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Senior Officer, Customer Service, Contact Center

Singapore / United Overseas Bank Limited

Job Responsibilites: • Ensures highest standard of service delivery to our customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences • Maintains confidentiality of the Bank’s customers and data. • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms...

Full-time

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Senior Officer, Customer Service, Cash Management Operations Centre

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platfor...

Full-time

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Senior Officer, Customer Service, Contact Center

Singapore / United Overseas Bank Limited

Job Responsibilities • Ensures highest standard of service delivery to our customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences • Maintains confidentiality of the Bank’s customers and data. • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms...

Full-time

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Manager, Customer Service, Cash Management Operations Centre

Singapore / United Overseas Bank Limited

Job Responsibilities: • Ensures highest standard of service delivery to our customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences • Resolves CSO and customer issues • Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. • Identif...

Full-time

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Senior Officer, Customer Service, Cash Management Operations Centre

Singapore / United Overseas Bank Limited

Job Responsibilities: • Ensures highest standard of service delivery to our customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences • Maintains confidentiality of the Bank’s customers and data. • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platform...

Full-time

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Manager, Service Quality Management, Contact Center

Singapore / United Overseas Bank Limited

Job Responsibilities: Review and assess escalations (SQMS/SOS) from VEMF/Inbound Department to identify, liaise and resolve customer issues completely and promptly. Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained. Liaise with other Business Units (BU) / Stake Holders (SH) to...

Full-time

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Manager, Customer Service, Cash Management Operations Centre

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Resolves CSO and customer issues Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. Identi...

Full-time

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AVP, Customer Service, Cash Management Operations Centre

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Performs service recovery Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. Identifies th...

Full-time

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Senior Officer, Customer Service, Cash Management Operations Centre

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platfor...

Full-time

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Senior Officer, Customer Service, Contact Center

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platform...

Full-time

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AVP, Customer Service, Contact Center

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platform...

Full-time

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Assistant VP, Service Recovery Analyst, Group Infrastructure & Platform Services

Singapore / United Overseas Bank Limited

Job Responsibilities Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business user...

Full-time

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Assistant VP/ Manager, Service Recovery Analyst, Group Infrastructure & Platform Services

Singapore / United Overseas Bank Limited

Job Responsibilities Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business user...

Full-time

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Senior Officer, Service Executive, Group Channels & Digitalisation

Singapore / United Overseas Bank Limited

Job Responsibilities Attend to customer queries and/or requests and assist to resolve service issues to escalate unresolved concerns to Deputy Branch Manager (DBM) Assist to maintain a high standard of housekeeping at the branch and ensure all product materials are up to date Assist with educating customers at branch auto-lobbies and persona...

Full-time

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Service Associate, Money Changing Counter (1 Year Contract - Renewable/Convertible)

Singapore / United Overseas Bank Limited

Job Responsibilities: Operations & Customer Service Perform frontline counter transactions to meet customers’ currency exchange needs with utmost accuracy and efficiency. Cross-selling of Bank’s and Business Partners’ services and products, e.g. SIM card, Travel Card, referrals for KrisFlyers, and Cross Borders. Attend to customers proactively...

Full-time

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Senior Officer, Customer Service, Contact Center

Singapore / United Overseas Bank Limited

Job Responsibilities: Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platform...

Full-time

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Senior Officer, Service Quality, Contact Centre

Singapore / United Overseas Bank Limited

Who we’re looking for The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint. What you’ll do Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or suppor...

Full-time

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Total 17 customer service job vacancies in Customer Service Category in Singapore