Total 201 assistant manager job vacancies in Customer Service category in tanglin road central singapore

Job Summary:

We are seeking a professional and detail-oriented Receptionist and Admin Assistant with the potential to grow into an Executive Assistant role to the Partners.

The ideal candidate will be responsible for managing front desk operations, providing administrative support, and handling day-to-day tasks that ensure smooth office operations. This position offers opportunities for growth and career advancement within the organization.

Key Responsibilities:

1. Receptionist Duties:

• Greet visitors, clients, and staff professionally and courteously.
• Answer and direct incoming phone calls to the appropriate team members.
• Maintain the reception area, ensuring it is clean, organized, and welcoming.
• Manage incoming and outgoing mail and packages.
• Handle general inquiries and provide information about the company.

2. Administrative Support:

• Assist with scheduling meetings, conference rooms, and appointments for staff.
• Assist in maintaining office supplies and inventory, coordinating with vendors when necessary.
• Support the organization of company events, meetings, and lunches.
• Ensure the smooth operation of office facilities and equipment.
• Handle additional tasks to support various departments as needed.

3. Executive Assistant Potential:

• Provide calendar management support for the Partners, scheduling appointments and managing time effectively.
• Coordinate travel arrangements, including flights, accommodations, and itineraries for the Partners.
• Prepare presentations and assist with communication and correspondence on behalf of the Partners.
• Assist with confidential and sensitive information, maintaining discretion at all times.

Skills & Qualifications:

• Proven experience as a receptionist, administrative assistant, or in a similar role.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and in a team.
• Detail-oriented with a high level of accuracy.
• A proactive attitude and willingness to learn and take on new responsibilities.

Career Growth Opportunity:

This position is ideal for candidates who demonstrate exceptional organizational skills and professionalism. With proven performance, this role offers the opportunity to transition into an Executive Assistant position, directly supporting the Partners.

Please send an updated CV to [email protected]

About the Company
We are representing our client, a reputable healthcare provider dedicated to delivering compassionate palliative care to patients and their families. Known for its patient-centered approach and community-focused services, our client provides a nurturing environment where quality care and dignity are at the heart of everything they do.

About the Role
As a Patient Care Assistant (Daycare), you will play a vital role in supporting the daily needs of patients and ensuring their comfort and safety. Reporting to the Assistant Director of Nursing and Daycare Manager, you will assist in maintaining a clean and safe environment while delivering essential care under the supervision of Registered and Enrolled Nurses.

Key Responsibilities:

• Ensure patient safety under the supervision of a Registered Nurse.
• Attend to patients’ self-care needs, including personal hygiene and feeding assistance.
• Assist with patient mobility, including transfers and mobilization.
• Serve as a van escort, helping patients travel to and from the hospice.
• Measure and record patient vitals, such as weight, temperature, and blood pressure.
• Manage dietary needs, including meal orders, serving meals, and assisting with feeding when necessary.
• Maintain and organize the food pantry, ensuring food quality and stock levels.
• Uphold infection control standards through proper hygiene, waste disposal, and isolation practices.
• Provide administrative support, including data entry and document filing.
• Report patient observations and occurrences promptly to the Registered Nurse.
• Ensure a clean and safe environment by maintaining high standards of housekeeping.
• Stay updated with industry guidelines and develop relevant skills for effective care delivery.
• Perform other duties as assigned by the Assistant Director of Nursing, Registered Nurse, or Daycare Manager.

Experience and Skills Required:

• Minimum of GCE N Level or Certificate in Healthcare Assistance or equivalent.
• At least 2 years of experience as a Patient Care Assistant.
• Passion for serving patients with a strong sense of responsibility.
• Compassionate, considerate, and courteous towards patients.
• Good interpersonal and communication skills.

Work Schedule and Details:

• Work Scheme: Monday to Friday (flexibility to work weekends or beyond official hours as required).
• Working Hours: 8:00 AM - 5:30 PM / 8:00 AM - 5:00 PM.

Why This Role?
Join a nurturing and supportive environment where your contributions will directly impact the lives of patients and their families. This is an opportunity to make a meaningful difference while advancing your skills in patient care.

If this role aligns with your passion for serving and making a positive impact, we encourage you to apply!

• Assist in conceptualize, organize, schedule, promote and execute events and programmes for the elderly and children in the community.
• Assist to monitor and evaluate the effectiveness of the programs on the well being of the elderly.
• Logistics setup for the running of activities on daily basis.
• Facilitate or conduct daily activities for the elderly.
• Record attendance of participants for the various activities, monitor the safety of the participants, assist the instructor during the session.
• Assist and facilitate the billing, accounting and tracking of transactions arising from the programmes.
• Assist in preparation of activities materials and bulletins.
• Collate data and statistics for reporting.
• Assist to attend to walk in enquiries, phone call, grocery ration distribution onsite/delivery to clients' homes.

Scope of work

• Provide pleasant and attentive services to members of public stakeholders and members of school, i.e. parents, students etc with their enquiries and requests.
• Provide timely, accurate and clear communication – both written and verbal – to members of public stakeholders and members of school, i.e. screen and direct calls, take and relay messages, provide required information for inquiries.
• Attend to sick or injured students who report to the General Office (GO), and notify relevant staff as well as maintain records of sick bay usage
• Support the GO staff with administration and operational matters, e.g. organise and sort mails, receive deliveries, assist with recording students’ late coming, checking the completeness of forms submitted to the GO.
• Keep proper records of keys and lockers issued.
• Complete other role-related duties as assigned by Principal, Vice-Principals, Administration Manager and Admin Executive.

Qualifications, skills and experience:

• Possess a minimum 3 years’ experience working as a receptionist or as a personal assistant to management/C-suite personnel, and/or relevant certificates.
• Have good working knowledge of office IT software such as Words and Excel.

Contract Period: From 8 Jan 2025 to 30 June 2026

Initial Contract Period:

Start Date: 8 Jan 2025 or date of issuance of Letter of Acceptance, whichever is later

End Date: 30 Jun 2026 or adjusted according to the actual start date

Personnel to be deployed at the following hours:

School Terms:

Even Week

Monday to Thursday: 7.30am to 4.00pm

Fridays off (ie HBL day)

Lunch: 45 minutes

Odd Week

Monday to Thursday: 7.30am to 4.00pm

Fridays 7:30 am to 1 pm

Lunch: not included

June School Holidays

Even Week

Monday to Thursday: 8:00am to 4.00pm

Fridays off

Lunch: 45 minutes

Odd Week

Monday to Thursday: 8.00am to 4.00pm

Fridays 8:00 am to 1 pm

Lunch: not included

School Declared Protected Holidays

Even Week

Monday to Thursday: 8:00am to 4.00pm

Fridays off

Lunch: 45 minutes

Odd Week

Monday to Thursday: 8.00am to 4.00pm

Fridays 8:00 am to 1 pm

Lunch: not included

• Service not required on Saturdays, Sundays and gazetted public holidays
• Working arrangement/working hours may be subject to change to meet school operational needs.

Location: Seng Kang Secondary School, 10 Compassvale Lane, Singapore 545090

Scope of work

• To assist the Administration Manager (AM) / School Leaders in the day-to-day operation of the school front counter, in general administration and in the school’s service excellence initiatives to achieve positive customer relations and satisfaction level.

The Personnel’s duties and responsibilities include:

• Handle phone calls, walk-ins and general enquiries from parents, students, and members of the public
• Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
• Communicate with teachers regarding parents’ messages from phone calls or walk-in parents
• Manage items on loan and/or for collection as assigned by the Admin Manager or VPA
• Manage stock of spare uniforms, office stationeries and pantry items
• Manage snail mails as instructed by Admin Manager or VPA
• Assist in the counting and sorting / distribution of brochures or leaflets / items to the teachers and students
• Maintain stock of first aid supplies
• Maintain the forms in General Office (ensure forms are current and replenished timely)
• Maintain tidiness of the reception area at all times
• Any ad-hoc admin duties assigned by the School Leaders / AM
• The Personnel is required to sign an undertaking to safeguard official information.
• To perform any other duties as assigned by SH/HOD overseeing the department.

Qualifications, skills, and experience:

• Academic qualification: at least GCE ‘N’ Level
• At least 2 years of relevant work experience
• Pleasant disposition and people-oriented
• Good communication skills and ability to work in a team
• Fluent in English language and a Mother Tongue language, preferably Mandarin
• Working knowledge of Microsoft Office applications
• Prior work experience with students in schools will be an added advantage
• First Aid Certification will be an added advantage

Contract Period:

Base Year: 2 Jan 2025 to 14 Nov 2025 or after the issuance of LOA whichever is later

The Personnel to be deployed must be able to commit to a full-time employment at the School for the work hours below.

Work Hours – Total 42.5 hours per week:

Mondays to Fridays - 8 am to 4.30 pm

Total hours per day: 8.5 hours (including one hour of lunch)

• Service not required on Saturdays, Sundays, gazetted public holidays and school holidays in November and December and on the following days: Eve of Chinese New Year, -Thanksgiving and Award Presentation Ceremony (TAPC); Youth Day; eve of National Day; eve of Teachers’ Day and Teachers’ Day
• Service required on the first and last week of the school holidays in June.

Location: Holy Innocents’ High School, 1191 Upper Serangoon Road, Singapore 534786

Performance of Duties

1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.

1.2 The Employee shall perform the following duties, including but not limited to:

• Manage a portfolio of enterprise accounts. Maintain overall responsibility for managing the customer relationship. Be responsible for product adoption, renewals, customer satisfaction, and references on those accounts.
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Conduct regular meetings, including Executive Business Reviews, with the client stakeholders and make recommendations to ensure continued success with PROS Product Solutions
• Leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS
• Develop an account plan and recommendations for customers that outline their critical success factors and metrics for success
• Monitor and facilitate the customer’s adoption of PROS solution features and functionality while providing PROS with an understanding of their overall business needs as they relate to our products
• Conduct regular meetings with the client and make recommendations to ensure continued success and value realization with PROS Product Solutions
• Proactively identify key opportunities to expand and deepen the footprint of the offerings at our customer accounts – land and expand
• Establish and deepen C Level and business process owner relationships across the client
• Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership
• Maintain working knowledge of each of the PROS product and service offerings
• Manage the invoicing, accounts receivable, and other commercial aspects of the customer relationship
• Identify and secure new sales opportunities of PROS products and services and ensure renewal of maintenance and subscription contracts

Required Qualifications - About You

• You have proven experience. You possess strong expertise in managing key account relationships in Customer Success, Professional Services, or Sales.
• You’re bright. A bachelor’s degree in computer science, engineering, math, or revenue management (or similar field) is required. A master’s in business administration is preferred.
• You are a superb communicator with a strong executive presence. You’re comfortable in various settings ranging from executive to project working teams. You are characterized by crisp, clear verbal and written communication.
• You are street-smart. You are the definition of a self-starter and a problem-solver. You are resourceful and ruthlessly pragmatic.
• You are an open book. You communicate crisply. You go out of your way to be transparent in your actions and your words.
• You manage down, around, and up with the same enthusiasm and without playing politics.
• You are well organized and confident to work independently but will be a strong team player.
• You are process-oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations.
• You are willing to and enjoy travel up to 50% of the time (domestic and international).
• To effectively communicate with management, proficiency in both spoken and written English is required.
• To build and maintain relationship with customers in Mainland China, spoken and written Chinese at a business level is required.
• Having an established network in the travel industry across APAC, with a particular focus on Mainland China, is highly desirable.

Job Description

We are seeking a dedicated and proactive Assistant Customer Service officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in helping the Customer Service Manager achieve service excellence and maintain customer satisfaction within the travel industry.

Responsibilities

• Assist the Customer Service officer in overseeing daily customer service operations to ensure smooth and effective processes.
• Support the team by providing customers with detailed information about our products and services, aiming to enhance their experience.
• Respond to customer inquiries via phone and email and collaborate in resolving issues promptly and professionally.
• Assist in handling and resolving customer complaints, supporting the team to achieve positive service recovery.
• Act as a point of contact and provide guidance to counter staff when the Customer Service Manager is unavailable.
• Assist in preparing monthly performance reports and customer feedback summaries, highlighting key insights for management.
• Contribute to monitoring customer satisfaction levels, proactively identifying potential issues and assisting in implementing improvements.

Requirements

• hotel managementDiploma .
• above 3 years of relevant experience in customer service, preferably in the travel industry, with exposure to handling client feedback and resolving complaints.
• Proficiency in English (spoken and written) to effectively communicate with diverse associates and clients.
• Organised, dependable and able to work independently, with a strong sense of initiative.
• Strong communication and interpersonal skills, with a friendly and professional demeanour.
• Familiarity with MS Office (Word, Excel, PowerPoint) for report preparation and documentation.

Please include the following in your application:

1. Current and/or last drawn salary
2. Expected monthly salary

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Job Description & Requirements

-Provide excellent customer service to walk-in and call-in customers
-Perform general administrative duties.
-Recommend music courses, enrolment, collect school fees.
-Sales of books/music instruments and inventory management.
-Assist in statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc

Requirements

-Possess at least a GCE 'O' Level
-Proficiency in MS Office including MS Excel
-Customer-oriented with good interpersonal and communication skills
-Able to work on Friday, Saturday and Sunday
-Able to work at "retail hours" ( nights and weekends )

Work Locations :

-Tampines

-Punggol

Key Responsibilities:

• Conduct site acceptance tests, oversee commissioning processes, and assist with the start-up of Insulating Glass machinery.
• Interface with customers for after-sales service, identify their needs, and provide tailored solutions.
• Address and resolve on-site maintenance issues by troubleshooting and offering technical support.
• Work collaboratively with customers to fulfill repair schedules effectively.
• Deliver training sessions to help customers optimize product performance.
• Provide feedback from the field to engineering and production teams for product improvements or new designs.
• Ensure compliance with validation processes, including product applications, controls, and documentation.

Requirements:

• Must be very willing to travel as there are times the travelling can take up to 8 weeks.
• Physical ability to handle heavy machinery parts and tool kits (>30kg).
• Ability to read and interpret technical drawings.
• Prior working experience in a technical servicing role is a must.
• Hands-on experience in servicing and the ability to work independently at job sites.
• Willingness to travel for service assignments within the SEA region.
• Strong problem-solving skills and a customer-focused mindset.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Description:

• Greet guests and attend to enquiries
• Visitor registration and scheduling appointments
• Provide administrative support to the department
• Assist pharmacists and senior pharmacy technicians in handling routine task in pharmacy administration
• Prepare statistics and reports for supervisors
• Any ad hoc duties as per assigned

Job Requirement:

• Minimum GCE O Level
• Can commit minimum 2- 3 months
• Training provided

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Job Scope:

• Ensure completion of screening, assessment, anticipatory guidance and psychoeducation for mother-child dyads according to milestones
• Assist in care management and cross-referrals to specialists through dedicated protocols
• Work with community programmes on personalized referral tracks and services to enhance follow-up of the respective identified client
• Maintain a record of mother-child dyads/parents recruited in the program in timely basis
• Work with other departments to assist with arrangement of appointments
• Work closely with research assistant in data collection and survey
• Ad hoc duties as assigned

Job Requirements:

• Diploma in Health Promotion / Health Sciences or equivalent
• Competent in MS Office
• Good communication and interpersonal skills
• Candidate with experience in healthcare industry is at advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   Coordinate with cross-functional teams to meet program milestones.
   Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
   
2. Service Delivery Management:Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   Monitor service performance and implement improvement measures as necessary.
   Act as the primary point of contact for escalations and issues, ensuring prompt resolution.
   
3. Client Relationship Management:Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   Provide regular service updates and gather feedback through frequent client communication.
   Identify opportunities to enhance customer satisfaction and retention.
   
4. Stakeholder and Vendor Management:Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   Liaise with government officials to ensure adherence to policies and regulations.
   Ensure compliance with contractual obligations and government standards.
   
5. Performance Management and Reporting:Regularly review and report on service performance metrics.
   Implement continuous improvement initiatives to enhance service quality.
   Prepare and present performance reports to senior management and clients.
   
6. Risk and Issue Management:Proactively identify potential risks and develop mitigation strategies.
   Manage any issues that arise during service delivery to minimize service disruption.
   

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

Working Time: 1.30pm to 6.30pm

Location: East Coast (Kindly apply only if you live in the East area or do not mind travelling)

Job Scope:

1. Help to oversee the infants

2. Pat the babies to sleep

3. Prepare milk feed

4. Diaper changing / Showering

5. Washing of Toys

6. Feeding of babies

7. Interacting with the babies and meeting their developmental needs.

Send in your resume.

Stating:

Full name and contact number

Location of your residence

Highest academic qualification, if you have a professional certificate state clearly is it HCIC or ACEY.

Experience in working with babies from 2months to 18 months - Yes or No, if yes what's the experience and for how long?

Previous Jobs - Job title, duration, last drawn salary. Just state previous 3 jobs will do

Expected Salary: How much per hour?

Requirements:

1. Fluent in english & chinese

2. Fast typing speed on PC.

3. Response message on time

---------------------------------------------------------

1. customer service :

- Reply inquiries rom multiple platforms:

Web chat, Email, Shopee , Lazada , Carousell, Instagram etc.

- Reply inquiry , tracking info, product info, purchase advise, warranty etc

2. Understanding our company products (bicycle components)

- suggest purchase suggestion

3. Able to use Google translate to reply other language inquiries:

- German , spanish, french , italian etc

4. Communicate with team member in english / chinese (prefered),

- reply internal message on time (Wechat , Whatsapp) during working hour.

------------------------------------------------------

Working place:

Work from home allowed.

*First 3 months required training at offce

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

Job Description:

• Provide frontline customer service for registration and appointments of department.
• Assist with coordination and appointment booking for the customers
• Administrative duties associated with the clinical services/ programmes.
• Answer enquiries through phone/email
• Updating of patient particulars in the system
• Assist in basic medical examination when needed
• Keep track of drug inventory
• Assist in setting up consultation room and explain procedures to patients when needed
• Ad hoc duties as assigned by supervisor.

Requirement:

• Minimum GCE N / O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

Your Role
We are looking for an experienced Customer Service Officer / Administrative Assistant to handling of daily order processing PO, DO, invoice and customer. You will follow up with customers stock queries, shipments, delivery, GRN and complaints. To liaise with different party for parties for customers delivery schedules. To prepare and perform inbound, outbound and inventory reports. To manage trucking container and shipping instructions for warehouse with Freight team

What Will You Do

• · Handling of daily order processing PO, DO, invoice and customer
• · Follow up with customers stock queries, shipments, delivery, GRN and complaints
• · Liaise with different party for parties for customers delivery schedules
• · To prepare and perform inbound, outbound and inventory reports
• · Manage trucking container and shipping instructions for warehouse with Freight team
• · Other ad-hoc assigned by manager

What Do We Want

• · At least N Level and above
• · Min 1-2 years of relevant customer service experience in Shipping/Logistics
• · Proficient in Microsoft Office applications (Outlook, Excel, Word)

What Will You Get In Return
You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3000 + attractive perks.

What You Need to do Now
Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note:
Only shortlisted candidate will be notified via email for an interview invitation

We are looking for a passionate and professional Assistant Officer to join our Customer Care team to help us with handling enquiries and account related request received from all touch points.

Based in Singapore and reporting to the Manager, the incumbent will have the day-to-day responsibility of responding to enquiries and requests within set service standards through all touchpoints.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer enquiry or feedback and incident management, we want to talk to you.

What You'll Do

• You will need to handle enquiries and account related request received from all touch points (calls, email and walk in).
• You will need to respond to enquiries and requests within set service standards through calls and email replies.
• You will need to contact customer whose application/ account status are flagged during KYC screening to advise on follow up actions.
• You will need to EKYC Maker role and assist with mentoring/training new staff.
• You will need to attend to and provide first level review for customer feedback and account related disputes.
• You will need to escalate unresolved customer feedback and account related disputes for further review/ investigation and provide operational support throughout.
• You will need to assist to update daily reports on contact trends and service performance indicators.

Who You Are

• You will need a Diploma/GCE A Level certification.
• You will need at least 2 years working experience in direct customer servicing, preferably in contact centre environment.
• You should have good customer service skills.
• You should have a good command of English and Chinese, preferably both oral and written, in order to liaise with Chinese speaking customers.
• You should be a strong team player with good interpersonal skills.
• You should be proficient in MS Office.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc. 

During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.  

This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect. 

You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
 

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 

• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 

• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 

• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 

• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas. 

• Eastern Part of Singapore;Accessible from MRT Station
• 5 days’ work week
• Opportunities for career advancement

Our client, an established logistics company providing services in Healthcare Logistics Transport Solutions, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Responsible for all operational activities to the customers accounts (Medical Institutions/ Medical Devices)
• Manage a team of customer service personnel; provide guidance and support to the team to ensure quality service is provider to customers and key clients
• Represent the company as the main point of contact for clients; Manager both internal and external customers
• Work closely with clients to facilitate smooth operations and resolutions of any issues that arise
• Establish Service Key Performance; Conduct gap analysis, identify areas for improvements to improve service level, productivity to meet and/ or exceed customer’s satisfaction
• Manage the performance of the team and develop them for further development
• Lead and manage the implementation of any new projects
• Manage the P&L of assigned client/ customer accounts
• Other ad hoc duties as required

Job Requirements

• Minimum Degree in Business/ Supply Chain/ Logistics/ Industrial Engineering or equivalent
• Minimum 5 years of relevant experience, preferably in a healthcare logistics firm
• Proficient in SAP will be advantageous
• Strong knowledge of distribution, warehousing and logistics concepts
• Good interpersonal and communication skills

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

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Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment