Total 13 compliance manager job vacancies in Customer Service category in Kaki Bukit, South East

Job Description

1. Lead the Customer Service Department on daily operational matters.

2. Lead & assist front counter walk in enquires & registration.

3. Lead & assist online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least Degree & above.

2. At least 10 years of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (2 weekdays off).

5. Work Location will be located at one of the locations: 1) Hillview Terrace, 2)Tuas, 3) Macpherson or 4) Woodlands.

Role Description

• All administrative activity
• Seeing to it that rules and laws are followed
• The efficiency of activity and personnel
• Development activities

Know-How

• Business know-how and the necessary education and training
• Quality know-how
• Personnel know-how
• Legal know-how

Responsibilities

• Supervising that company activity and reporting follow the law and other regulations, and that confidentiality is honoured
• Participating in monthly and yearly planning
• Risk management in administration
• Executive Board work Sales and Marketing

Decision making

• Participating in administrative decision making
• Implementation of a quality management system, its use and development
• Putting into practice the planned strategies

Job Description

• Align, execute and embed global Services strategy and framework in local Operating Companies
• Conduct market research to identify new business opportunities, including priority sectors and emerging markets
• Develop and implement a strategic business development plan to achieve company targets for growth and profitability through Services offerings, driving effective product pull-through
• Act as APAC divisional black-dot owner for Digital Services to ensure continuous strong implementation of digital strategy across the division
• Lead regional digital hubs and work closely with Operating Companies service delivery teams to ensure the company’s services meet the needs of customers and are delivered to the highest standard
• Lead capability development in Operating Companies through both commercial and technical training and coaching under Services framework
• As a resource to local sales leadership, help develop comprehensive local sales strategies, target segments, target geographies and target customers to timely commercialise new Services offerings
• Actively contribute to new ideation and provide feedback to internal teams including Steam Business Development to identify opportunities for new services or enhancements to existing services based on customers and market needs
• Work collaboratively with global BD community including Customer Sustainability team to support Operating Companies in delivering Services offering to customers, through sharing of best practices
• Track and report on business development activities, sales performance, and market feedback
• Use CRM systems to track, analyse and support Operating Companies to improve customer interaction and opportunity conversion
• Attend industry events, conferences, and networking opportunities to build relationships and promote the company’s services. Support external marketing / promotion of solutions via multi channels including web, trade shows, social media etc

Qualifications / Experience

• At least 8 years of related experience
• Degree in Engineering or equivalent
• Excellent communication skills, fluent written and spoken English
• Collaborative in building strong and trusting relationship across the organisation to deliver team results, across multiple disciplines
• Proficient skills in MS Office

Position Overview:

The Manager, Senior Care Division (Strategy & Development) is responsible for driving the growth and strategic direction of PCF Sparkle Care. Key duties include assisting in strategic planning, identifying opportunities for service expansion, and staying updated on industry trends. The role involves leading partnership development, drafting partnership agreements, and ensuring effective collaboration with external partners. Additionally, the manager coordinates internal teams to ensure seamless care delivery and supports the overall goals of the organization. This position requires strong communication, project management, and interpersonal skills, along with experience in eldercare, healthcare, or social work.

Key Responsibilities:

Strategic Planning & Development:

• Assist the Head of Strategy & Development in formulating and executing growth strategies, identifying opportunities for service expansion, improvement, and innovation in eldercare.
• Develop and implement strategic planning initiatives for PCF Sparkle Care, ensuring alignment with long-term organizational objectives and community needs.
• Stay updated on industry trends, regulatory changes, and best practices to maintain PCF Sparkle Care's position as a leader in the eldercare sector.

Partnership Development:

• Identify, evaluate, and establish new strategic partnerships that align with the company's mission, objectives, and long-term goals.
• Cultivate and maintain strong, long-term relationships with key stakeholders, including healthcare providers, senior care organizations, non-profits, and community leaders.

Project Management & Measurement:

• Coordinate the seamless functioning of core partnerships and corporate projects.
• Lead negotiations, manage contracts, and ensure that all partnership agreements align with the organisation’s objectives.
• Monitor and report on the success of initiatives, tracking key metrics and adjusting strategies as needed to meet targets.

Other Responsibilities:

• Take on additional duties as assigned by the Reporting Officer.

Qualifications:

• Degree Holder, preferably in Social Work, Gerontology, or Service Sector disciplines.
• A minimum of 5 years of experience in eldercare or healthcare sector.
• Demonstrated experience in project management and partnership development within the healthcare, eldercare or related sectors.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent organizational and team-building abilities for effective project management.
• Ability to build and maintain strong relationships with diverse stakeholders and establish mutually beneficial partnerships.
• Competence in managing cross-functional teams and processes to achieve organizational goals and KPIs.

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

The Job

1. Accountable for the efficiency and effective operations of the Call Centre, its agents and services.
2. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards.
3. Lead in reviewing current practices, reviewing resources, utilizing resources well, set targets for the department, set targets for the staff, report regularly to HOD and manage costs well.
4. Lead in using relevant market information to analyse and propose on new services, new processes to improve work, and new ideas on the use of digital technologies.
5. Leverage on relevant information, data, digital enablers, digital tools, technologies to propose improvements in upscaling and upskilling the Call Centre’s ability to deliver and perform beyond its current means.
6. Ensure staff are recruited, trained, coached and enabled to provide excellent service under any circumstances. Ensure the well-being of all staff.
7. Establish and maintain effective working relationships with the many stakeholders’ i.e., departmental supervisors and co-workers, external collaborators, vendors, corporate clients, and the public.
8. Undertake any other duties as and when assigned.

The Person

• At least 2 years of working experience in Call Centre Management / Operations.
• Possess excellent communication skills and service oriented.
• Strong supervisory skills in leading and motivating a team towards achievement of departmental and organizational goals.
• Strong understanding of managing service operations.
• Proficient in relevant digital applications and tools.
• Meticulous in attending to incidents and ability to work with tight deadlines.

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.

What the role is

We are looking for an enthusiastic and self-motivated individual to join the Centre for Wildlife Rehabilitation team under the Wildlife Management Division. With a focus on wildlife management and rehabilitation, the job will range from caring and treatment of wildlife, wildlife management operations and responding to ad-hoc emergency cases.

What you will be working on

• Carry out veterinary examination, triage, surgical procedures, restraint, medication and health records of animals.
• Carry out pre-, peri- and post-operative care of patients including upkeep of clinic, surgical preparation, anaesthesia monitoring, movement of animals and recovery.
• Supervise the daily care and well-being of animals, including feeding, husbandry of animals.
• Assist with centre operations, including maintaining veterinary and clinical records, management of data and inventory, procurement of centre and clinic supplies, using computer systems where necessary.
• Review and implement operational processes related to animal health and welfare, centre management and biosecurity, data and inventory management.
• Assist with training of staff on animal care.

What we are looking for

• Veterinary degree from veterinary schools fully accredited by the American Veterinary Medical Association, the Royal College of Veterinary Surgeons or the Australasian Veterinary Boards Council, or Veterinary degree from other universities
• At least 1 year of relevant experience working in a veterinary clinic or research institute or other wildlife related facilities is preferred
• Relevant experience in wildlife veterinary care in Singapore or overseas will be advantageous
• Competent in handling, treatment and care of wildlife, including but not limited to small mammals, birds and reptiles.
• Independent and able to work effectively with others in a team environment
• Willing to work after office hours, on weekends and during public holidays when required
• Possess good writing, interpersonal and communication skills
• An organised, creative and resourceful team player who is able to work independently

Office Location

Animal And Plant Health Centre

6 Perahu Road, Singapore 718827

Only shortlisted candidates will be notified.

Job Title: Service Manager (Wholesale for machinery & equipment) ID9039
Location: Ubi
Working Hours:Monday to Friday: 8.30am to 5.30pm
Gross Salary: $4500 to $5500 (with car allowance & Annual Target sales incentive)
Basic Salary: $4000 to $4500 (exclusive of Annual Target sales incentive – 1 to 4 months)
Benefit:
*14 days AL with performance bonus provided
*Office Season Parking is Provided, car allowance and petrol card will be provided
*Transport or vehicle is not necessary, will reimburse if required.

Job Description:
•Lead a team of 10+ technician team
•Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
•Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
•Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
•Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client.
•Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business
•Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

Requirement:
•Min diploma in Electrical or Mechanical with related technical background that at least 3-5 years experience

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

What you will be doing:

• Manage and oversee the daily operations of teams
• Lead, motivate, and supervise teams of engineers and technicians to ensure high performance and accountability.
• Develop and implement maintenance schedules, procedures, and protocols to ensure the efficient operation of all facility systems and equipment.
• Coordinate with vendors, contractors to obtain competitive bids, identify and propose rectification, upgrading and enhancement work for clients, negotiate contracts, and oversee work performed on-site.
• Monitor and maintain compliance with all corporate HSEQ requirements and standards.
• Conduct regular inspections and assessments of facilities to identify maintenance needs, safety hazards, and propose to client(s) for improvement.
• Tracking of P&L for the sites under his/her portfolio, work with BD team to prepare for tender submission
• Respond promptly to facility emergencies, incidents, and service requests to minimize downtime and ensure the safety and security of occupants.
• Collaborate with other departments, such as operations, HR, and finance, to support organizational goals and initiatives.
• Stay informed about industry trends, best practices, and new technologies in facilities management to continuously improve processes and performance.

You are:

• Bachelor's degree in facilities management, engineering, business administration, or related field (preferred).
• Proven experience in facilities management, operations management, or related field, with at least 10 years in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and manage a diverse team of employees.
• Excellent communication and interpersonal skills, with the ability to interact effectively with staff, vendors, and stakeholders at all levels.
• Understanding of ACMV, electrical, plumbing, and mechanical systems.
• Knowledge of regulatory requirements and safety standards related to facilities management.
• Proficiency in computerized maintenance management systems (CMMS) and facility management software.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Join a dynamic professional dry-cleaning & laundry company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Manage the customer service team.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Good leadership skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5 days + alternate Saturdays
• Off on Sundays and Public Holidays

Are you someone who thrives at the crossroads of education, operations, and sales? As the Centre Manager at our leading tuition centre, you’ll take on a dynamic role where you’ll be instrumental in shaping the growth of the centre and ensuring a seamless learning environment for both students and staff. This is more than just a management position—it’s a chance to be part of a community that is passionate about education and student success.

What You’ll Do

• Drive Enrolment Growth: You’ll play a key role in growing our student base by managing inquiries, engaging with prospective parents and students, and showcasing the value of our programmes. You’ll focus on creating meaningful connections that convert into enrolments, helping more students get the support they need.
• Oversee Operations & Efficiency: Manage the day-to-day functions of the centre, ensuring everything from class schedules to resource allocation runs like clockwork. You’ll ensure that both tutors and students have what they need for a productive learning experience.
• Lead a Talented Team: You’ll motivate and guide a team of passionate tutors and support staff, fostering collaboration and communication to ensure the highest quality of education and service. You’ll be the bridge that connects all parts of the centre together.
• Shape the Student Journey: You’ll oversee the onboarding of new students, making sure they feel welcomed and prepared from their very first class. Your attention to their experience will help build long-term relationships and success stories.
• Build Client Relationships: Serve as the primary point of contact for parents and students, addressing concerns and maintaining strong, positive relationships. Your focus on satisfaction will help create a supportive and loyal community.
• Maintain High Standards: Ensure the centre operates smoothly within set policies and regulatory standards, constantly seeking ways to improve processes and efficiency. You’ll also report key metrics to senior management to showcase the centre’s progress.

What We Offer:

• Career Growth Opportunities: As the centre grows, so will your role. We’re invested in your professional development and leadership potential.
• Meaningful Impact: Your work will directly contribute to student success, shaping their academic journey and making a real difference in their lives.
• Skill Development: Gain valuable skills in leadership, sales, and education management—setting you up for long-term success in your career.

Who You Will Be Reporting To and What You Can Learn:

As the Centre Manager, you’ll report directly to the Managing Director / Founder, a highly experienced leader in the education industry. Under their guidance, our tuition centres have become renowned for providing outstanding academic results and a nurturing environment for both students and staff.

What You Can Learn:

• Education Management Excellence: You’ll have the opportunity to learn the ins and outs of running a successful tuition centre, from enrolment strategies to operational efficiency, all while maintaining the highest educational standards.
• Leadership Development: Gain firsthand experience in leading and inspiring a team, fostering a culture of growth and collaboration, and ensuring everyone works toward common goals.
• Client Engagement & Sales Mastery: You’ll learn how to engage with parents and students effectively, transforming inquiries into enrolments, and building lasting relationships that contribute to the centre’s success.
• Operational Strategy: Develop your skills in creating smooth operational processes that scale as the centre grows. You’ll learn how to streamline daily tasks and improve overall efficiency while maintaining a student-focused environment.
• Strategic Growth Planning: Learn how to think strategically about business growth and sustainability, gaining insights into market competition and long-term planning in the education sector.

By working directly with the Managing Director / Founder, you’ll have the unique opportunity to grow your leadership skills, gain deep insights into the education industry, and make a real impact on the lives of students.

Who We’re Looking For:

We’re searching for someone who is passionate about education and has a proven ability to lead teams, engage parents and students, and drive growth. If you’re organised, people-oriented, and excited to take on the challenge of growing a thriving tuition centre, we’d love to hear from you.

Let’s build the future of education together!

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)