Total 84 assistant manager job vacancies in Customer Service category in D03 Queenstown, Tiong Bahru

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

• Imparting specially designed abacus-mental programme provided by CMA to children
• Coach the children in a fun, stimulating and engaging manner
• Responsible for all aspects of classroom management
• Engage parents on child’s progress
• Train new teachers
• Prepare development portfolio for teachers
• Schedule classes and allocate resources
• Planning, organising events for the students and staff
• Manage External projects, ie. roadshows, childcare, kindergartens..etc
• Manage Centre operations

As a valuable member of the SCH family, you are an integral part of the care team for rehab and sub-acute patients. You will assist the nursing staff in administrative duties, basic nursing care and infection control practices for an assigned group of patients. You will perform housekeeping duties, which includes ensuring a clean and tidy ward environment, as well as the maintenance of the ward inventory.

• GCE “N” Level
• A recognized Certificate in Health Care (Inpatient)
• Comfortable with shift work (3-rotating shift) and open to deployment within 2 work sites under SingHealth Community Hospitals
• Uniform required
• Passion to serve the community

Job Summary

Provide day care services to the clients attending the Day Care and Dementia Care Centre, by assisting in their personal care and activities of daily living to ensure comfort and safety of the individual in accordance with the standards of St. Andrew’s Senior Care, and maintaining a clean, orderly and safe environment for the clients and assisting the clients in personal care and activities of daily living.

Job Description

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities
• Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Porter clients to and from Rehabilitation sessions.
• Conduct group programmes and activities for the clients under the supervision of the therapists.
• Participate in inservice training programmes designed and catered for upgrading of the staff.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time.

Job Requirements

• Minimum Secondary Education with Certificate in Healthcare Support

Working Hours

• Monday to Friday / 42.5 hours per week (8.5 hours per day)

Working Location

• 11 Jalan Penjara, Singapore 149380

You will be a key member to provide leadership, strategic direction and managerial oversight of Finance’s work plans to meet the Hospital’s vision and mission. You will plan and establish fee adjustment policies and procedures and ensure the Hospital’s compliance within the overall cluster framework. You should position as a strategic partner and digital enabler to the SGH leadership by proactively driving diverse digital and automation agenda within the unit. You will be responsible for timely and accurate preparation of regulatory and management reports of clinical costing activities.

Education, Training and Experience

• Degree in Accountancy or recognized professional qualification in accountancy
• Demonstrated leadership with ability to work in a dynamic, complex and fast-faced environment and manage changing priorities
• Strategic thinker with ability to influence and deliver to multi-stakeholders
• Possess depth in knowledge and understanding of digital and automation technology
• At least 14 years of relevant work experience in healthcare financing in a hospital setting and of which 10 years are in a managerial capacity

Looking for a Assistant Student Care Teacher to "assist" the Main Teacher to manage a small class of 10 to 15 primary school students.

Duties/Responsibilities:

- To supervise school homework and test spelling.

- To facilitate lunch and tea-break for the students.

- To manage classroom discipline.

- To ensure the safety of students.

- To ensure the cleanliness of centre.

- To fetch students from 1 nearby Primary School (7 mins walk)

- Required: Minimum N-Level / O-Level / ITE

- Preferred: With some classroom experience.

Working hours:

- For 5 Days: Mondays to Fridays

- On School Days are from 1.00pm to 6pm-7pm.

- On School Holidays are from 8.00am to 6pm-7pm.

- Salary: $1500.00 - $2500.00 per month (inclusive of Employer CPF)

- No Work on Public Holidays.

** Fresh Graduates / Part-Timers / Interested applicants are welcome to apply.

A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. As we continue to expand, we are seeking a meticulous and organized Customer Service Manager to join our Haulier team and help drive our success.

Long term prospects and career development will always be available for staff.

Min 2 years in relevant experience in a customer service role, particularly in logistics or transportation is highly valued.

Salary shall commensurate with qualifications and experiences.

The job duties include the following:

1. Handle Customers Inquiries.
2. Manage Shipments:
3. Resolve Issues and Complaints:
4. Order Processing
5. Provide Quotes
6. Coordinate with Other Departments:
   • Collaborating with dispatch teams, drivers, and warehouse staff to ensure smooth logistics operations.
   • Updating customers on any changes in delivery schedules or route adjustments.
   • Invoicing and Administrative duties
   • Ensure Compliance and Regulations

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Safety – Goal: Zero Workplace & Passenger Injury

• Actively implement, drive, promote, monitor and manage safety in compliance with Schindler Corporate and Schindler Singapore directives and guidelines (Employee Safety & Product Safety) as well as employment legislation
• Ensure compliance with Incident reporting guidelines of any major Equipment failures, Product Safety Incidents and/or Near misses on site according to company procedures and legislation
• Ensure compliance in required quantity/quality of toolbox talks/safety walks/ safety inspections
• Manage the timely completion of Periodic Safety Inspections and any corrective actions to strictly ensure Schindler’s high product safety level

EI Volume Growth & Profitability – Goal: Meet yearly target

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

1. ensure the timely conversion of all equipment from Free Maintenance to paying portfolio
2. the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost
3. Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation
• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

Customer Satisfaction – Goal: Be preferred Elevator Service Provider

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction
• Conduct periodic inspections to ensure fulfilment and customer satisfaction

Maintenance Fulfilment and Quality improvement: Improve MTBC & Portfolio Quality

• Actively drive systematic Breakdown reduction program in coordination with Technical Department and EI Technical Team to continuously improve Portfolio reliability and performance and improve maintenance efficiency
• Schedule & ensure correct and timely implementation of the required actions of FI / LPCA (Field Information / Logistic Pipeline Corrective Action) as per instruction from Head office

People Development – Goal: “Schindler technical skills best in the Industry”

• Actively drive the technical and non-technical development of Service team
• to ensure all work is conducted according to established procedures and work instructions to enlighten the customer
• Close gaps and develop competency of the service team.

Kumon Centre at Bukit Merah Central Hiring: Assistant Teacher

We are looking for an assistant teacher to join our team, supporting Mathematics, English, and Chinese Language programmes.

Job Scope:

1. Mark worksheets using answer books provided.
2. Pack and organize worksheets.
3. Prepare the center for lessons.

Requirements:

1. Enjoy working with children.
2. Able to commit for at least 3 months.
3. Available to work on:
   Monday, Tuesday, and Thursday: 5 to 7pm

Application Details:
Interested applicants, please email your resume to Teacher Anna at [email protected], including the following details:

• Name
• Age
• Highest educational qualification
• Current status (e.g., student, housewife, working adult, etc.)
• Place of residence
• Period of availability for the job

Information:

Working hours : 5.5 days; Mon to Fri, 8:00am to 5:00pm; Alternate Saturdays

Job Description:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Requirements:

• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Carol Tan

EA License No.: 23C1894

EA Personnel No.: R24121972

As a valuable member of the SCH family, you are an integral part of the care team for rehab and sub-acute patients. You will assist the nursing staff in administrative duties, basic nursing care and infection control practices for an assigned group of patients. You will perform housekeeping duties, which includes ensuring a clean and tidy ward environment, as well as the maintenance of the ward inventory.

• GCE “N” Level
• A recognized Certificate in Health Care (Inpatient)
• Comfortable with shift work (3-rotating shift) and open to deployment within 2 work sites under SingHealth Community Hospitals
• Uniform required
• Passion to serve the community

Job Description:

• Perform pre-operative assessment for all surgery patients and prepare for surgery.
• Assist patient care activities.
• Perform vital signs monitoring and record measurement.
• Assist to send and fetch patients to and from Operating Theatre.
• Assists with lifting, transferring, positioning and safe transporting of patients.
• Assist in safe keeping of patients’ belongings / clothing.
• Assist to order, coordinate, and collect patient’s snacks from vendor.
• Prepare and serve beverages, snacks and assist to feed Low vision, handicapped or immobile patients.
• Record of intake and output chart.
• Assist nurses with discharge.
• Change bed linen and patient’s clothing.
• Assists in safe keeping of patients’ belongings /clothing.
• Prepare patient for physical examination and/or other procedures.
• Prepare VVIP Bed Linen/ crockery/ utensils and Kimonos.
• Ensures VVIP rooms and toilets are clean.

Housekeeping

• Ensures the patients’ cubicles, recliners, bedside lockers, and furniture clean and tidy at all times.
• Properly dispose of the used disposable paper pulp products by placing it into macerator.
• Keep beverage point table tops and cupboards clean and tidy at all times.
• Clean all the trolleys, work surfaces and equipment like fridge as scheduled.
• Report faulty beds and wheelchairs or furniture to nurse-in-charge.
• Provide housekeeping duties which include the following:
• Cleans and mops spillages or discharges.
• Clear breakages, if any.
• Make beds and maintain tidiness of beds and lockers.
• Assist in the proper storage of linen and other ward supplies as directed.

Patient Confidentiality and Infection Control

• Observe confidentiality of patients’ information and record at all times.
• Performs and practice standard precaution and hand hygiene when in contact with patients/ patient related activities and surroundings.
• Wear proper PPE when performing all functions of decontamination.

Risk Management

• Adhere to workplace safety and health (incident reporting) regulations.
• Attend yearly fire safety awareness talk/ drill exercise and be responsible with emergency procedures.

Portering

• Receive and acknowledge items/supplies from suppliers/MMD.
• Dispatch and collect invoices and mails when required.
• Despatch Blood specimens/ specimens to the respective laboratory
• Escort patient’s relatives to SGH Admission Office or A&E Department for registration when necessary.
• Assist patients to Clinics or Taxi Stand as instructed by the nurses.
• Assist the nurse to transfer patient to SGH
• Assist to send and fetch patients to and from Operating Theatre.

Resource Management

• Assumes the responsibilities for care and maintenance of equipment.
• Assist in the proper storage of equipment.
• Report any defective equipment.
• Perform pantry duties and ensure sufficient rations supplies.
• Exercise economy and appropriate use of utilities, resources and supplies
• Serves as a buddy providing supportive information and guidance to newly recruited staff.
• Inform supervisor of any problems or incidents encountered.
• Participate in department and organization activities.
• Perform any other duties as assigned

Job Requirements:

• PSLE / Workplace Literacy and Numeracy (WPLN) Level 3
• Demonstrate good communication and interpersonal skills with patients and colleagues.
• Promote collegially and positive teamwork relationship

Summary:

The Customer Journey & Growth Program Manager is a strategic role combining expertise in customer experience, M&A, franchise management, and new business development. The role emphasizes operational excellence, regional market knowledge, and ERP project implementation to drive growth and enhance customer journeys across the brand portfolio. This position also requires financial and audit expertise to ensure operational and strategic decisions are data-driven and sustainable.

Key Responsibilities:

Customer Journey and Experience Management

- Design and optimize customer journeys across multiple brands, ensuring exceptional experiences at all touchpoints.

- Collaborate with marketing, operations, and technology teams to implement customer-centric initiatives.

- Analyze data to track and improve customer satisfaction, loyalty, and retention.

Mergers & Acquisitions (M&A) and Franchise Management

- Support M&A activities by conducting financial analysis and assessing customer and operational synergies.

- Develop and oversee franchise management strategies, ensuring consistent brand compliance and performance.

- Build relationships with franchisees to support their operational and customer journey improvements.

New Business Development and Market Expansion

- Identify and pursue growth opportunities in the SEA market.

- Lead new concept launches and market entry strategies to strengthen the brand portfolio.

- Conduct market research to understand trends, consumer behavior, and opportunities in the F&B industry.

ERP and Project Management

- Oversee ERP implementation to streamline processes and enhance operational efficiency.

- Manage cross-functional projects with clear objectives, timelines, and KPIs.

- Ensure alignment of all projects with the company’s strategic goals and growth objectives.

Financial and Audit Expertise

- Leverage ACCA certification and audit experience to ensure financial accuracy and compliance in projects and operations.

- Conduct regular audits and financial analyses to identify risks and opportunities for cost optimization.

- Collaborate with finance teams to align customer journey projects with budgeting and financial targets.

Regional Expertise and Communication

- Utilize knowledge of the SEA market to inform localized strategies and initiatives.

- Build strong networks in the region to stay ahead of market trends and opportunities.

- Communicate effectively in English, Malay, and Chinese to engage diverse stakeholders and audiences.

Qualifications:

- ACCA professional certification with a minimum of 5 years of audit experience, preferably in the F&B or retail industry.

- Proven experience in customer experience, M&A, franchise management, or new business development.

- Strong knowledge of the SEA market with demonstrated success in driving growth and market expansion.

- Hands-on experience in ERP project implementation.

- Fluency in spoken and written English, Malay, and Chinese.

Key Competencies:

- Strong financial acumen and attention to detail.

- Strategic thinker with the ability to align customer experience with business goals.

- Exceptional project management skills, with the ability to lead cross-functional teams.

- Excellent interpersonal and communication skills, adaptable to diverse cultures and stakeholders.

- Entrepreneurial mindset with a focus on innovation and growth.

About our client: Our client is a global MNC company in the Oil&Gas industry.

About the role: This is a 6-month maternity cover position, and we are looking for someone who can commit to the full term. If you are a proactive, organized individual with experience in customer service or administrative roles, we encourage you to apply.

1) Order Processing:

● Support in the registration of vessels, ITT, trucking and drumming orders in MyService accurately
● Update customer orders based on instructions from Account Manager
● Create relevant feed/run down order in the Industrial Terminals.

2) Trucking and Drumming activities:
● Coordinate and plan drumming activities
● Book time slots for trucking activities
● Liaise with haulier to optimize planning
● Coordinate service disruptions with Account Manager and Operations
● Coordinate and plan drum delivery and collection

3) Documentation Handling:

● Conduct relevant Customs Clearance Processes
● Handle shipping and ITT documentation
● Handle prevailing administrative tasks for the department
● Perform relevant dispatcher activities on the terminal

4) Periodic Reporting:
● Assist Account Managers with manual inventory reports for customers
● Create all other prevailing periodic reports, including Qliksense

About you:

• Prior experience in a customer service or administrative role in the Oil & Gas industry is advantageous.
• Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
• Basic understanding of logistics, shipping, and customs clearance processes is preferred.
• Strong attention to detail and accuracy in handling data and documentation.
• Excellent organizational skills and the ability ovpato prioritize tasks effectively.
• Strong communication and interpersonal skills, with the ability to work well with team members, customers, and external partners.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational skills and the ability vto prioritize tasks effectively.

Other:

• Work location: Penjuru (transport provided at Jurong East)
• Work hours: Monday to Friday (8.30am to 5.30pm)
• Contract duration: 6 months (Jan to Jun 2025)

*Please note that only shortlisted candidates will be contacted.

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

We’re seeking an energetic and motivated Customer Service/ Account Manager to join our dynamic team.

In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you!

Job Descriptions:-

• Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Requirements:-

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visiting (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within short notice is highly preferred!

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

• Degree Computer Science or Technology related studies

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL

You will be assisting the Programme Director (Head of SingHealth Duke-NUS Lung Centre) and work closely with the Smoking Cessation champions and relevant stakeholders to facilitate and support the Centre’s projects and activities under the Smoking Cessation Programme. You will be involved in the development of business plans, promoting of the programme, budgeting, as well as resource planning and coordinating with internal and external stakeholders on project funding, compliance, and administration matters. You will also engage relevant industry partners to garner support for the development of new initiatives for the programme.

You will be responsible for managing and overseeing the day-to-day operations and administrative functions of SingHealth Duke-NUS Lung Centre. You will supervise and coach junior staff. You will also participate in tasks and activities which supports the goals of the programme and department.

Requirements

• Bachelor’s Degree in Business Management and any other relevant disciplines with at least 6 years of working experience in business development and 1 to 2 years of managerial/supervisory experience
• Prior experience in healthcare or science would be an added advantage
• Good knowledge of Microsoft Office applications
• Able to work independently and effectively in a team
• Strong interpersonal skills, communication (verbal and written) and presentation skills

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• To be accountable to the Head of Centre for the safety, hygiene, training, caring and general well-being of the trainees in the Training & Development Centre.
• To work collaboratively with the Assistant Training Officer to assist the Training Officers in the day to day operations of the Training and Development Centre.
• To assist in executing and implement Individual Training Programme (ITP) with the supervision of senior TOs.
• To assist in continuous assessment, training and evaluation of trainees' holistic development.
• Collaboratively work with families in the implementation of trainees' ITPs.
• Implement and monitor trainees' security and safety procedures.
• To assist in recording information pertaining to individual trainees in Client's Log e.g. communications to/from caregivers and occurrences.
• To assist in recording significant behaviors for regulation in ABC Chart & Behaviour Incident Log.
• To report of any incident / critical trainees' occurrences/events.
• To assist in Implementing routine checks on physiological and psychological well-being of trainees.
• To assist in conducting appropriate group activities.
• Communicate and maintain good rapport with parents / caregivers.
• Attend staff meeting regularly.
• Attend training as and when required.
• Observe and provide information to assist in assessing and evaluating trainees' pre-vocational training programme.
• To assist in the pre-vocational training programme.
• To assist in supervising a day to day pre-vocational training for trainees.
• Support internal events and activities organized for trainees.
• Support external agencies that organize events and activities for trainees.
• Support the volunteers' development activities.
• Support public education activities.
• To attend to request by staff on minor repairs and maintenance.
• To report to Head of Centre for any repairs.
• To attend immediately to any major and urgent repairs.
• To maintain and improve the physical environment of the Centre.
• To assist other staff in construction and /or improvement of the work area.
• To look into the safety aspects of the centre /clients/staff.
• To ensure the rooms /doors/windows/power points are properly shut and locked at the end of the day/week.
• To ensure that safety rules, regulations and procedures are observed.
• To ensure safety management procedures are in place and are in operation.
• To plan, execute and record fire drill procedures twice yearly.
• To maintain general cleanliness of the Centre.
• To maintain hygiene standards for meal preparations.
• To ensure that meals are well balanced and of nutritional value.
• To provide inventory control and replenishment of first aid items on a quarterly basis.
• To update staff on first aid information and emergency procedures.
• To organize and update first aid training for staff.
• To provide any information pertaining to health issues.
• To co-ordinate health programs lead by Medicare Team.
• To ensure that staff, clients and clients' families are constantly updated about Medicare information/issues.
• To represent Centre in any sports and related activities.
• To record and take stocks of sports equipment and recommend new purchases.
• To organize sports activities for the Centre.
• To recruit and train new clients for sports events.
• To plan regular sports training program throughout the year.
• To document sports and training programs.
• To organize festival celebrations for the centre.
• To propose and apply budget through Centre Head.
• To organize annual camp for the centre.
• To propose and apply budget through Centre Head.
• To organize clients' year end party
• To propose and apply budget through Centre Head.
• To organize clients' annual picnic.
• To propose and apply budget through Centre Head.
• To represent Centre in the IT sub-committee and any IT related meetings.
• To report to Head of Centre for any computer faults and repairs.
• To attend to request by staff on minor computer issues/problems.
• To train staff to attain minimum computer and audio-visual product knowledge.
• To conduct regular IT programs for clients.
• To document, maintain, recommend and improve IT materials and AVA equipment.
• To represent Centre and organize programs/activities for the well being of staff.
• To look into the welfare of staff.
• To ensure safety procedures are adhered to in respect to alighting and boarding of buses by our clients upon arrival and departing from the centre.
• Staff on bus duties is to account for all clients arriving and departing from the centre.
• To vet through all case/health referrals and reviews.
• To ensure that information provided are accurate and comprehensive.
• To upload reviews and health referrals into centre's shared folder.
• Any other duties allocated by the Head of Centre

• Minimum Secondary Education/ Employability skills (ES-WPLN)/any other relevant courses.

• Good interpersonal and communication skills
• Computer literacy skills " MS Words, Excel and PowerPoint
• Passion to work with people with intellectual disabilities

As a valuable member of the SCH family, you are an integral part of the care team for rehab and sub-acute patients. You will assist the nursing staff in administrative duties, basic nursing care and infection control practices for an assigned group of patients. You will perform housekeeping duties, which includes ensuring a clean and tidy ward environment, as well as the maintenance of the ward inventory.

• GCE “N” Level
• A recognized Certificate in Health Care (Inpatient)
• Comfortable with shift work (3-rotating shift) and open to deployment within 2 work sites under SingHealth Community Hospitals
• Uniform required
• Passion to serve the community

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• To be accountable to the Head of Centre for the safety, hygiene, training, caring and general well-being of the trainees in the Training & Development Centre.
• To work collaboratively with the Assistant Training Officer to assist the Training Officers in the day to day operations of the Training and Development Centre.
• To assist in executing and implement Individual Training Programme (ITP) with the supervision of senior TOs.
• To assist in continuous assessment, training and evaluation of trainees' holistic development.
• Collaboratively work with families in the implementation of trainees' ITPs.
• Implement and monitor trainees' security and safety procedures.
• To assist in recording information pertaining to individual trainees in Client's Log e.g. communications to/from caregivers and occurrences.To assist in recording significant behaviors for regulation in ABC Chart & Behaviour Incident Log.
• To report of any incident / critical trainees' occurrences/events.
• To assist in Implementing routine checks on physiological and psychological well-being of trainees.
• To assist in conducting appropriate group activities.
• Communicate and maintain good rapport with parents / caregivers.
• Attend staff meeting regularly.
• Attend training as and when required.
• Observe and provide information to assist in assessing and evaluating trainees' pre-vocational training programme.
• To assist in the pre-vocational training programme.
• To assist in supervising a day to day pre-vocational training for trainees.
• Support internal events and activities organized for trainees.
• Support external agencies that organize events and activities for trainees.
• Support the volunteers' development activities.
• Support public education activities.
• To attend to request by staff on minor repairs and maintenance.
• To report to Head of Centre for any repairs.
• To attend immediately to any major and urgent repairs.
• To maintain and improve the physical environment of the Centre.
• To assist other staff in construction and /or improvement of the work area.
• To look into the safety aspects of the centre /clients/staff.
• To ensure the rooms /doors/windows/power points are properly shut and locked at the end of the day/week.
• To ensure that safety rules, regulations and procedures are observed.
• To ensure safety management procedures are in place and are in operation.
• To plan, execute and record fire drill procedures twice yearly.
• To maintain general cleanliness of the Centre.
• To maintain hygiene standards for meal preparations.
• To ensure that meals are well balanced and of nutritional value.
• To provide inventory control and replenishment of first aid items on a quarterly basis.
• To update staff on first aid information and emergency procedures.
• To organize and update first aid training for staff.
• To provide any information pertaining to health issues.
• To co-ordinate health programs lead by Medicare Team.
• To ensure that staff, clients and clients' families are constantly updated about Medicare information/issues.
• To represent Centre in any sports and related activities.
• To record and take stocks of sports equipment and recommend new purchases.
• To organize sports activities for the Centre.
• To recruit and train new clients for sports events.
• To plan regular sports training program throughout the year.
• To document sports and training programs.
• To organize festival celebrations for the centre.
• To propose and apply budget through Centre Head.
• To organize annual camp for the centre.
• To propose and apply budget through Centre Head.
• To organize clients' year end party
• To propose and apply budget through Centre Head.
• To organize clients' annual picnic.
• To propose and apply budget through Centre Head.
• To represent Centre in the IT sub-committee and any IT related meetings.
• To report to Head of Centre for any computer faults and repairs.
• To attend to request by staff on minor computer issues/problems.
• To train staff to attain minimum computer and audio-visual product knowledge.
• To conduct regular IT programs for clients.
• To document, maintain, recommend and improve IT materials and AVA equipment.
• To represent Centre and organize programs/activities for the well being of staff.
• To look into the welfare of staff.
• To ensure safety procedures are adhered to in respect to alighting and boarding of buses by our clients upon arrival and departing from the centre.
• Staff on bus duties is to account for all clients arriving and departing from the centre.
• To vet through all case/health referrals and reviews.
• To ensure that information provided are accurate and comprehensive.
• To upload reviews and health referrals into centre's shared folder.
• Any other duties allocated by the Head of Centre

• Minimum Secondary Education/ Employability skills (ES-WPLN)/any other relevant courses.

• Good interpersonal and communication skills
• Computer literacy skills MS Words, Excel and PowerPoint
• Passion to work with people with intellectual disabilities

Job Description & Requirements

The Scientific Sales Support and Executive Assistant to the General Manager plays a dual role mainly in facilitating sales operations while providing some essential administrative support to the General Manager. This position involves mainly in coordinating sales activities with some schedule management activities and ensuring efficient communication amongst teams.

Key Responsibilities:

• Sales Support:Provide administrative assistance to the Sales Division, including sales order processing, generating reports, and preparing quotations.
  Compile and manage tender documents for submission.
  Coordinate and assist in sales and marketing activities, ensuring alignment with overall business goals.
• Reporting and Analysis:Generate and analyze sales reports, presentations, and performance metrics to support decision-making.
  Conduct research and compile data for strategic initiatives.
• Relationship Management:Build and maintain strong relationships with existing and potential customers, ensuring high levels of service and satisfaction.
  Build and maintain strong relationships with existing and potential suppliers.
• Administrative Support:Assist the General Manager with daily administrative tasks, including calendar management and meeting coordination.
  Prepare and organize meeting agendas, minutes, and follow-up actions.
• Communication and Liaison:Serve as a point of contact between the General Manager, Sales Division, and other departments.
  Collaborate with Operations and Finance on internal workflows and processes.

Qualifications:

Education and Experience:

• A university degree or equivalent in a Science-related field.
• At least 3 years of relevant sales support experience.

Skills:

• Strong organizational and multitasking abilities.
• Able to work independently and under pressure.
• Creative thinking, problem solver and resourceful.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Attributes:

• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills and a professional demeanor.

Candidates with limited or no Executive Assistant experience will also be considered.

Motorway is a leading pre-owned luxury cars dealer, and we are dedicated to providing exceptional service to our clientele. We are seeking an experienced After Sales Service Manager to oversee our after-sales operations at luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.

Key Responsibilities:

• Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics.
• Oversee vehicle maintenance, repair, and warranty services.
• Ensure the team delivers premium service that aligns with the brand’s standards.
• Maintain high customer satisfaction by addressing concerns promptly and professionally.
• Implement strategies to enhance the customer experience.
• Regularly review feedback and make improvements as needed.
• Ensure service processes are efficient and meet quality standards.
• Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction.
• Manage the service department’s budget and control costs.
• Develop pricing strategies for service offerings.
• Monitor expenses to meet financial targets.
• Maintain a safe working environment according to health and safety guidelines.
• Prepare reports on service performance and financial results.
• Analyze trends and identify areas for improvement.

Requirements:

• Bachelor’s degree in Automotive Technology, Business Administration, or related field.
• Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.
• Strong leadership, customer service, and communication skills.
• Possess excellent interpersonal skills to connect with clients.
• Proficiency in automotive service processes and management systems.
• Work location – Lower Delta

Job Descriptions:

• To provide after sales service including installation, troubleshooting and maintenance of various A/V equipment
• To provide technical consultancy and support to customers
• To conduct basic user functionality training on the equipment at customer’s site as and when necessary
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To develop and maintain excellent relationships with customers
• To prepare service reports
• Any other jobs as assigned by supervisor

Job Requirements:

• Possess Diploma in Electrical/Electronic Engineering
• Preferably a few years of relevant experiences in electronics industry. However, Entry level applicants may apply
• Prepared to work overtime and willing to travel overseas when needed
• Positive attitude with strong motivation to learn
• Fairly good spoken and written English
• Preferably with Class 3 Driving Licenses