Strong engagement and stakeholder management skills
• Strong analytical capabilities, coupled with basic skills in data analysis and statistics
• Strong at conceptualising ideas, coupled with a practical sense of what works in a complex environment and implement projects
• Resourceful

Job Description

• Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner

• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service

• Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision

• Assess and match relevant financial schemes and facilitate application to support client’s care expenses

• Proactively solicit feedback from clients/caregivers for service standards review and improve customer satisfaction

• Proactively liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities

• Participate in case discussion or client/family conference with relevant stakeholders

• Participate, collaborate and contribute to initiatives/projects/events

• Assist/contribute as subject matter expert for the continuous improvement to system, process and service

• Collate data, monitor trends of referrals and identify possible service gap

• Ensure proper documentation of all transactions into the IT system or/and case notes

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the job

• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore

• Knowledge in geriatrics, community services and financial schemes will be an advantage

• Proficient in Microsoft Office (Word, excel, powerpoint)

• Good problem solving skills and attention to detail

• Pro-active work attitude with good interpersonal, communication and organizational skills

• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders

• Keep abreast on the various clinical assessment tools, community services and schemes

• Able to work independently, multitask effectively under pressure and highly adaptable to changes

• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work

• Candidate may be required to carry out the above-mentioned duties in AIC HQ or hospital setting

Note: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior care centre, in line with the Community Care sector’s aims to provide Singapore’s elderly with a dignified life. A CCA and SCCA will be trained in cross-functional areas such as nursing and therapy, and will work closely with Clinical and Therapy teams to promote maintenance of resident’s independent living skills through holistic care and deploying cross-functional skills.

As a CCA or SCCA, you will provide seniors with:

Assisted daily living and support (personal hygiene, feeding, transfers)

Holistic care to support their psychosocial well-being by curating recreational programmes and activities, supervising and engaging seniors, and developing a supportive relationship with seniors and family members

Holistic care to support their physical and clinical well-being through mobility training and integrating maintenance rehabilitation activities into their daily routine, assisting to serve pre-packed medication and applying prescribed topical medication, performing basic wound care independently and administering subcutaneous insulin injections (for SCCAs only).

To be eligible, you must meet the following criteria:

1. Passionate and have a heart of care for our seniors
2. Exposure to healthcare setting advantageous
3. Candidates with more than 2 years of local healthcare experience will be considered for the SCCA position

Candidates having no experience are welcome to apply.

Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.

Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

• Carry out assessment on client care neds in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
• Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision
• Assess and match relevant financial schemes and facilitate application to support client’s care expenses
• Proactively solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
• Proactively liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
• Participate in case discussion or client/family conference with relevant stakeholders
• Participate, collaborate and contribute to initiatives/projects/events
• Assist/contribute as subject matter expert for the continuous improvement to system, process and service
• Collate data, monitor trends of referrals and identify possible service gap
• Ensure proper documentation of all transactions into the IT system or/and case notes

JOB REQUIREMENTS

• Professional qualification in Nursing or Allied Health disciplines relevant to the job
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, community services and financial schemes will be an advantage
• Proficient in Microsoft Office (Word, excel, powerpoint)
• Good problem solving skills and attention to detail
• Pro-active work attitude with good interpersonal, communication and organizational skills
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
• Keep abreast on the various clinical assessment tools, community services and schemes
• Able to work independently, multitask effectively under pressure and highly adaptable to changes
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
• Candidate may be required to carry out the above-mentioned duties in AIC HQ or hospital setting

• Perform gate-keeping role by assessing the eligibility of the applicants for various national level schemes based on the established framework.
• Liaise with various stakeholders on matters relating to the grant applications, where possible.
• Collaborate with relevant stakeholders to drive continuous improvement initiatives, strengthen grant governance and enhance operational efficiency.
• Perform processing duties such as the issuance of letters to update applicants on their grant applications.
• Handle administrative duties, when required.

Job Requirements:

• Degree in any discipline.
• Relevant experience in back office or grant management operations is preferred.
• High level of integrity, passion and patience to serve the seniors
• Strong interpersonal and communication skills.
• Meticulous, organised, resourceful, and able to work efficiently in a fast paced environment.
• Able to work independently and as a team player, with motivation to learn and progress as a team