Customer Service Officer (Retail Mall)
10 months ago
Job Summary:
Mall/ Office Tower
Salary Range: Up $3,000 + AWS + Average 2.5 Months VB
Working Location: Central
5 days working day, Retail ho..
Job Summary:
- Mall/ Office Tower
- Salary Range: Up $3,000 + AWS + Average 2.5 Months VB
- Working Location: Central
- 5 days working day, Retail hours
Job Responsibilities:
- Manning of the office tower reception counters and retail mall information counters – including basic operations of systems e.g. office turnstile, BI CRM
- To assist and support shoppers’ needs and requests at the customer service counter
- Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log
- Resolve receipt dispute issues by liaising with merchant and shoppers
- Respond to Live Chat and online enquiries, including feedback related to general enquiries.
- Respond to in-bound casual leasing enquiries for atrium space through online platforms (KPI: Enquiry response time & responsiveness)
- Follow up on leasing leads for pushcart and vending machines:
- Secure booking of pushcarts and vending machines, subject to approval of merchandise category by Revenue team (KPI: Closing rate)
- Site walk and inspection of vendor operations
How to apply:
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We regret only shortlisted candidates will be notified.
Registration Number: R22108956
EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)
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