Total 2,155 community manager job vacancies in Customer Service category in Singapore

1. Management of Car carrier operations, including coordination with head office regarding technical & quality issue in the car carrier business in the area of responsibility(Singapore, South Africa, Red Sea, Indian Ocean and Persian Gulf).

2. Attend & supervise car carrier cargo operation at Singapore

• Attending cargo operation for quality control and damage prevention at Singapore.
• Check stowage plan before vessel arrival.
• Coordinate with central planner on stowage arrangement / update actual loading condition to planner.
• Prepare operation manual for special cargo and share with discharging port.
• Coordinate and arrange repair work for High and Heavy cargo.

3. Control the berth and yard depending on the status of connected cargo at Singapore.

4. Management and Operation monitoring, Approval work for Asia Automobile Terminal Singapore (AATS).

5. Attend & supervise cargo stuffing operation and monitor at Singapore.

6. Damage prevention activity in South Africa, Red Sea, Indian Ocean and Persian Gulf.

• Prepare damage report when incident occur & update damage record.

7. Arrangement and collection of roll trailers & stuffing materials in Southeast Asia.

• Manage roll trailer / Bolster inventory in Southeast Asia with coordination with head office.
• Keep track of roll trailer requirement by sale department.
• Manage lashing materials inventory with other Southeast Asia agent and head office.
• Coordinate and arrange repair work of damage roll trailers.

8. Management and operation of Tugmaster allocation in Inter Asia service, Arrangement for Tugmaster maintenance.

9. Checking handling availability for connecting cargo from out side of South East Asia/ Australia area.

10. Others, including Singapore local & area of responsibility requirement as and when required by head office.

Qualifications

1. Candidate must possess Certificate of Competence (CoC) Class 1(Master) or 2(Chief Officer).
2. Must have experience on board car carrier more than 1 year (Any rank as long as he/she was working as a navigation officer)
3. Must have experience on board as Chief Officer (Any type of vessel is acceptable as long as it is Ocean Going).
4. Familiar with RORO vessel’s cargo operation.
5. Experience in stowage planning, Verification of High & Heavy cargo handling, vessel operations and management of car terminal will be an advantage.
6. Strong sense of responsibility, initiative, integrity, and professionalism.

Job Description & Requirements:

Reporting to the Centre Director on administration matters This role is a dedicated for Business development and operation role which may involve internal and external client service position, in operation area which may involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities

• Represent the Centre to build business relationships and create Business strategies to swiftly build up business volume.
• Plan Marketing strategy and activities in our business area to grow business volume, extend center's popularity to parents.
• Responsible for planning and arranging Open houses and develop partnerships with surronging primary schools
• Management of new inquires and conducting centre tours
• Colllaborate with center manager to Implement quality standard for all programmes in centre in accordance to HQ process.
• Partner with center manager to oversee the daily operation of the centre.
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements

• Diploma in Business Management with minimum of 2 years of working experience in an Education environment.
• Excellent Experience managing education Marketing and sales is preferred.
• Strong interpersonal and leadership skills.
• Exhibit a positive attitude when faced with challenges and keep a problem-solving mentality at the ready.
• Good communication and interpersonal skills
• Possess a passion for working with children and facilitating
• Meticulous, organised and able to multi-task
• Proficient in MS Office (Word, Excel and PowerPoint)
• Able to teach primary school subjects will be an advantage

Job Description

Life Community Services Society is one of the leaders in the Student Care sector, and we are looking to recruit committed individuals who have a calling from God to serve together as a team to mentor children aged 7 – 12 by providing quality after-school care support in a homely environment.

You will play an active role in identifying the needs of the children and to support their learning and holistic development through the following:

• Supervising and guiding the children with their homework
• Planning and delivering programmes, such as character development programmes
• Organising enrichment workshops that can help promote the overall development of the children
• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.
• Engage children in outdoor play that serves to build psychomotor skills

As a significant adult figure to the children, you will be engaging with parents and caregivers as well as leveraging on resources in the community, for the well-being of the children.

If you have passion for children, understand the current issues facing children during this post-pandemic environment, and want to take up the challenge, submit your job application now.

Working location: Sengkang, Yishun or Hougang

Other Requirements

• At least GCE 'O' Level and above
• Preferably, WSQ Student Care certification
• Prior work experience with children with special needs is a plus
• Those without qualifications but have relevant working experience will also be considered
• Good team player
• Good communication skills

• Position : Centre Manager-(Enrichment Centre - Primary/Secondary)-MUST have Supervisor Role
• Location : Woodlands Centre
• Working hours : 44 hours, 5 days work week, 4 weekdays: 12:30pm to 9:30pm; 1-weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $5300 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Provided exceptional customer service to clients, resulting in high customer satisfaction ratings
• Managed centre operations including teachers and front desk team
• Handled operations reports as well as meeting of centre KPIs
• Handled multiple service requests simultaneously with accuracy and courtesy
• Lead centre's team to achieving sales targets
• Ensure smooth operation of centres of exceptional quality according to SOP
• Build and manage customer relationships
• Accountable for managing the facilities, resources and equipment of the centre and ensure that safety protocols are adhered to
• Lead and manage the team

Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred
• Strong sales and customer relationship management skills
• Demonstrated ability to lead and inspire a team to achieve common goals
• Able to work independently to resolve problems

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Job Description

• To handle walk-ins and new enquiries on the services provided by the centre
• To handle parents’/students’ enquires on class timings/ services/ etc • To assist with liaising work with parents and students on any changes to schedule
• Planning of student activities/post-exam activities and curriculum
• Ensuring smooth operation of the centre
• Deliver lessons in an engaging and dynamic manner, based on our curriculum and pedagogy
• Develop lesson materials and provide feedback to help students achieve visible improvement in academic results
• Engage students and help them realise their potential
• Teach Primary to Secondary and IB Chinese Subjects

Requirements:

• Degree obtained from Singapore Local Government Universities or Universities of China
• Experience in Managing tuition centre
• Strong in Chinese and language Subjects
• Demonstrate passion in education – committed to nurturing the students and makes effort to continually improve yourself
• Dynamic and confident, with an approachable disposition
• Strong communication (both spoken and written) and interpersonal skills
• Required to work on weekends
• Candidates with prior teaching experience are preferred
• Fluent in Mandarin

HIGHTLIGHT:

• Supervisory and team leading skills
• Lift industry preferred
• Willing to work on-site

Main Responsibilities:

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements:

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Good command of spoken and written English.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Pierre Sim Jia Hui

EA Personnel Reg No: R22106242

Summary :

• Basic up to $12000+Bonus
• Construction/Electrical
• Company with great career prospect

Job Scope :

Technical Proficiency

• Offer technical advice to project managers and engineers.
• Create technical write-ups.
• Resolve electrical/mechanical issues.
• Provide training and mentorship to electrical/mechanical engineers.
• Collect and investigate information for future projects, build relationships with potential clients and consultants, and interpret specifications, terms, conditions, drawings, and relevant documents. Additionally, offer guidance in preparing presentation slides for tender interviews, suggest value engineering for tenders and projects, and advise on technical specification compliance.

Operation Leads

• Interpret specifications, terms, conditions, compliances, and relevant documents.
• Participate in project write-ups, including understanding scope of work, creating manpower histograms, programs, Gantt Charts using Microsoft Project software, and organization charts.
• Monitor project cash flow and P&L.
• Attend meetings with clients, consultants, suppliers, and subcontractors alongside project managers to address operational issues.
• Provide advice and solutions for site issues, manpower deployment, Variation Orders (VOs), Value Engineering, recruitment, and settlement of claims. Additionally, offer solutions for project management, site and technical issues, and provide mentorship and motivation to project teams. Proficient in contractual knowledge.

Job Requirement:

• Degree in Electrical or Mechanical Engineering, recognized by PE Board Singapore/ BCA/ IES
• Experiences in Mechanical & Electrical services in M&E Consultancy firm will have advantage
• Preferably Professional Engineer (Electrical); LEW(Grade 9)
• Competent in Design of electrical power & control systems & familiar with government regulations on electrical installations

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Description

EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders.

Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and people management? Do you feel strongly that data driven decisions can improve motivation and productivity at work?

If your answer is ‘yes’ to the above, you may have just found your dream job! And us, our dream candidate.

EngageRocket is Asia's first funded employee feedback and analytics software providing HR tech solutions to companies around the region.

Our long term vision is to build great workplaces with ‘people analytics’, gathering and processing critical workplace feedback throughout an employee’s lifecycle to inform better management decisions. To achieve this we need to build an amazing team. Here’s where you come in...

As a CSM, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know EngageRocket’s software incredibly well and help your customers fully adopt the platform.

Your day-to-day is a mix of proactive and reactive work, and you have a lot of autonomy in managing your “book of business”. The proactive work includes deep-dive calls with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from EngageRocket. The reactive work runs the gamut from questions about invoices, to “how to” questions about the software, to conducting health checks that ensure your customers are seeing value from the product. You will also partner with the sales team, product team, and developer team to get your customers the support they need when they need it.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Customer Success (Strategy and Execution)

Activation - Perform customer onboarding activities and act as a “solutions expert” by helping customers achieve their objectives.

Nurturing - Assess customer health and design appropriate intervention approaches that will lead to best retention. Provide training sessions and/or presentations to support the client's success journey for key accounts.

Communication - Design relevant communications, content and material for customers and work with Marketing to create success stories. Respond to inquiries, troubleshooting with the customer.

Measurement - Identify customer success drivers and strategy to enhance the internal customer success playbook development.

Renewals & Expansion - Proactively manage relationships with accounts to ensure customer satisfaction and expansion of account (renewal, upsell, cross-sell).

Product & Analytics (Domain knowledge and product enhancement)

Work with the product team to proactively identify usage gaps and patterns, in addition to user feedback to continually brainstorm for new product features or enhancing existing features.

Continually leverage product analytics to better understand the user journey.

Develop and update product resource material in line with the latest features for user consumption.

Perform data analytics beyond the platform to provide additional insights for customers when necessary.

Requirements:

3+ years experience in a B2B client-facing / account management role.

Excellent written and verbal communication

Bring the highest degree of empathy to all your customer interactions, combined with business acumen to identify upsell and cross-sell opportunities.

Smart and business savvy with consultative, problem solving, and issue resolution skills.

Strong negotiation skills, comfortable discussing financial options.

Strong presentation and interpersonal skills.

Bonus: Knowledge of HR / Organisational Development / Organisational Psychology, or the aptitude to learn it quickly and independently.

Reporting to: VP- Customer Success

Working Location: Central

Job Description

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
• Work closely with HR to ensure fast, effective, and quality staff recruitment.
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
• This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs.
• Take ownership and resolve any urgent or critical issues escalated by the Client or team.
• Work closely with Client to support investigation and service recovery process

Job Requirement

• Candidate shall possess a recognized Degree with at least 3-5 years of experience in managerial positions in the contact centre industry.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Brandon Lim | EA Registration No: R21102894

DESCRIPTION/RESPONSIBILITIES:

Join the team that is offering the Payments Client Services for our World’s largest Payments network!

As a Client Service Account Manager in Payments, you will be responsible for managing key client relationships, acting as the regional escalation point ensuring all client service related tasks are completed promptly.

The Regional Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier Corporate clients, acting as a primary point of contact for the bank’s APAC-based clients with Regional Treasury Centers located in Singapore. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

The primary role of the regional CSAM is to provide comprehensive account management service and escalation support overseeing relationship regionally (and/or globally) and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements.

Job Responsibilities

• Become a primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products

• Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations

• Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.

• Maintain and document a comprehensive inventory of clients’ business activities with the bank

• Communicate proactively with clients on regulatory changes, product innovation and technology enhancements

• Provide client education and training on the bank’s operational process and product functionalities

Required Qualifications, Skills and Capabilities

• Bachelor’s Degree or equivalent and at least 8-year experience in an established financial institution with Treasury Services experience (preferably in a client facing role)

• A strong understanding of the cash management business, products, and operational procedures

• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients

• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships

• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively

• Ability to work well within tight deadlines and good time management skills are required

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=86d839055dda64ac0c18b92b26cd1291

You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Job Description

• To lead and oversee the day-to-day sales and operations of an award wiinning enrichment centers.

As the Center Manager, you will be.

• Responsible for ensuring the center's success by delivering exceptional service, building strong customer relationships,
• Achieving sales targets and promoting operational excellence.
• Your passion for education and dedication to providing the best learning experience for the students will be the driving force behind your success in this role.
• You will lead your center's team to achieve the center's sales target.

Delivering Service Excellence:

• You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team,
• You take the lead in building and managing strong relationships withcustomers, making sure that valuable customers are taken care of and have their needs met.

Delivering Operational Excellence:

• You are accountable for managing the facilities, resources and equipment in your center. You will also ensure that safety protocols are adhered to.

Leadership and team management:

• The center manager leads and fosters a positive work environment.
• You establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork.
• You set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years' experience in the industry management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems.
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

Other Information

• 44hrs work per week. 5 days work week
• Work 4 weekdays: 12:30pm to 9:30pm and 1-weekend from: 8:30am to 6:30pm
• Based in North Woodlands, candidates need to be comfortable to be assigned to or travel to other centers based on operational needs.
• We offer a competitive salary package, Basic $5K with performance-based incentives, annual performance bonus and opportunities for professional growth and advancement.

Interested candidates kindly send in your resume, we regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No. R1110882 (Lee Ming Er)

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Who are we looking for:

We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Mainly in doing :

• Customer Service
• Telemarketing
• Administrative Support

Job Responsibilities:

• Provide exceptional customer service.
• Build and maintain strong customer relationships to drive customer loyalty.
• Conduct cold calls to potential customers to promote products/ services.
• Generate sales leads and follow up on leads and inquiries to convert them into sales opportunities.
• Schedule appointments for sales representatives.
• Maintain customer records and sales activities.

Interested candidate who wish to apply for this position, please send in your resume to [email protected]

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

Duties

Partnerships Engagement

• Support the implementation of the new playbook / workflows, document processes, learnings, challenges and solutions, as well as implement any needed improvements for long-term sustainability
• Stocktake and assess the strengths and limitations of existing partnerships and processes, review and optimise existing workflows
• Assist in the development and coordination of the engagement efforts with partners
• Develop an asset map of community partners and resources to identify gaps in existing services and strengths for integrated care partnership engagement

Reporting

• Work with established partners and government agencies to collect and report relevant data for analysis and evaluation, as well as document learnings, challenges and best practices from the pilots
• Assist with the preparation of reports to funders and management and ensure compliance to reporting requirements

Data Management and Needs Analysis

• Support the Active Ageing Centres (AACs) in data analysis to identify needs of the community
• Support data collection, analysis and evaluation
• Maintain a database of reports, data, and documents related to CoC efforts
• Compile learnings, challenges, and best practices from pilots and partnerships
• Any other duties as assigned by reporting officer

Qualifications

• Diploma in Social Work, Community Development, Business, Marketing, Mass Communications preferred
• At least 2 years experience in project management, business development or relationship/stakeholder engagement

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

You will play an integral part in achieving branch’s goals by providing excellent customer service to our customers while attending to their banking needs.

Your role entails cash handling, customer service, end-day balancing and all operational matters at branch. Through our structured training program and mentorship, you will be fully equipped with the skills and knowledge to provide innovative and optimal solutions to customers’ query.

Responsibilities :

• Provide excellent customer service to our customers while attending to their banking needs;
• Perform day-to-day over-the-counter transactions, which includes cash handling/ management, account opening and closure, balancing of cash and cheques and remittance handling;
• Conduct CDD/ KYC checks during onboarding and transaction handling;
• Migrate and guide customers to use the self-service banking channels;
• Perform general administrative duties and support the daily operations of the branch;
• Assist customers in their enquiries and handling of feedback.

Requirements:

• Diploma / Degree in any discipline with at least 2 years' client servicing experience with basic understanding of relevant banking operations preferred;
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details;
• Self-motivated and driven to attain personal & branch goals;
• Must be prepared to work branch hours as well as Sundays;

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

New Life Childcare is childcare with a difference. We cherish and nurture every child to become a happy and confident learner with good character values. We believe that each child is a unique individual, who grows and develops skills through exploring within an educational and play-based curriculum.

Our goal is to help young children stay healthy and safe, take joy in their learning, and make a positive contribution to their community. We are also committed to impart Christian values to all children in strengthening their character development.

Job Scope

• Provide mentorship to the staff.
• Nurture positive teamwork among team members.
• Provide leadership to staff to ensure smooth day-to-day operations.
• Ensure licensing requirements, health and safety regulations are maintained at all time.
• Establish positive partnerships with parents.

Requirements

• Possess at least a Diploma in Early Childhood and Education – Teaching and Leadership.
• Hands-on experience in handling administrative and operative directives of a preschool environment.
• Strong interpersonal and leadership qualities.
• Ability to communicate effectively at all levels.
• A good command of both spoken and written English.
• Minimum 3 years' experience as a Childcare Centre Leader.

Work Locations

Islandwide

Responsibilities

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review
• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting support
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment
• Track and update all project statuses and ensure that all project documents are current, complete and categorize appropriately
• Create and manage project plans and identify resources needed for the success of the project
• Participate in RFP/tender preparation and evaluation
• Manage all project stakeholders, including customers, sponsors, internal executives, project resources, and subcontractors

Requirements

• Must have at least 5 years of experience in Service Delivery
• Minimum ITIL foundation certified
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer-facing/customer-service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including out-of-hours working
• Excellent organizational skills
• Self-motivated and able to take responsibility
• Able to manage and prioritize tasks and time efficiently

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Qualification Requirements:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
• 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
• Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
• Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
• Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
• Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
• Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
• ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
• Ability to influence a cross functional team to obtain desired results.
• Strong interpersonal communication skills to build good relationships with stakeholder.
• Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
• Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
• Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
• Meticulous and Quality conscious

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific