Total 3,817 assistant manager job vacancies in Customer Service category in Singapore

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Location: Ang Mo Kio

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Front desk management

2. Mail and package handling

3. Phone call management

4. Certificate issuance

5. Attendance tracking

6. Facility booking management

7. School calendar maintenance

8. Photocopying and printing

9. Transport arrangements

10. Office administration tasks

11. Emergency response (calling ambulance services)

12. Other duties as assigned by Admin Manager or supervisors

Qualifications:

• GCE 'N' Level Certificate or equivalent and above (education certification may be offset with relevant work experience)

• Good interpersonal, communication, analytical and negotiation skills

• Ability to multitask, work both independently and as a team

• Candidates must have at least 1 years of relevant working experience

• Outbound Call Agent (Call Centre) x 3
• Basic Salary: $ 2000 - $ 2800
  Working Hours: Monday - Friday (9am - 6pm)
  Location: Bukit Merah Central (Nearest MRT is Redhill)

Responsibilities:

1. Handling inbound calls on payment related to hospital bills
2. Making outbound calls to follow up on payment related to hospital bills [ Daily Call Around 120 ]
3. Receivables management
4. General customer service duties
5. Handle patient enquiries, provide billing information to patients
6. Sending statement of accounts

Requirements:

1. Relevant experiences
2. Proficient in Microsoft Office applications (MS Word & Excel)
3. Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Location: Yishun

Working Hrs: 42.5hrs/weekly

Responsibilities:

1. Front desk customer service for Primary School and MOE Kindergarten

2. Answer phone calls, attend to visitors, and respond to enquiries

3. Maintain customer information and communicate with teachers

4. Handle student needs, including first aid and lost & found items

5. Assist with receiving goods and mail

6. Assist with distributing brochures and information to teachers and students

7. Manage inventory of spare uniforms and first aid items

8. Update attendance system and organisational chart

9. Perform other duties as assigned by school leaders and administrative staff

Qualifications:

1.Minimum 3 GCE “N” Level Passes including English and Mother Tongue language.

2.Must be proficient in computer applications such as MS Word, MS Excel.

3.Possess customer service oriented disposition with good interpersonal and communication skills.

4. Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.

5.Able to relate well with young children.

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Patient Support:

• Respond to calls and assist patients with appointment scheduling, rescheduling, and cancellations.
• Provide accurate information about clinic services, operating hours, and locations.
• Address patient inquiries or redirect them to the appropriate departments as needed
• Other Adhoc duties from direct supervisors

Working Hours: 5.25 Days (Alt Saturdays), Office Hours

Rate: $10/h

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

As a Receptionist cum Admin Assistant , you will perform frontline reception duties and assist the school with administrative matters.

The duties will include as follows:

Reception

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information
• Maintain customer related information when required, eg phone log. 
• Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents. 
• Handle daily varied demands and queries from parents/ students/ vendors/ staff etc. 
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals.
• To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases 
• Handle/ support situation when student(s) vomited and soiled their clothes. 
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
• Assist in receiving of goods and incoming mails. 
• Maintain tidiness of the reception area at all times.
  

General Administration

• Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students. 
• Assist in the dissemination of information: school circulars, parents’ messages.
• Inventory management of spare uniforms and first aid items. 
• Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves. 
• Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking. 
• Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM

Qualification:

• Minimum 3 GCE “N” Level Passes including English and Mother Tongue language. Skills: 
• Must be proficient in computer applications such as MS Word, MS Excel.
• Possess customer service oriented disposition with good interpersonal and communication skills.

Experience: 

• Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution. 
• Able to relate well with young children.
  

Working Hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 0.5 hr lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 1 hr lunch break
• Off days on Saturdays and Sundays

Kumon Centre at Bukit Merah Central Hiring: Assistant Teacher

We are looking for an assistant teacher to join our team, supporting Mathematics, English, and Chinese Language programmes.

Job Scope:

1. Mark worksheets using answer books provided.
2. Pack and organize worksheets.
3. Prepare the center for lessons.

Requirements:

1. Enjoy working with children.
2. Able to commit for at least 3 months.
3. Available to work on:
   Monday, Tuesday, and Thursday: 5 to 7pm

Application Details:
Interested applicants, please email your resume to Teacher Anna at [email protected], including the following details:

• Name
• Age
• Highest educational qualification
• Current status (e.g., student, housewife, working adult, etc.)
• Place of residence
• Period of availability for the job

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

▶️ Basic up to $2400
▶️ Monday - Thursday (7:00am - 4:00pm), Lunch Break (30 minutes)
▶️ Friday (7:00am - 3:30pm), Lunch Break (1 hour)

• Well Established Company
• Salary $2500 - $3000 + Commission + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Various Location
• Working hours: Normal Working Hours

Job Responsibilities:

• Demonstrate and promote assigned products to walk-in customers
• Attend to customers’ enquiries on products and provide professional advice on their purchase
• Maintain good rapport with customers
• Distribute product samples, brochures, flyers etc.
• Setting up product displays and promotional booths
• Maintain and replenish all point of purchase materials
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum GCE ‘O’ level with at least 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Basic Up to $3500 (depends on experience)
• Mon – Fri / 8.15am to 5pm
• Office at Redhill
• Benefits: AWS, Bonus, overseas allowance, 14 days AL

Job responsibilities:

• Commissioning, Testing, Troubleshooting of glass-processing machineries on client sites (local & overseas)
• Interact with clients to provide training, gather feedback & complaints
• Feedback to engineering teams for new product designing/ refining existing machineries

Requirements:

• Min. 2 years of relevant experience
• Min. Diploma in Mechanical/ Electrical/ Mechatronics Engineering
• Willing to travel overseas frequently (monthly, to APAC region)

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee | R22105757

Job Description:

• Main responsibilities are to deliver home based personal care for referred elderly patients in a professional and appropriate manner.
• Our service scope includes assist client with personal hygiene (eg showering, toileting, feeding, etc) activities of daily living (ADL), instrumental activities of daily living (iADLs), mind stimulating activities, elder sitting, respite care and simple maintenance exercises.
• Passion to work with the elderly, willingness to learn, and an open attitude to eldercare.
• While our service is island-wide, you will eventually be able to focus geographically on the area that is most convenient to you and work to flexi-timings.
• Dutifully record visits and follow all procedures set by supervisor.
• Adhere to Code of Conduct at all times.
• Report and update client’s condition to supervisor timely.
• Attend comprehensive in-house training on basic and advanced caregiving skills provided by company.
• Need to be able to use a smart phone for communication and navigation.
• Ideal for those who are either looking for a mid-career switch or are seeking a profession in eldercare.

Pre-requisites:

• Minimum GCE ‘N’ level.
• A relevant WSQ Certificate in Healthcare Support/Therapy services will be advantageous.
• At least 1 year of relevant experience will be advantageous
• A good team player with a pleasant disposition, able-bodied and healthy.

Benefits:

• Group Medical insurance benefits, including dental, provided to local care staff upon confirmation.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 10 days annual leave.

Company's Profile
Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.

Responsibilities

• Oversee shipments, bookings, and required documentation with forwarders.
• Inform stakeholders upon finalizing shipping documents.
• Handle shipments, including crating, forklift arrangements, and fumigation.
• Prepare and validate shipping documents (e.g., invoices, packing lists, certificates).
• Package and ship spare parts as requested.

Requirements

• 2 years experience in shipping.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective IT support services, ensuring optimal performance, service quality, and resolution of IT-related issues across multiple locations within your region

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and motivate a team of service desk professionals across multiple regional sites.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to ensure staff development and high performance.
• Foster a collaborative and positive team culture focused on continuous improvement, customer service excellence, and problem-solving

Service Desk Operations:

• Oversee daily service desk operations to ensure timely and effective resolution of all IT incidents, service requests, and escalations.
• Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and enforce standard operating procedures (SOPs) for efficient service desk operations.

Incident & Problem Management:

• Coordinate incident management to ensure that issues are identified, resolved, and documented in a timely manner.
• Perform root cause analysis for recurring incidents and work with other IT teams to implement permanent fixes.
• Ensure issues are escalated appropriately and follow-up actions are taken for critical incidents.

Process Improvement & Efficiency:

• Identify areas for improvement in service desk processes, tools, and workflows.
• Drive continuous improvement initiatives to enhance the quality and efficiency of service desk support.
• Collaborate with other IT departments and stakeholders to implement process improvements and optimize service delivery.

Customer Satisfaction & Reporting:

• Monitor and manage customer satisfaction levels by gathering feedback, tracking performance metrics, and implementing corrective actions when necessary.
• Produce and present regular reports on service desk performance, including metrics, trends, and root causes of major incidents.
• Act as a point of escalation for high-priority or complex issues, ensuring they are resolved in a timely manner.

Collaboration & Stakeholder Engagement:

• Work closely with IT teams, business units, and external vendors to ensure alignment and a seamless user experience.
• Liaise with business leaders to understand IT service needs, providing recommendations and support as necessary.
• Ensure the regional service desk is aligned with overall corporate IT strategies and initiatives.

An ideal candidate would possess:

• More than 5 years of experience in IT Helpdesk/Service Desk, with at least 2 years in a managerial or supervisory capacity.
• Experience managing a regional or multi-site IT support team is preferred.
• Strong understanding of ITIL (Information Technology Infrastructure Library) best practices and frameworks.
• Experience in BMC and ServiceNow would be a plus
• Experience in PowerBI for data reporting and analysis would be a plus.
• Excellent leadership, coaching, and team management skills.
• Strong problem-solving and decision-making abilities, with a focus on operational efficiency.
• Exceptional written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Strong customer service orientation and interpersonal skills.

Other benefits that you would expect in the environment:

• Hybrid work arrangement
• Good benefits and insurance coverage
• Great working environment with local and regional team to work with
• Multinational company structure with autonomy and room to grow

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

Service Delivery Managers (cybersecurity) often have the following duties and responsibilities:

• Manage the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements
• Identify and rectify service delivery issues, including conducting root cause analysis
• Develop and implement service improvement plans
• Manage client relationships and handle clients’ expectations
• Coordinate and manage project teams and service providers
• Prepare and present regular and accurate reports to stakeholders
• Ensure that the delivery team is adequately trained and resourced
• Implement service delivery standards and monitor compliance
• Work closely with sales and marketing teams to drive service sales and profitability
• Keep track of emerging trends in service delivery and implement best practices
• Ensure compliance with health and safety regulations

Job Scope:

1. Formulate best route-to-market strategies in various Asia countries as the first scope but not limited.

2. Develop mid-term customer development function structure for effectively expanding business opportunity from group wide perspective and propose implementation plan to Japan Headquarter.

3. Build firm and strong relationship with Japan Headquarter, Asia countries sales/customer development functions so to implement effective plan for regional customer development.

4. Support the project owner and project leader in developing mid-term goals from customer development perspectives and ensuring effective communication and alignment with Japan headquarter.

5. Nurture effective relationships with various customers across various countries to gain deep insights into rapidly changing market needs and future trends, and incorporate these insights into mid- and short-term business and customer development plans.

Requirement:

1. Minimum 15 years’ experience in FMCG industry sales/customer development function

2. Master’s/Bachelor’s degree or equivalent academic background

3. Strong professional experience in key account management, business development and trade marketing.

4. Proficiency in spoken and written Japanese is preferred to facilitate effective communication and collaboration to Japan Headquarter as well as cross-functional team.

5. Good interpersonal skills and experience to work in multi countries.

Our client is actively searching for a Manager, Centre for Healthcare Innovation to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

Reporting to the Director, the Manager / Assistant Manager will build synergy as one CHI team - collaborate closely with and leverage the collective expertise, capabilities, and resources of complementary units within CAPE, CANS and CHA and the network of CHI’s industry partners. He/she must be able to lead and build synergy as a CHI team member – be a positive, proactive and responsible team player and collaborate closely with teams within NHG, CHI and the collaborating centres.

• To co-lead the development and execution of an innovation roadmap / framework with the Directors of CHA, CAPE and CANS in the area of workforce transformation. To synthesise new and existing knowledge management platforms and tools and develop practical solutions for delivery of better care models. This includes prioritisation of workplans, mapping professional and community resources and building the right environment for the three collaborating centres to drive innovation adoption and knowledge translation across different spectrum of the health and social ecosystem.
• To promote a culture of innovation by creating thought leadership opportunities and focused partnerships by leveraging the expertise, resources and networks of CHI’s offices, centres and academies, and NHG Population Health Campus’ strategic partner networks. Map professional and community assets to deepen the relationship and networks to facilitate and support meaningful knowledge exchange. Participate in collective leadership discussions by engaging senior management and partners in driving change at the care, population health systems and ecosystem levels.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems. To support and drive meaningful initiatives with a direct impact on patient care and population health such as improvements in health literacy and behavioural health outcomes.
• To lead the development and curation of community enabling and patient education programmes, training curriculum and learning and assessment tools to meet the needs and to build capabilities of volunteers, caregivers, residents and healthcare professionals (allied health professionals, pharmacists and nurses). This includes curriculum development, programme evaluation, continuous up-skilling of volunteer carers with the necessary knowledge and tools to equip them for leadership positions in co-creation of programmes, and integration of carers in NHG’s caring communities’ network.
• To provide a conducive environment where healthcare professionals (allied health professionals, pharmacists and nurses) and social care professionals can co-learn and co-design new healthcare innovations with the users of the healthcare system i.e. patients, advocates, volunteers and caregivers. This highlights the importance of integrating patient voices as part of the innovation cycle. It is a platform for advancing an organisational culture of delivering human-centred care and is purposefully organised and executed to engage formal workforce, informal community champions / leaders and users of the healthcare system with diverse experiences and perspectives in the change effort.
• To leverage professional expertise of the allied health professionals, pharmacists and nurses and adopt appropriate research tools and health behavioural research methodologies are used to measure the impact of professional and non-professional interventions on patients’ health behavioural outcomes. Build and sustain partnerships with relevant research institutes, academia, community partners, social service agencies and healthcare teams to widen the research impact.
• To lead the secretariat team for the quarterly Coordinating Centre Meetings (CCMs) and provide timely progress reports to ED of CHI and keep track of the workplans, timelines and major project milestones.
• To identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of NHG, CHI and CHA.
• To lead and implement large scale community and professional networking events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems. To support and drive meaningful initiatives with a direct impact on patient care and population health.

The ideal candidate will need to have the following qualities and experience:

• Degree in business, communications, social sciences, behavioral science, psychology, social anthropology or a related field will be an advantage
• At least 5 or more years of experience in a managerial role in the healthcare, social care and/or the government sector.
• Candidate must have experience in leading teams and operating in a matrix reporting environment.
• A critical and strategic thinker with the ability to lead and influence behaviours to get work done with measurable outcomes
• Able to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision
• Strong organisational and project management skills, with a keen eye for details
• Excellent written and verbal communication skills
• An agile team player with excellent people skills with a positive, upbeat and enthusiastic attitude
• Highly resourceful in problem solving and resilient in overcoming challenges independently
• Experience in large-scale event management
• Strong work ethics with superior professionalism, leadership skills and ability to make sound judgment
  
  All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

• Monday to Friday: 9:00am~6:00pm
• Saturday/PH: 9:00am to 3:00pm (Once a month) (Additional allowance will be paid)
• 1 month fix Bonus
• Experience in order processing and handling of customer’s sales order
• Good Excel skills
• Immediate candidate preferred

Job Scope:

• Prepare and send quotations, and process customer purchase orders.
• Provide top-notch support via phone, email, and chat for customer inquiries and issues.
• Handle claims for shipment delays, defective items, and pricing errors.
• Correct part number errors and coordinate with suppliers for lead time adjustments.
• Communicate with stakeholders about customer orders.
• Promote and assist customers with ordering through our e-commerce store.

Requirements:

• Experience in order processing and handling of customer’s enquiries
• Exeperince handling large volume of sales order
• Good Excel skills

Email- [email protected]

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495

Job Responsibilites

• Front line patient services by performing the functions of registration, cashiering, handling enquiries, financial counseling, in-flight bill follow up and posting of charges
• Chair side assistance if required
• Ensure that patient enquiries are attended to
• Manage appointment scheduling
• Assist in the retrieval of records and return patient records
• Arrange for follow-ups with patients or doctors when necessary
• Other ad hoc duties

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to: [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Work in a dynamic and international environment

Job Description

• Manage a team of technicians and contribute to the overall success of after-sales department
• Manage and coordinate the daily operations of the workshop, including scheduling, resource allocation, and quality control.
  • Oversee the maintenance and repair of vehicles
  • Monitor workshop performance and identify areas for improvement
  • Other duties assigned

Job Requirement

• Minimum GCE "N" Level or equivalent with 1 year of experience in managing an automotive workshop
• Strong leadership and management skills
• Excellent organizational and time management skills
• Ability to diagnose and troubleshoot vehicle problems
• Strong customer service orientation
• Proficiency in using diagnostic tools and software

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Summary

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Is strong in public relations and client experience or in areas of support and counselling.
• Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Is mature in disposition, to be able to cope with changes and demanding situation.
• Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.

Work Location

• St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Bukit Timah (269748)
Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.