Total 3,925 assistant manager job vacancies in Customer Service category in Singapore

Job Overview

The Senior Manager, Customer Support manages a team of Customer Support Specialists, Technical Support Specialists and Associate Managers, Customer Support. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy and set regional Customer Support strategy. Ultimately, the Manager, Customer Support is responsible for managing an effective Customer Support team with an emphasis on professional development.

Team Overview

Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform.

Outline of Duties and Responsibilities

· Manage and lead a team of Customer Support Specialists, Associate Managers and Team Leads to achieve SLA and meet quality standards for all client work

· Ensure all new team members are successfully onboarded working with the Team Lead and Associate Manager to manage an effective process; facilitate trainings as needed

· Provide coaching and career development for team members

· Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development

· Audit customer chat, email and phone interactions monthly for quality and process adherence

· Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly

· Set team schedule in concert with other global offices to ensure overlapping business hour coverage

· Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations

· Collaborate with the Director, Customer Support to develop the overall support strategy within the Customer Success organization

· Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues

· Participate in Customer Support promotion and hiring process. Serve as the final decision on new hires for the team

· Leverage a suite of tools including Salesforce and Talkdesk to monitor workflow, SLA and team performance

· Cross collaborate with other departments from Product to Research to provide actionable feedback and help innovate our internal processes

· Continually evaluate the opportunity for process improvements and implement best practices

· Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases

· Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives

· Support the vision and values of the company through role modeling and encouraging desired behaviors

· Participate in various company initiatives and projects as requested

· Support the vision and values of the company through role modeling and encouraging desired behaviors.

· Participate in various company initiatives and projects as requested.

Experience, Skills and Qualifications

· Bachelor’s degree or equivalent experience required.

· 5+ years previous experience in customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment

· Demonstrated success with workflow optimization in a real time, fast paced environment

· Proficient with Salesforce or similar CRM preferred

· Proficient with MS Excel including pivot tables and advanced formulas

· Have knowledge of SQL, ability to modify basic queries

· Have excellent verbal and written communication skills with a keen eye for detail

· A client first attitude and love to engage with customers

· Interested in financial markets or services, particularly private equity and venture capital

· Ability to operate with a strong sense of urgency and deliver results

· Have terrific prioritization skills to high call volume in parallel with project work

· Comfortable to engage with a diverse array of customers

· Team player with the desire to try new ideas in order to achieve greater levels of success

· Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.

Working Conditions

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm and Professional services Industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g4h7aas3 (EA: 94C3609/ R1219669)

Responsibilites:

• Ensure that our customer service revolves around putting customers first, maintaining their satisfaction, and building strong connections with both customers and colleagues.
• Uphold and enforce the standards and procedures we've set for customer service, ensuring that every interaction reflects our commitment to excellence.
• Provide comprehensive support to customers in the department store, covering various services such as processing tax refunds, assisting with smart card applications, making public announcements, and managing lost items.
• Quickly and effectively resolve any issues or concerns raised by customers, with the primary goal always being to ensure their happiness and contentment.
• Respond promptly to customer enquiries, follow up diligently on any necessary actions, and handle feedback and complaints efficiently to ensure swift resolutions.
• Listen attentively to customer feedback and suggestions, analysing them to identify areas where we can enhance our service standards and continually improve the overall customer experience.

Requirements:

• Minimum GCE O Level
• At least 1 year of customer service experience for Junior role
• Good communication and interpersonal skills
• 5 days work week with 2 rotating off days
• Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

• Responsible for answering and managing calls and general enquiries from members of public with high service quality and operational standards.
• Other duties include administrative tasks.

Requirements

• Min N / O level
• Good interpersonal skills
• Able to start work within short notice

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Asst

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

What the role is

We are looking for an enthusiastic and self-motivated individual to join the Centre for Wildlife Rehabilitation team under the Wildlife Management Division. With a focus on wildlife management and rehabilitation, the job will range from caring and treatment of wildlife, wildlife management operations and responding to ad-hoc emergency cases.

What you will be working on

• Carry out veterinary examination, triage, surgical procedures, restraint, medication and health records of animals.
• Carry out pre-, peri- and post-operative care of patients including upkeep of clinic, surgical preparation, anaesthesia monitoring, movement of animals and recovery.
• Supervise the daily care and well-being of animals, including feeding, husbandry of animals.
• Assist with centre operations, including maintaining veterinary and clinical records, management of data and inventory, procurement of centre and clinic supplies, using computer systems where necessary.
• Review and implement operational processes related to animal health and welfare, centre management and biosecurity, data and inventory management.
• Assist with training of staff on animal care.

What we are looking for

• Veterinary degree from veterinary schools fully accredited by the American Veterinary Medical Association, the Royal College of Veterinary Surgeons or the Australasian Veterinary Boards Council, or Veterinary degree from other universities
• At least 1 year of relevant experience working in a veterinary clinic or research institute or other wildlife related facilities is preferred
• Relevant experience in wildlife veterinary care in Singapore or overseas will be advantageous
• Competent in handling, treatment and care of wildlife, including but not limited to small mammals, birds and reptiles.
• Independent and able to work effectively with others in a team environment
• Willing to work after office hours, on weekends and during public holidays when required
• Possess good writing, interpersonal and communication skills
• An organised, creative and resourceful team player who is able to work independently

Office Location

Animal And Plant Health Centre

6 Perahu Road, Singapore 718827

Only shortlisted candidates will be notified.

Title: Servce Ops Manger - Technical Lead

JD:

• 6 years of working experience in Cloud-based services, IT operations and vendor management.
• Experience in running incident, problem and change management processes
• Implementing processes as per ITIL framework. – incident, problem and change management, service transition.
• Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS
• Experience with cloud-based services (e.g. AWS including including Redshift, EMR, QuickSight, Lambda, Glue, etc) and project management tools (e.g. Atlassian, JIRA) are an added advantage
• Infrastructure as Code (IaC): Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) for managing AWS resources

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Service Delivery Manager – In this role, you need to ensure precise and efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the project teams and budgets and resolving challenges. Also, they are responsible for consistent, effective and cost-worthy delivery.

You Will:

• Manage a team of IT engineering resources to deliver smooth IT operations to meet client’s service level expectations.
• Perform client stakeholder management such as handle monthly reporting requirements, manage escalation as part of the incident process and act as single point of contact for the client.
• Perform continuous service improvement, maintain up-to-date standard operating procedures.
• Foster good relationship with client stakeholders to understand their technical strategy and roadmap and change requirements.
• Manage change enhancement projects, additional deployment requirement requested by the client.
• Lead the team to perform technical design, size the effort of the projects, create plan for change implementation and provide support to develop the business case for charging back to the client.
• Perform vendor management and IT procurement as needed.
• Responsible for the day-to-day resource plan, appraise, and coach the IT engineers as the line manager.
• Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
• Led and delivered multiple small to medium sized development and enhancement of projects
• Perform project estimation, planning, monitoring and control for different stages of the project
• Handled end to end service management, process development and project evaluation in line with business case.
• Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

You Bring:

• Bachelor’s degree in information technology/Information Systems/Computer Science, or relevant work experiences
• Minimum 8 years of IT operations management experiences and at least two years in Public Sector environment
• Strong experience in managing change deployment and day-to-day operations in Data Center Operations, Wired/Wireless network, Firewalls, and Server domains.
• Experience working in Singapore public sector whole of government environment.
• ITIL Foundation certification is preferred.
• Experience in Azure and AWS cloud implementation will have advantage.
• Effective interpersonal skills, both written in English and good presentation skills.
• Good people management, analytical and problem-solving skills.
• Positive attitude, fast-learning, energetic, able to perform in fast paced environment.
• Able to work independently as well as in a team

Paradise Group is Hiring! Join Our Passionate Service Team (Full-Time)

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service?

Paradise Group, a leading Singaporean restaurant group with a diverse portfolio of culinary concepts, is looking for enthusiastic and guest-oriented Service Assistants to join our growing team!

What you'll do:

• Welcome and seat guests with a warm smile.
• Take orders accurately and efficiently.
• Ensure a clean and comfortable dining experience for our guests.
• Assist with maintaining a positive and inviting restaurant atmosphere.
• Collaborate effectively with colleagues to deliver seamless service.

What we're looking for:

• A positive and outgoing personality with a genuine passion for hospitality.
• Excellent communication and interpersonal skills.
• The ability to work effectively in a fast-paced environment.
• A strong team player with a willingness to learn and grow.
• Ability to stand for long periods and walk throughout the restaurant.

What we offer:

• Competitive salary (up to S$2600 per month).
• Five-day work week with potential for rotating weekends off.
• Staff meals provided.
• Opportunities for growth and development within a dynamic company.

Ready to join our team?

WhatsApp us at 9622 9221 today!

We look forward to hearing from you!

Paradise Group

# hospitality # service # teamwork # career # growth

Mon - Fri Office Hours Only

JD:

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities
• Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Porter clients to and from Rehabilitation sessions.
• Conduct group programmes and activities for the clients under the supervision of the therapists.
• Participate in in-service training programmes designed and catered for upgrading of the staff.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time

Requirement :

• Able to commit for 5 days
• MIn 3 months and above HCA experience

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Reporting to the Community Eye team lead, an Assistant Coordinator is an ancillary staff who is responsible to work in collaboration with Optometrists and Coordinators to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.

Requirements:

• Min Diploma in any Healthcare Relevant Discipline
• Any Prior experience will be advantageous.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Executive Assistant

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd E

A License No. 99C4599

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Looking for candidates who can work on Saturdays/Sundays and/or weekday mornings on a long-term basis.

We are a Medical Clinic in Yishun where you need to take a shuttle bus from Yishun Interchange. Patients’ satisfaction is of upmost importance to us hence we hope to find like-minded people to join us :)

Do apply for this position if you have what we are looking for!

• Register patients for consultation

• Prepare and dispense medications

• Collect payment, advise on various modes of payment

• Handle phone/walk-in queries

• Arrange appointments for patients

• Top up/pack/order medications and supplies

• Submit medical claims to government agencies (e.g. CHAS/PG, HSG, Medisave)

• Assist doctors in simple clinic procedures (e.g. Chaperone, setting up of clinic equipment, perform urine test, taking height/weight/temperature/blood pressure, vision test, prepare lab tubes/forms)

• Maintain general cleanliness of the clinic

• Maintain filing system

• Any other duties assigned by the Clinic Manger and/or the Doctor

Requirements:

• Able to work shifts (including weekday nights, Saturday/Sunday mornings) and to cover colleagues’ absence at short notice

• Min GCE “O”/ “A” levels or diploma holders

• No experience needed as training will be provided

• Good in using computer and Internet

• Good interpersonal and customer service skills

• Humble, hardworking and responsible

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities

• Provide technical and engineering support for medical aesthetic equipment which includes on-site maintenance servicing.
• Provide after-sales maintenance service to customers, perform calibration of electronic components and execute laser alignment procedures.
• Manage routine repair work and provide troubleshooting and installation setup.
• Manage spare part inventory and warranty spare part returns
• Plan routine servicing schedule and assist in equipment setup for demo and new setup.
• Arrange for equipment maintenance service contract and administrative documentation.
• Ensure proper documentation, notification, tracking and follow upon all technical matters.
• Prepare and maintain technical service reports.
• Communicate with the manufacturers on complaints and problems.
• Attend to break down repair at short notice.
• Assist delivery work as assigned.
• Provide technical support function at demonstrations and exhibitions.

Requirements

• Diploma / Bachelor Degree in Electrical / Electronic / Mechanical Engineering or equivalent.
• Must have Singapore Class 3 Driving Licence.
• Possess relevant experience in maintenance servicing and troubleshooting skill knowledge in laser system and medical aesthetic equipment.
• Good team player who is able to complete the assigned jobs within given time frame and possesses great desire to learn and grow with the company.
• Able to work independently, is hardworking and possesses good interpersonal skills.
• Able to write and communicate well in English.

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Requirement

• Diploma/Bachelor's Degree in Computer Science, Information systems, or related field.
• 5 years+ experience of supervising a busy, well-structured and mature IT Service Desk.
• Experience in Incident, Request, Major Incident and Problem Management gained in an ITIL-based organization. Relevant ITIL qualifications.
• Domain Industry in law firm or similar professional services environment
• Experience of working with / optimizing an ITSM tool (Top Desk or similar).
• Good technical knowledge of Windows 10 Professional, Microsoft 365, Microsoft Active Directory, Exchange and SCCM.
• Technical knowledge of supporting video conferencing systems, supporting telephone systems – Avaya or similar.
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo Laptops, HP Laser printers and Canon multifunction devices.
• Experience with a Document Management System – iManage or similar, Legal industry applications – iManage, BigHand, 3E, Workshare, InterAction, Template Management systems.

Responsibilities

• Day to day accountability for the APAC IT Service Desk function and ensuring good service of IT services.
• Maintain staff schedules to ensure IT Support continuity is aligned with the Firm's follow- the-sun support model.
• Monitor, audit, report and analyse the health of the IT Service Desk function using ticket- related performance KPIs. Provide regular and ad hoc status updates to line management.
• Act as the first point of escalation for performance issues within the team and customer related issues. Informing line management of any escalating issues in order that they may be resolved within reasonable time scales.
• Deliver end-to-end support in accordance with IT service management procedures.
• Act as the communications lead following an agreed major incident procedure, and to be responsible for service-related communications.
• Identify improvement opportunities and work with line management to implement programs that enhance IT Service Desk operations, customer satisfaction with IT and overall usage of the firm's technology products and services.
• Monitor queues, calls and interactions of the IT Service Desk staff including the ticketing system, documentation and escalations to ensure that all interactions and escalations meet established criteria and are documented appropriately.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Job Scope:

· Liaise with customer/oversea agent

· able to handle import/export declaration

· booking with carrier

· arrange trucking/transport,

· maintain good customer relationship

Requirements:

• Min o" level with customer service experience, shipping experience preferred
• Must have experience in handling import and export
• Must know MS word / MS office

5 days work week

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Customer Service Assistant
• Working Location: Ang Mo Kio
• Working Hours: 5 days (Mon – Fri, 8:30 am – 5:30 pm)
• Salary Package: Basic + OT
• Duration: Permanent Role

Key Responsibilities

• Receive Request for quote (RFQ) from customer.
• Prepare quotes for products based on customers' requirements.
• Prepare and generate invoices accurately and in a timely manner.
• Attend to customers' enquiries and complaints.
• Liaise with the production planner on delivery schedules.
• Work closely with sales, finance, and purchasing departments to ensure seamless communication and coordination in the invoicing, quoting and production planning process.
• Ad hoc task as assigned by superior.

APPLY NOW!!!

• Preferably with 1 year of working experience in a related field.
• Proficient with Microsoft Office.
• Good interpersonal and communication skills.
• Able to work under pressure and willing to learn.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66050 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Job Description:

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.