Total 2 office administrator job vacancies in Customer Service category in Singapore

1 year contract, renewal basis
Up to $2,000 base
1 month completion bonus
Mon to Fri, 9am to 6pm
Transport + Mobile covered for work

Responsibilities:

• Replacement of consumables, as needed at each device location and ensuing that adequate consumables are available at the site.
• Clearing paper jams, perform basic device cleaning and replacement of parts.
• Assisting customer with an overview of the device functionality.
• Coordination with vendor regarding device and vendor branded software support service calls.
• Reporting of any occurrence of customer dissatisfaction to the manager
• Assisting in the collection of usage reports for device when required.
• Providing initial troubleshooting for device problems or put spare devices into services as directed by the reporting manager
• Perform preventative maintenance of devices as directed
• Provide end-user training.
• Travel to various location throughout Singapore.

Requirements:

• Min Nitec in any field
• Exceptional customer service skills, with the ability to manage difficult situations while ensuring customer needs are met
• Ability to rapidly acquire a thorough understanding of device operation and default setup, allowing you to troubleshoot problems
• Strong communication and team-work skills.
• Ability to be pro-active with your workload.
• Well presented, polite and punctual,
• This is highly autonomous role, so being self-motivated and being able to show initiative is essential.
• Some related technical job experience is preferred.
• Basic computer skills.

Interested applicants, please send in your updated resume to [email protected].

Responsibilities

• Receiving and transferring calls, and answering customers' telephone inquiries.
• Attend to Email and Whatsapp enquiries
• Administrative reception at Service Counter.
• Receiving in-door customers inquiries and attend to customers at service Counter.
• In charge of indoor & outdoor service jobs allocation of jobs to technicians, fixing appointments for customers, ther printing of service orders
• Assist customers with inquiries at Display Showroom and Spare Parts purchase
• Assist to Supervisor in relating to Service System operation.
• Prepare monthly extended warranty scheme to mail to end customers
• Submit Extend warranty payment to finance
• Prepare monthly summary Extended warranty Data
• Issue reminder letters to customers to collect back repaired sets and un-claim sets

Requirements :

• Minimum 2 yeas related CS experience
• Proficiency in Microsoft Office suite.
• Uniform will be provided, as there is a need of uniform.

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Gabriel

EA Personnel Reg. No.: R22104076

EA Licence No.: 07C5771