Total 61 administration assistant job vacancies in Customer Service category in D12 Balestier, Serangoon, Toa Payoh

Summary

We are seeking a highly organized and proactive Assistant to provide essential support across Finance, Human Resources (HR), and Administrative functions. The ideal candidate will play a key role in ensuring the smooth operation of these departments, contributing to the efficiency and productivity of the organization.

Duties and Responsibilities include the following

(other duties may be assigned from time to time):

Finance Support:

- Assist in processing invoices, expense reports, and payment requests.

- Support the preparation of monthly financial reports and

reconciliations.

- Maintain accurate records and organize financial documents for

audits and compliance purposes.

- Coordinate with vendors for payment and invoice-related queries.

HR Support:

- Assist in maintaining employee records and updating HR databases.

- Coordinate onboarding and offboarding activities.

- Support HR processes such as leave management and performance

evaluations.

- Help organize employee engagement initiatives and training sessions.

Administrative Support:

- Manage office supplies and ensure the workplace is well-stocked and

organized.

- Handle incoming and outgoing correspondence, including emails and

mail.

- Schedule and coordinate meetings, appointments, and travel

arrangements.

- Provide general clerical support, including filing, data entry, and

document preparation.

- Answer and direct phone calls and handle inquiries in a courteous

and efficient manner.

- Manage visitor logs and issue visitor badges as needed.

- Receive and distribute incoming deliveries and coordinate outgoing

shipments.

Others:

- Ad-hoc reports / projects / events

Requirements

- Prior experience in Finance, HR, Administrative, or Reception roles is

an advantage.

- Strong organizational and multitasking skills with excellent attention

to detail.

- Exceptional communication skills, both written and verbal, with a

professional demeanor.

- Ability to maintain confidentiality and handle sensitive information

with discretion.

- Positive attitude, adaptability, and willingness to take initiative.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and

familiarity with office equipment.

Interested candidates kindly email your updated resume to [email protected]

**We regret to inform that only shortlisted candidates would be notified**

Location: Hougang

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Handle phone calls, walk-ins, and general inquiries

2. Provide first-level assistance to students' needs (sick/injured)

3. Communicate with teachers regarding parents' messages

4. Manage items on loan, stock, and mail

5. Maintain:

- Spare uniforms

- Office stationeries

- Pantry items

- First aid supplies

- Forms in General Office

- Reception area tidiness

6. Perform ad-hoc admin duties as assigned

7. Safeguard official information and sign undertaking

8. Perform other duties as assigned by School Leaders/HOD

Qualifications:

• Academic qualification: at least GCE ‘N’ Level
• At least 2 years of relevant work experience
• Pleasant disposition and people-oriented
• Good communication skills and ability to work in a team
• Fluent in English language and a Mother Tongue language, preferably Mandarin
• Working knowledge of Microsoft Office applications
• Prior work experience with students in schools will be an added advantage
• First Aid Certification will be an added advantage

Contract Period:

• 2 Jan 2025 to 14 Nov 2025 (10.5 Months)

Deployment:

• Mon to Fri: 8 am to 4.30 pm
• Service not required on Saturdays, Sundays, gazetted public holidays and school holidays in November and December and on the following days: Eve of Chinese New Year, Thanksgiving and Award Presentation Ceremony (TAPC); Youth Day; eve of National Day; eve of Teachers’ Day and Teachers’ Day
• Service required on the first and last week of the school holidays in June.

Scope of Works:

• Handle phone calls, walk-ins and general enquiries from parents, students, and members of the public
• Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
• Communicate with teachers regarding parents’ messages from phone calls or walk-in parents
• Manage items on loan and/or for collection as assigned by the Admin Manager or VPA
• Manage stock of spare uniforms, office stationeries and pantry items
• Manage snail mails as instructed by Admin Manager or VPA
• Assist in the counting and sorting / distribution of brochures or leaflets / items to the teachers and students
• Maintain stock of first aid supplies
• Maintain the forms in General Office (ensure forms are current and replenished timely)
• Maintain tidiness of the reception area at all times
• Any ad-hoc admin duties assigned by the School Leaders / AM
• The Personnel is required to sign an undertaking to safeguard official information.
• To perform any other duties as assigned by SH/HOD overseeing the department.

Requirements:

• Atleast GCE 'N' Level
• relevant 2 Yrs Exp
• First Aid Certification

Job Responsibilities

Infant Care Teacher (Upp East Coast only)

• Provide attentive and responsive care to infants, including feeding, diapering to ensure their safety and well-being.
• Maintain open and positive communication with parents or guardians, providing updates on their child's daily activities, development, and any concerns.
• Maintain accurate records of each infant's daily activities, including feeding schedules, diaper changes, and developmental milestones. Keep records of any significant events or concerns.

Assistant Infant Care Teacher (Upp East Coast only)

• Assist in the execution of routine care activities e.g. feeding/meal time, Diapering/toileting, bathing/washing, sleeping/napping
• Assist in the preparation of learning activities, teaching aids and learning corners
• Assist in cleaning/disinfecting of resources/toys
• Assist in planning and implementing developmentally appropriate activity plans for the class assigned. May be allowed to carry out activity plans with the supervision of mentor teacher
• Assist in documenting observation of children or activities while carrying out activities with children
• Assist in any ad-hoc duties assigned

Job Requirements

Infant Care Teacher

• Diploma in Early Childhood Education (ECH) / Diploma in Child Psychology & Early Education (CPEE) / Diploma in Early Childhood Studies (ECS) / Diploma in Early Childhood Development & Education (ECDE) / Higher NITEC in Early Childhood Education
• Certified by Early Childhood Development Agency (ECDA) as an L1, L2 teacher or ACEY, HCIC
• Full-Time, Part-Time and Contract position(s) available.

Assistant Infant Care Teacher

• Preferably with early childhood related certificate (e.g. Fundamental Certificate in Early Childhood Care and Education)
• Preferably with 1 years of relevant work experience as a relief teacher in preschool environment
• Proficient with MS Office
• Good interpersonal, customer service and communication skills
• Able to work independently and also a team player

Contract Period:

• From 8 Jan 2025 to 30 June 2026 (18 Months)

Deployment:

Mon to Thurs: 7.30 am to 4.00 pm

Fri: 7.30 am to 1.00 pm

Every alternative weeks have Fri off(HBL day).

Scope of Works:

1. Provide pleasant and attentive services to members of public stakeholders and members of school, i.e. parents, students etc with their enquiries and requests.
2. Provide timely, accurate and clear communication – both written and verbal – to members of public stakeholders and members of school, i.e. screen and direct calls, take and relay messages, provide required information for inquiries.
3. Attend to sick or injured students who report to the General Office (GO), and notify relevant staff as well as maintain records of sick bay usage
4. Support the GO staff with administration and operational matters, e.g. organise and sort mails, receive deliveries, assist with recording students’ late coming, checking the completeness of forms submitted to the GO.
5. Keep proper records of keys and lockers issued.
6. Complete other role-related duties as assigned by Principal, Vice-Principals, Administration Manager and Admin Executive.

Summary:

• Accounts payable bookkeeper
• Basic salary up to $3000
• Variable bonus on a yearly basis
• Location: Ubi
• Work week: 5 days (Only need to come back half day on Sat once in a month)
• Timing: 9.00am - 6.15pm

Key Responsibilities:

• Circulate suppliers' invoices to various departments for verification and approval before posting
• Prepare suppliers' payments
• Perform monthly reconciliation of creditor's statement of accounts
• Assist in the preparation of journals for the monthly closing of accounts
• Other duties as and when assigned

Key Requirements:

• Min Nitec in Accounting / Business Administration or equivalent
• Preferably with at least 1 year experience in accounts payable

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Summary:

• Accounts payable bookkeeper
• Basic salary up to $3000
• Variable bonus on a yearly basis
• Location: Ubi
• Work week: 5 days (Only need to come back half day on Sat once in a month)
• Timing: 9.00am - 6.15pm

Key Responsibilities:

• Circulate suppliers' invoices to various departments for verification and approval before posting
• Prepare suppliers' payments
• Perform monthly reconciliation of creditor's statement of accounts
• Assist in the preparation of journals for the monthly closing of accounts
• Other duties as and when assigned

Key Requirements:

• Min Nitec in Accounting / Business Administration or equivalent
• Preferably with at least 1 year experience in accounts payable

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Summary:

• Accounts payable bookkeeper
• Basic salary up to $3000
• Variable bonus on a yearly basis
• Location: Ubi
• Work week: 5 days (Only need to come back half day on Sat once in a month)
• Timing: 9.00am - 6.15pm

Key Responsibilities:

• Circulate suppliers' invoices to various departments for verification and approval before posting
• Prepare suppliers' payments
• Perform monthly reconciliation of creditor's statement of accounts
• Assist in the preparation of journals for the monthly closing of accounts
• Other duties as and when assigned

Key Requirements:

• Min Nitec in Accounting / Business Administration or equivalent
• Preferably with at least 1 year experience in accounts payable

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Summary:

• Accounts payable
• Basic salary up to $3000
• Variable bonus on a yearly basis
• Location: Ubi
• Work week: 5 days (Only need to come back half day on Sat once in a month)
• Timing: 9.00am - 6.15pm

Key Responsibilities:

• Circulate suppliers' invoices to various departments for verification and approval before posting
• Prepare suppliers' payments
• Perform monthly reconciliation of creditor's statement of accounts
• Assist in the preparation of journals for the monthly closing of accounts
• Other duties as and when assigned

Key Requirements:

• Min Nitec in Accounting / Business Administration or equivalent
• Preferably with at least 1 year experience in accounts payable

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Location: Ang Mo Kio

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Front desk management

2. Mail and package handling

3. Phone call management

4. Certificate issuance

5. Attendance tracking

6. Facility booking management

7. School calendar maintenance

8. Photocopying and printing

9. Transport arrangements

10. Office administration tasks

11. Emergency response (calling ambulance services)

12. Other duties as assigned by Admin Manager or supervisors

Qualifications:

• GCE 'N' Level Certificate or equivalent and above (education certification may be offset with relevant work experience)

• Good interpersonal, communication, analytical and negotiation skills

• Ability to multitask, work both independently and as a team

• Candidates must have at least 1 years of relevant working experience

Location: Yishun

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Front desk customer service for Primary School and MOE Kindergarten

2. Answer phone calls, attend to visitors, and respond to enquiries

3. Maintain customer information and communicate with teachers

4. Handle student needs, including first aid and lost & found items

5. Assist with receiving goods and mail

6. Assist with distributing brochures and information to teachers and students

7. Manage inventory of spare uniforms and first aid items

8. Update attendance system and organisational chart

9. Perform other duties as assigned by school leaders and administrative staff

Qualifications:

1.Minimum 3 GCE “N” Level Passes including English and Mother Tongue language.

2.Must be proficient in computer applications such as MS Word, MS Excel.

3.Possess customer service oriented disposition with good interpersonal and communication skills.

4. Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.

5.Able to relate well with young children.

Summary:

• Junior / Senior retail assistant
• Basic up to $2500
• Performance bonus
• Joining incentive up to $800
• 5 days work week, 40 hours/week
• Employee discount available
• Optical & dental claims
• Additional birthday leave

Key Responsibilities:

• Help customers with any inquiries about the products
• Handle cash, credit card payments, and other forms of transactions
• Restock and replenish the products on to the shelves
• Handle product returns and exchanges
• Maintain general cleanliness of the store
• Perform other ad hoc duties assigned by store supervisor

Key Requirements:

• Able to commit on weekends

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Summary:

• Junior / Senior retail assistant in Japanese store
• Basic up to $2500
• Performance bonus
• Joining incentive up to $800
• 5 days work week, 40 hours/week
• Employee discount
• Optical & dental claims
• Birthday leave

Key Responsibilities:

• Help customers with any inquiries about the products
• Handle cash, credit card payments, and other forms of transactions
• Restock and replenish the products on to the shelves
• Handle product returns and exchanges
• Maintain general cleanliness of the store
• Perform other ad hoc duties assigned by store supervisor

Key Requirements:

• Able to commit on weekends

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Deployment:

• Mon to Fri: 7.00 am to 4.00 pm inclusive of 30 min lunch break
• Service not required on Saturdays, Sundays and gazetted public
• holidays

Scope of Works:

Reception:

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
• Maintain customer related information when required, eg phone log.
• Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents.
• Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases
• Handle/ support situation when student(s) vomited and soiled their clothes.
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
• Assist in receiving of goods and incoming mails.
• Maintain tidiness of the reception area at all times.

General Administration:

• Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.
• Assist in the dissemination of information: school circulars, parents’ messages.
• Inventory management of spare uniforms and first aid items.
• Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
• Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
• Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.

Summary:

• Basic salary up to $3500
• Variable bonus on a yearly basis
• Location: Ubi
• Work week: 5 days (Only need to come back half day on Sat once in a month)
• Timing: 9.00am - 6.15pm

Key Responsibilities:

• Circulate suppliers' invoices to various departments for verification and approval before posting
• Prepare suppliers' payments
• Perform monthly reconciliation of creditor's statement of accounts
• Assist in the preparation of journals for the monthly closing of accounts
• Other duties as and when assigned

Key Requirements:

• Min Nitec in Accounting / Business Administration or equivalent
• Preferably with at least 1 year experience in related field (Especially in accounts payable)

Interested applicants, please submit your updated resume in MS Words / PDF format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be informed that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Troubleshoot IT Network issues, help desk ticket support, hardware setups and software applications

• Support system upgrades, installations, and software updates
• Assist in the administration of user accounts, permissions, and access rights and set up email accounts
• Maintain accurate and up-to-date IT inventory records, including equipment and software licenses
• Provide IT support to local and remote users (Hardware/ Software/ Network)
• Attend to ad-hoc service repair calls
• Assist in web design and graphic design work
• Any other duties assigned by the Superior

Requirement

1. Diploma or degree in Computer Science, Information Technology

2. Interested in marketing IT tools and web services

3. Good communication skills. People-oriented and able to speak in public/zoom briefing

4. Provide support outside of normal operating hours as required

5. IT Savvy and familiar with IT tools such as Microsoft Office and Microsoft Access, SQL database, Phyton, C++, Java, etc

6. Able to commit to a minimum 6-month to 12-month intern contract.

This position supports the travel agency’s operations by resolving technical issues, coordinating with vendors, analyzing data, managing social media tools, and exploring new technologies to enhance business efficiency.

Responsibilities:

• Troubleshoot and resolve technical or system issues, including after office hours if needed.
• Assist staff with IT problems and provide basic training on system usage.
• Coordinate with external vendors for system updates and issue resolution.
• Analyze data to generate reports on system performance and trends.
• Manage and monitor the agency’s social media tools and platforms.
• Research and recommend new technologies to improve operations and customer experience.
• Maintain IT equipment, user access, and software licenses.
• Ensure regular data backups and system security.
• To carry out any other job function given by manager / management from time to time

Requirements:

• Degree in IT, Data Analytics, or a related field.
• 3–4 years of IT support experience (travel industry experience is a plus).
• Familiarity with social media tools and platforms.
• Interest in exploring and implementing new technology.
• Proficiency in Excel or other data analysis tools.
• Strong problem-solving and communication skills.

Location: Ang Mo Kio

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Main Duty - Customer Service Duty (mindset has to meet the realist challenges and demands of a Primary School setting)

2. To answer phone calls, manage visitors, takes messages, responds to enquiries and provide general useful information (in a very dynamic environment where calls are volumous)

3. Able to use school implemented IT system for administrative purposes.

4. To handle daily varied demands and queries from parents / students / vendors / staff etc

5. To call pupils absentees and to check with parents on their child’s status every morning.

6. To call pupils to convey messages during ad-hoc / special events

7. To render first level assistance to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.

8. To handle / support situation when pupils’ vomit, soiled their clothes.

General Duties:

1. To assist in canteen matters, utility, FAS application, arrears fee, bus booking, etc

2. To help update the school activity notice board in the office (data accuracy is important)

3. To maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.

4. To assist in general typing duties.

5. To assist in Stores supplies management during school holidays

6. To support any other general admin duties as and when required

Qualifications:

1. Full GCE ‘N’, or ‘O’ Level certificate or its equivalent

2. Good communication and inter-personal skills in reception duties, preferably in school environment

3. Good team player with high level of initiative

Contract Period:

• From 02 Jan 2025 – 31 December 2025.

Deployment:

• Mondays to Fridays: 7:00am to 4:00pm, inclusive of 1/2hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

• Main Duty - Customer Service Duty (mindset has to meet the realist challenges and demands of a Primary School setting)
• To answer phone calls, manage visitors, takes messages, responds to enquiries and provide general useful information (in a very dynamic environment where calls are volumous)
• Able to use school implemented IT system for administrative purposes.
• To handle daily varied demands and queries from parents / students / vendors / staff etc
• To call pupils absentees and to check with parents on their child’s status every morning.
• To call pupils to convey messages during ad-hoc / special events
• To render first level assistance to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.
• To handle / support situation when pupils’ vomit, soiled their clothes.

General Duties

• To assist in canteen matters, utility, FAS application, arrears fee, bus booking, etc
• To help update the school activity notice board in the office (data accuracy is important)
• To maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.
• To assist in general typing duties.
• To assist in Stores supplies management during school holidays
• To support any other general admin duties as and when required

Location: Yishun

Working Hrs: 42hrs/weekly

Responsibilities:

Reception

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, takes messages,responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
• Maintain customer related information when required, eg phone log.
• Communicate with teachers regarding parents’ feedback/ message from phone calls or walk-in parents.
• Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate
• such cases to other colleagues in the office immediately if it is beyond superficial cases
• Handle/ support situation when student(s) vomited and soiled their clothes.
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
• Assist in receiving of goods and incoming mails.
• Maintain tidiness of the reception area at all times.

General Administration

1. Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.

2. Assist in the dissemination of information: school circulars, parents’ messages.

3. Inventory management of spare uniforms and first aid items.

4. Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.

5. Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.

6. Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.

Qualifications:

1. Minimum 3 GCE N Level passes including english & Mother tongue languages

2. Must be proficient in computer applications such as MS Word, MS Excel.

3. Possess customer service oriented disposition with good interpersonal and communication skills.

4. Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.

5. Able to relate well with young children.

Deployment:

• Mon to Fri: 8.30 Am to 5.30 Pm
• Service not required in Sat Sun and PHs

Scope of Works:

1. Handle Telephone Calls and inquiries from stakeholders
2. Help with walkin queries from students, parents, and teachers
3. Provide first aid to students
4. Assist in daily admin duties such as data entry and documentation
5. Pack brouchers, booklets and souvenirs mfor staff and students
6. Print worksheets and examination papers
7. Any other adhoc duties assigned by the school

Deployment:

• Mon to Fri - 9.30 am to 6.30 pm
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

Reception

1. Manage the reception counter at the school’s General Office in accordance to MOE’s and the school’s operating procedures, rules, and regulations.
2. Keep the reception counter clean, tidy and presentable and maintain the necessary stationery, forms and material at the counter.
3. Perform customer service role in answering, screening, forwarding or taking down messages of incoming phone calls in a polite, respectful and professional manner.
4. Provide customer service support to walk-in students, teachers, parents, visitors and school stakeholders in a polite, respectful and professional manner with care and empathy.
5. Attend to unwell or injured students and render first aid if needed.
6. Contact parents of unwell students to be taken home or students who have been absent from school.
7. Maintain the sick bay including first aid supplies
8. Administer lost and found items and maintain records.
9. Maintain safety and security by directing visitors, including contractors, delivery men, parents, etc to wait at the designated waiting area and call relevant staff to meet or pick them up.
10. Liaise and work with the Security Officer to ensure that approval is granted by school before any student is allowed to leave school early.

General Administration

1. Handle general office administrative tasks such as receiving and directing of incoming mails/packages and goods, managing and distributing notifications and letters to teachers’ trays, filing, collating and printing of documents.
2. Attend to outgoing and incoming faxes.
3. Maintain the mail trays and form trays in the General Office.
4. Monitor and collate submission of forms by students.
5. Pack and distribute information, posters, leaflets etc. for students and teachers.
6. Support in sign-in and sign-out of coaches and instructors and relief teachers attendance.
7. During off-peak period, support back-end Admin in general admin work.
8. Support housekeeping for admin office and stores.
9. Assist in data entry, record keeping and filing of documents.
10. Support school events and any duties as assigned by school.

Deployment:

• Mon to Fri: 7.00 am to 4.00 pm inclusive of 30 min lunch break
• Service not required on Saturdays, Sundays and gazetted public
• holidays

Scope of Works:

Reception:

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
• Maintain customer related information when required, eg phone log.
• Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents.
• Handle daily varied demands and queries from parents/ students/ vendors/ staff etc.
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases
• Handle/ support situation when student(s) vomited and soiled their clothes.
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
• Assist in receiving of goods and incoming mails.
• Maintain tidiness of the reception area at all times.

General Administration:

• Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.
• Assist in the dissemination of information: school circulars, parents’ messages.
• Inventory management of spare uniforms and first aid items.
• Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
• Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
• Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.

POSITION DESCRIPTION

JOB TITLE: COACH (SOCIAL SERVICE ASSISTANT)

DEPARTMENT: SMALL GROUP CARE

REPORTS TO: HEAD OF DEPARTMENT

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Objectives: The objective of PSGC is to provide trauma-informed care in a safe and nurturing environment to help the Children & Young Persons (CYPs) recover from their past traumatic experiences and promote their overall well-being.

Desired outcomes: The desired outcomes for the CYPs in the PSGC are as follows:

i. Safety from abuse and neglect while in care;

ii. Improved emotional and behavioural functioning in residential, school and family settings;

iii. Experience of stability while in care; and

iv. Reintegration with their families (or other appropriate permanency options, i.e. fostering, stepping down to main Home/other Homes) within 18 months of entry into the PSGC.

The Job:

1. Help create and maintain a child-centred, homely therapeutic community that is responsive to the developmental needs of clients, where clients are enabled to grow holistically, work towards emotional stability and develop their full potential.

2. Familiarise oneself with the background, treatment plan and daily progress of all clients and help implement their treatment plans.

3. Provide individualised care and supervision of 1 - 2 CYPs, supporting the Supervisor/ Social Worker/ Psychologist/ Head of Dept in the intervention programmes carried out in the residential, school and family settings.

4. Conduct one face-to-face session (at least ½ hour) with their assigned CYPs every week, using therapeutic approaches and other intervention strategies such as OT and Positive Behavioural Plans.

5. Carry out the daily operational duties and supervise clients in their regular activities such as having their meals, going to school or attending programmes run by the SGC, and participating in these activities with the clients where appropriate.

6. Assist clients with any difficulties related to day-to-day issues in the dorm, and ensure their welfare and safety

7. Promote discipline among the clients and be a mentor or role model to them.

8. Assess and respond to crises or conflicts (including using MAPA skills) and escalate to supervisor or deputy head of the home when needed.

9. Provide feedback to the Deputy Head and Social Worker on clients’ behaviours and compliance with activities that are part of their treatment plan.

10. Participate in shift-to-shift communication, which includes completing daily documentation, reading the logbook and providing important handover information to staff at the change of every shift.

11. Liaise with clients’ parents / family regarding day leave or home leave (in consultation with the case worker / social worker).

12. Plan, implement and evaluate programmes that will complement the therapeutic goals developed by the Social worker.

13. Carry out structured activities according the PSGC’s schedule.

14. Organise events and outings for the clients.

15. Look into volunteer recruitment, training and scheduling.

16. Form partnerships with external agencies and vendors on the provision of value-add services to the clients.

17. To perform other tasks as assigned by Deputy Head, PSGC.

Candidate Requirements:

Academic & trades qualifications

• Min GCE “O” Well versed in English and a 2nd language (Chinese/Tamil/Hindi/Malay)

Desirable

• A Diploma in Social Services/ Counselling/ Psychology

Work experience & skills

Essential

• Able to supervise & manage groups of challenging children
• Able to plan and execute programmes & activities for children
• Able to empathize, relate to and understand children

Desirable

• Has relevant experience or has worked in a child-centred environment
• Has experience with children & youths with trauma, challenging behaviour or special needs.
• Trained in first-aid and can perform first aid in case of emergency

Personal qualities & behavioural traits

Essential

• A Team player
• Has a strong passion for children, plenty of patience and wants to make a difference in the lives of disadvantaged children and young persons.
• Can work independently, has a pleasant disposition and able to maintain good working relationships with other staff.
• Good interpersonal skills to provide psychological support for children
• Strong morals and ethics, along with a commitment to children

Only Shortlisted applicant will be notified.

Deployment:

• Mondays to Fridays: 7:00am to 4:15pm, inclusive of 45 mins lunch break

• Fridays: 7:00am to 3:45pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

• To be willing to work on flexible working hours depending on school needs

Scope of Works:

(a) Assist in school’s General Office operations such as answering phone calls/walk-ins in a timely manner; taking and relaying messages where necessary

(b) Attend to sick/injured students, ensuring such cases are recorded in the office log book

(c) Assist in office administration matters and clerical work, including receiving, sorting and distributing daily mail /deliveries /posts/ couriers, maintaining a log book.

(d) Maintain the tidiness and cleanliness of the Reception Area at all times

(e) Any other duties as assigned by the P/VPs/HODs/AM