Total 6 command center analyst job vacancies in Customer Service category in D12 Balestier, Serangoon, Toa Payoh

2. Minimally Nitec qualifications in IT related disciplines

3. Minimum 1 year Customer Service Experience in technical or non-technical call center environment

4. Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

6. Basic computer skills and proficiency in typing are also important.

Han Hua Mandarin Centre is Toa Payoh's leading destination for primary and secondary level students looking to rediscover the joy of learning Chinese Mandarin. We are committed to each and every of our student, with small class sizes and a supportive working environment.

We are seeking a highly driven individual, with or without experience, but what is important is to possess a passion for education, to apply for the position of Center Administrative Manager cum part time Teacher to lead and oversee the day-to-day operations of our enrichment center, and also taking on the responsibility of teaching a few classes.

As the Centre Admin, you will be responsible for the following:

• Handling of student registrations, payment information, make up classes arrangements and queries from parents
• Coordinating the printing and distribution of lesson worksheets
• Liaising with teachers on make-up lessons absentees and miscellaneous logistical matters
• Ensuring classrooms are kept clean and neat before and after each class

As a part time teacher at the centre, you will be responsible for:

• Planning and setting of curriculum and lesson materials for assigned level(s)
• Conducting of assigned classes

Working hours

• 5 day week
• Required to work on weekends and some public holidays

Off Days

• 2 weekdays per week

Welfare

• At least 3 weeks of annual leave
• Performance bonus

• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client.
• Manage post implementation support whenever required.
• Use creative and innovative solutions to solve client problems.
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes.
• Write the code that you are proud of and the code must be maintainable and testable
• Maintains security, integrity, and business continuity controls and documents.
• Ensure compliance to policies, processes and standards, both internal and clients’ organization

REQUIREMENTS

Technical Skills:

• Expertise in Cisco CVP IVR development and maintenance using Callstudio, with experience managing production systems.
• Strong proficiency in Java for developing applications, particularly for IVR and Cisco Finesse.
• Experience in designing and integrating RESTful APIs.
• Basic knowledge of Cisco Finesse Gadget customization.
• Proficiency with MS SQL and MariaDB databases, with strong skills in SQL query development and relational database modeling.
• Experience with Spring Boot (preferred) and Node.js for backend development.

Development Experience:

• 2-5 years of software development experience in Java.
• Familiarity with source code management tools and the Software Development Lifecycle.
• Experience working within Agile methodologies.

Preferred Background:

• Experience in a Contact Center environment or with System Integrators (preferred).
• Knowledge of emerging technologies and the ability to propose their adaptation in projects.

Soft Skills:

• Excellent communication skills, with the ability to present and demonstrate solutions to clients effectively.
• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team in handling support cases.
• Self-starter attitude with a willingness to adapt to new areas and deliver quickly.
• Flexibility to work extended hours and weekends as required.

We are looking for an Assistant Center Head for our new PlayFACTO school at Serangoon Central!

Roles and responsibilities

• Oversee the daily operation of the center.
• Guide, support and assist the teaching team towards the betterment of our students.
• Ensure the safety and wellbeing of our students.
• Liaise with parents and guardians regarding children’s progress, behaviour, billing, logistics, and administrative matters.
• Work with teachers to plan programme planning and develop curriculum.
• Support Center Head on enrollment targets and student registration.
• Carry out other ad-hoc duties assigned by Centre Head.

Requirements:

• Diploma in Education/Teaching/Business Management with minimum of 2 years of working experience in a student care center.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Good communication (written and spoken), interpersonal and leadership skills.
• Diligent, meticulous, organised and able to multi-task.
• Possess a passion for working with children.

We seek you understanding that only shortlisted candidates would be contacted.

We are looking for an Assistant Center Head for our new PlayFACTO school at Serangoon Central!

Roles and responsibilities (5 and a half day work week)

• Oversee the daily operation of the center.
• Guide, support and assist the teaching team towards the betterment of our students.
• Ensure the safety and wellbeing of our students.
• Liaise with parents and guardians regarding children’s progress, behaviour, billing, logistics, and administrative matters.
• Work with teachers to plan programme planning and develop curriculum.
• Support Center Head on enrollment targets and student registration.
• Carry out other ad-hoc duties assigned by Centre Head.

Requirements:

• Diploma in Education/Teaching/Business Management with minimum of 2 years of working experience in a student care center.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Good communication (written and spoken), interpersonal and leadership skills.
• Diligent, meticulous, organised and able to multi-task.
• Possess a passion for working with children.

We seek you understanding that only shortlisted candidates would be contacted.

We are looking for an Assistant Center Head for our new PlayFACTO school at Serangoon Central!

Roles and responsibilities (5 and a half day work week)

• Oversee the daily operation of the center.
• Guide, support and assist the teaching team towards the betterment of our students.
• Ensure the safety and wellbeing of our students.
• Liaise with parents and guardians regarding children’s progress, behaviour, billing, logistics, and administrative matters.
• Work with teachers to plan programme planning and develop curriculum.
• Support Center Head on enrollment targets and student registration.
• Carry out other ad-hoc duties assigned by Centre Head.

Requirements:

• Diploma in Education/Teaching/Business Management with minimum of 2 years of working experience in a student care center.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Good communication (written and spoken), interpersonal and leadership skills.
• Diligent, meticulous, organised and able to multi-task.
• Possess a passion for working with children.

We seek you understanding that only shortlisted candidates would be contacted.