Total 3 job vacancies by Banking Computer Services Private Limited

Key Responsibilities

• Primary responsibility is responding to application incident tickets, investigate thoroughly and ensure closure within the agreed SLA.
• Troubleshoot, diagnose, and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Support projects go-live implementation.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.

Requirements

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Key responsibilities

• Develop, coordinate, and administer AWS infrastructure.
• Automate deployments and infrastructure as code.
• Troubleshoot containers (EKS, ECS, ECR) and support tasks.
• Effectively manage capacity, monitoring and alerting setup.
• Proficient in implementation, management and troubleshoot AWS and Container technologies.
• Proficient in Operating Systems such as AWS Linux, Red Hat Enterprise Linux, and Microsoft Windows.
• Maintain, manage, and monitor Cloud Infrastructure and resolve IT infrastructure issues.
• Work with the technical lead/manager to ensure the technical support provided to within the agreed SLA (24 x 7)
• Support projects go-live implementation.
• Provide after office hours support where required.
• On-board new Cloud technologies, challenge existing implementation in a professional and constructive manner.
• Follow ITSM/ITIL methodologies for day-to-day operations of the IT Infrastructure.

Preferred Qualifications

• Bachelor’s degree in computer science / engineering or its equivalent
• Minimum 3 years of relevant experience in AWS operations and support
• Hands-on, detailed and a team player exemplifying the “can-do” attitude.
• AWS Certification – Solution Architect Associate or SysOps Administrator Associate is a must.
• AWS Certification – Solution Architect Professional and Advanced Networking Specialty is an added advantage.
• Experienced in infrastructure engineering and automation.
• Strong knowledge and experience of computer networking such as network zoning, routing, network resiliency, load balancing, firewall, VPNs, etc.
• Good knowledge of AWS RDS, application technology stack and containerization.
• Good analytical and problem-solving skills.
• Good oral and written communication skills.
• Good team player and positive attitude.

We are seeking an experienced Head of Application Support to lead our teams in providing top-quality support for Java-based applications running on AWS. The successful candidate will have a strong background in Java technologies and AWS, with expertise in application support, troubleshooting, and problem-solving.

Key Responsibilities

• Lead the application support teams, providing guidance, coaching, and mentorship.
• Ensure timely and effective resolution of application incidents, requests, and problems.
• Manage L2 and L3 teams to improve application stability, performance, and reliability.
• Coach and Mentor L2 and L3 teams to upskill and uplift.
• Managing and developing distributed microservices architecture built using API.
• Develop and maintain expertise in Java technologies (e.g., SpringBoot / SpringBatch) and AWS services (e.g., EC2, S3, RDS, EKS, ECS, CloudWatch).
• Implement and maintain application monitoring, logging, and alerting tools (e.g., ELK, CloudWatch, Slack etc).
• Ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Provide after office hours support where required.
• Manage and guide the team to resolve application security findings and CVEs within the agreed SLA.
• Develop and execute comprehensive testing strategies for application changes.
• Ensure compliance with ITIL best practices, ITSM processes, and organizational policies.
• Ensure organizational SDLC processes are followed diligently.
• Manage vendor relationships, contracts, and performance (e.g., AWS support).
• Stay up to date with industry trends, research, and emerging technologies.
• Support internal and external audit on application SDLC, governance and security.
• Prepare metrics and reports for senior stakeholders and regulator.

Preferred Qualifications

• Bachelor’s degree in computer science / engineering or its equivalent
• Minimum 8-12 years of relevant experience in leading and managing application and support teams.
• Strong experience in Java technologies (e.g., SpringBoot / SpringBatch) is a must.
• Strong experience in supporting critical application workloads on AWS Cloud.
• Strong leader in SLDC and DevSecOps processes and tools.
• Experience working in a regulated financial institution is an advantage.
• Able to represent BCS in external projects with industry participants.
• Hands-on, detailed and a team player exemplifying the “can-do” attitude.
• AWS Certification – Solution Architect Associate and Developer Associate is a must.
• AWS Certification – DevOps Engineer Professional, Security and Advanced Networking Specialty is an added advantage.
• Experienced in application and engineering and automation.
• Good analytical and problem-solving skills.
• Good oral and written communication skills. Able to effectively communicate with C-Suite and Board members.
• Good team player with positive attitude.