Total 3,878 chemical engineer job vacancies in Customer Service category in Singapore

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Remuneration package: Up to SGD$5,700 Basic + AWS + Variable Bonus
• Location: Simei
• Healthcare industry

Description

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operations, including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management, including tech refresh, preventive maintenance (e.g., laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products, including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements

• Recognized Diploma or Degree in Information Technology or equivalent
• Experience Minimum 3 years of experience in providing IT support to end-user community
• Has a passion or keen interest in Healthcare or Community Services
• Strong in tracking on-hand tasks and seeing through to completion
• Experienced in troubleshooting IT issues at L1/L2 support
• A great team player and able to work well with other team members
• Able to communicate well and maintain documentation

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R23114519

Posting Personnel: Lin Pei Yu

Job Title: Field Service Engineer (ID6030)

Location: Kaki Bukit

Working Hours: Mon to Fri 8:30am-5pm

Salary: $2600 - $3000

Job Description

• To attend weekly meeting and presentation

• To write technical report

• To handle specific jigs during service jobs

• Assist senior colleagues to perform higher-level job like robot teaching & sub-units

• To perform 24x7 standby duties based on roster

• To perform ad-hoc shift work when needed when required.

• To perform ad-hoc delivery work

Requirement:

• Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience

• Cleanroom working experience preferable but not a must

• Machine setup/installation/modification/servicing/trouble shooting/repair

• Willing to travel occasionally

• Able to work irregular hours when required

• Demonstrate ability to work effectively with team members and customers

• Excellent troubleshooting and repair skills

• Require good communication skills, documentation and customer service skills

• Fresh graduates are welcome

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibility:

• Performed on site Wafer Fab Cleanroom machine installation, repairing, servicing and maintenance
• Ensure all jobs are properly coordinated and completed within allocated time frame
• To perform all works in accordance with the specified standards and qualities
• Responsible for providing timely, professional and accurate information to customer’s technical service enquires at all times
• To liaise with principal on unresolved technical problems, and ensure proper record are maintained
• Data collection and compilation on site
• Perform stand-by duty, able to work OT and shift

Requirements:

• Degree/Diploma in Electrical/Mechanical/Mechatronic Engineering.
• Preferably candidates with mechanical engineering background.
• Possess good interpersonal skills and great communication skills
• Good and positive working behavior
• The prospective applicant will be required to work in North side.

Office location: East (Near Expo MRT)

5 days’ work (9am to 5.30pm)

Salary range: $4,000 - $5,000 (with AWS & Variable Bonus)

Leave, medical and dental benefits, insurance provided

Transportation allowance for those possess own transportation

Responsibilities:

• Generate service and spare parts quotations in response to customer inquiries.
• Carry out service tasks, including in-house repairs and on-site commissioning for a variety of gas and water quality analyzers.
• Diagnose issues with analyzers and provide customers with solutions.
• Collaborate with customers to address any service-related concerns and offer technical problem-solving solutions.
• Assist the project team in performing Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects.
• Identify potential opportunities to secure new preventive and maintenance contracts.
• Provide product training to end users and distributors.

Requirements:

• Degree in Engineering, with a preference for Mechanical, Environmental, Science, Electronics/Electrical Engineering, or an equivalent qualification.
• Relevant work experience in analytical instruments or a related field.
• Knowledge of gas analyzers, Continuous Emissions Monitoring Systems (CEMS), and water quality analyzers is a plus.
• Customer-focused with a positive attitude.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Responsibilities:

· Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.

• Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.

• Serves as company liaison with customer on administrative and technical matters for assigned projects.

• Coordinate logistics arrangements and with customer on equipment related matters.

• Responds to customers’ complaints, provides time to solutions to resolve customers’ issues.

• Monitors the performance of the product, provide regular update report and feedback on customer’s service requests.

• Reports common complaints of customers to management to address the situation for future reference.

Requirements:

· Degree/Diploma in Electrical/ Electronic Engineering or its equivalent

· At least 2 years of relevant experience with semiconductor equipment knowledge

· Strong communication and good interpersonal skills

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision

· Work in cleanroom environment

· Require to work or be on standby during after office hours/weekend/public holiday

To apply, please visit to www.gmprecruit.com and search for Job Code: 19186

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Mission

Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers.

Job Description

1. Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary

2. Problem handovers and routing

Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up

3. Repairs

Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs

4. Procedures

Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results

5. Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

6. Installation

Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test

Education & Experience

- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics

- At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)

- Strong troubleshooting and analytical skills

- Good communication and interpersonal skills to work in a team and interact with customers

Other Information

- Able to do standby duty

- Able to travel overseas on short notice

A well-established marine company located in Tuas is seeking JDE Support Engineer on permanent position. Applicant must have experience with JDE Software and well-versed with it's functions.

Benefits

• Monthly Salary
• Variable Bonus
• Insurance covered for: Group H&S, Group Term Life, Group PA and Workmen Compensation Insurance
• Other leaves as per MOM regulations
• 8 am to 5:30 pm Mon to Fri
• Shuttle Bus at designated MRT stations

More openings at www.gasoil.com.sg

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Description

• Industry/ Organization Type: IT Solution Provider
• Position Title: IT Desktop Support Engineer
• Working Location: Ubi
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Management of asset services, including hardware and desk-side support services.
• Coordination and management of 3rd party vendor support services.
• Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
• Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
• Receipt and support of goods from third-party hardware suppliers.
• Performance of regular checks on assets and reporting on data quality.
• Management of PC disposal with third parties to minimize financial risks.
• Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
• Maintenance of an end-user support knowledgebase.
• Provision of on-site support to maintain a close relationship with end-users.
• Management of various IT devices used in the client environment.
• Coordination with 3rd party suppliers, including escorting them during services.
• Reporting any service non-compliance and issues to client IT.
• Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
• Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
• Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

APPLY NOW!!!

• Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
• Proficient in Microsoft software applications
• Strong understanding of user desktop administration

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65860 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

The Academic Computing and Information Services (ACIS) division of NIE oversees and supports the information communication technologies (ICT) needs of NIE. We invite applications for the position of ICT Support Engineer in the ACIS division. This is a 3-year contract position. Join us for an exciting career as we work towards transforming the education landscape in Singapore.

The ICT Support Engineer reports to the Unit Head, IT Service Delivery of the Service Management Department. His/her primary responsibility is to provide ICT support to NIE stakeholders, identify root causes, offer appropriate solutions, and escalate to suppliers if necessary. He/she will mainly focus on establishing the essential technical know-how, ensuring prompt resolution to equipment and service failure, and working closely with the service desk, engineers, end users and project managers to ensure proper operation and good end-user experience.

Job Responsibilities:

• Handle customers’ requests that include IT/AV-related issues/complaints and attend to their requests in a timely, pleasant, and professional manner.
• Provide technical support for IT/AV-related incidents via various customer touchpoints by performing technical analysis and carrying out both preventive and corrective maintenance.
• Provide IT/AV support for events, lessons, meetings, and video conferences, which may require working beyond office hours if necessary.
• Provide corrective and preventive maintenance for IT/AV Systems in NIE Learning Spaces (i.e. collaborative classrooms, tutorial rooms, lecture theatres, teaching rooms/labs and meeting rooms).
• Track and report assigned tasks completion and meeting SLA targets.
• Document IT/AV-related problems and resolution procedures in the Knowledge Base for future reference.
• Create and maintain technical documentation related to the configuration of IT/AV equipment and components.
• Collaborate with the cybersecurity team to perform regular assessment and mitigation on the endpoint’s security and integrity level, ensuring compliance with NIE IT security guidelines and national regulations.
• Participate in IT Business Continuity and Disaster Recovery programmes.
• Assist in the evaluation and procurement of IT/AV equipment and solutions. Ensure seamless end-to-end delivery of services and solutions to customers and stakeholders.
• Maintain centralised records/database of IT/AV assets.
• Carry out onsite physical asset verification, update of assets and report the findings for audit reconciliation.
• Undertake IT/AV-related initiatives/projects that drive greater efficiency and effectiveness of the division.
• Contribute to the continual service improvement of IT/AV services and processes by participating in ideation activities or project groups.

Requirements:

• Minimally a Diploma in Information & Communication Technology or equivalent.
• Preferably with 3 years of experience in ICT support with good customer service skills.
• Good interpersonal and communication, both written and oral, skills.
• Proactive, self-motivated, resilient, and work well under pressure.
• A good team player with creativity and resourcefulness.
• Keen on discovering and assessing new technology for productivity purposes.
• Result-oriented with a strong sense of accountability for accomplishing assignments within timelines.
• Works collaboratively with peers and technical team at various levels in the organisation.
• Good knowledge and skills in computer troubleshooting, network, applications, and operating systems support such as Microsoft Windows, Microsoft Office, Macintosh Operating system and/or mobile device configuration.
• Good working knowledge of audio/video equipment.
• Proficient in problem diagnostics and resolution, with the ability to work autonomously.
• Certification in IT Information Library (ITIL) Foundation and good experience with ITIL best practices is an advantage.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00014873

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Engineer (Senior/Team Lead)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users, including conducting application training to users, troubleshooting and resolving hardware, software, connectivity, user access, and component configuration problems
• Responsible for creation of all system documentation, preparing backup procedures, and ensuring these are kept up to date
• Analyze user requirements, determine potential problem areas and propose solutions to enhance existing Accounting and inventory solutions
• Preparation of technical specifications; including flowchart for the programming team
• Design, develop, test scenarios and test cases and deploy the application

APPLY NOW!!!

• Diploma in Accounting, Information Technology or equivalent
• Min 3 years of working experience in a related field
• Experience in implementation, training & technical support of accounting or inventory software is a plus
• Essential Skills: Accounting, Citrix, Fortinet, Hyper-V, Inventory management, remote desktop, maintenance, and troubleshooting window servers

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65789 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.