Total 3 job vacancies by Anacle Systems Limited

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Description

• Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer’s concern.
• Verify and process applications such as account opening, closing, and modification.
• Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.
• Handle payment collection tasks and ensure smooth file transfers for payment interfaces.
• Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.
• Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.
• Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Essential Skills and Experience

• At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.
• Experience in the electricity retail or utility industry would be an advantage.
• Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.