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tech support
job vacancies in Customer Service category in Singapore
https://jobstore.com.sg/trace/6367908
Amaris Consulting Pte. Ltd.
L1 IT Support
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 month ago
Mission Description Key Responsibilities: Provide first-level technical support to users via phone, email, and ticketing system. Troubleshoot and..
Mission Description
Key Responsibilities
:
Provide first-level technical support to users via phone, email, and ticketing system.
Troubleshoot and resolve hardware and software issues, including operating systems, applications, and peripherals.
Install, configure, and maintain hardware (PCs, printers, networking devices) and software (applications, updates, patches).
Assist with system diagnostics and perform basic system administration tasks.
Document issues, resolutions, and procedures in the ticketing system for future reference.
Requirement :
Diploma or equivalent in Information Technology, Computer Science, or related field.
At least 1-2 years of experience in IT support, preferably in L1 support or a similar role.
Strong understanding of computer hardware and software components.
Experience with operating systems (Windows, macOS, Linux) and common applications (Microsoft Office, email clients).
Basic networking knowledge (TCP/IP, VPN, DNS, DHCP).
Official account of Jobstore.
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