Customer Support Executive (Corporate Fleet)
Full-time
Senior Executive
3 days ago
Diploma
Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
IMMD / Short Notice
Alexandra Technopark
Job ..
- Diploma
- Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
- IMMD / Short Notice
- Alexandra Technopark
Job Scope:
- Provide customer service and admin operational support
- Serve as the main point of contact for external corporate customers and internal stakeholders
- Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
- Manage incoming phone calls and identify customers' needs to achieve satisfaction
- Build sustainable relationships and trust with corporate customer accounts
- Manage and address any corporate customer complaints or issue with product / service
- Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
- Generate reports
- Follow up on bad debt collection from corporate customers
- Any other duties as assigned
Requirements:
- Possess minimum a Diploma
- Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
- Excellent verbal and written communication
- Ability to build and sustain rapport with corporates customer and stakeholders
- Capability to identify and resolve issues promptly
- Attention to detail in handling documents and data entry
- Flexibility to adapt to changing priorities and handle unexpected situations
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date
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