Total 19,531 customer service manager job vacancies in Customer Service category in Singapore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public and provide personalized services to customers in a timely, efficient and professional manner
• Handling and managing of escalation issues in a proficient manner
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 1 year of experience in the Contact Centre industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Customer Service Officer (Airfreight)

Basic Salary: $2300-$2800
Working hours: 5.5 days work, Mon – Fri 9am-6pm & Sat: 9am – 1pm
Address: Changi Airfreight Centre

Job Description:

• Handle full set Export/Import documentation.
• Handle enquirers from customers, via telephone or email for transportation by air and sea, and provide quotation.
• Customs permit declaration.
• Liaise with customers for delivery arrangement.
• Handle the key account customers according to SOP's and escalate special cases to Department Manager in a timely manner.
• Provide report and statistic to key account customers on a daily/monthly basis.

Job Requirements:

• 1-2 year experience in Airfreight industry with customs permit declaration is preferred.
• With INCOTERMS knowledge is an advantage.
• Possess relevant background is an advantage.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Description:

• As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:

• Good Degree in Building, Real Estate or equivalent
• At least 2 years of experience relating to strata title developments

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Answer all incoming inquiries via phone, email, or in-person, recording relevant details for follow-up by appropriate personnel.
• Collaborate with Sales and Marketing teams to draft proposals based on provided information.
• Generate and process invoices, as well as compile monthly reports for billing purposes.
• Maintain and organize filing systems and relevant software to ensure accurate record-keeping of information. e. Support the Customer Service Manager in overseeing daily operational tasks within the team.
• Assist in managing customer care activities, including addressing feedback and complaints, and compiling market intelligence for marketing efforts.
• Update and manage customer databases to ensure accuracy and completeness of customer information.
• Coordinate with various departments, such as logistics and operations, to fulfill customer requirements and ensure smooth service delivery.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Title: Assistant Service Engineer (ID8196)
Location: Tuas, Singapore
Working Hour: Mon to Fri 8:am - 5:30pm
Salary: $2500 - $4500

Job Description:
Conducting routine services and machine maintenance
Repair or replace machine transmissions, brakes, engines and other associated parts
Change engine and hydraulic oil, brake checks etc
Troubleshoot, repair, service and commissioning of equipment.

Requirement:
Knowledge of diesel engine components and operational mechanisms
Problem-solving ability
Physically fit

• Order processing for inbound or outbound shipments
• Shipment planning and coordination with internal team and customer on daily shipment matters
• Order processing
• Adhoc duties when required
  

Salary: $2400

Contract: 1 year convert to perm

Location: Pioneer

Working hours (OT Payable after 44hours):

0830 – 1800 (Monday to Thursday)

0830 – 1730 (Friday)

0830 – 1230 (Alternate Saturday)

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Descriptions

• Ensure the smooth running of Kiosk operations
• Provide excellent customer service and ensure orders accuracy.
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.
• Beginners are welcome

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working hours

• 5days work week

⭐️Job Highlights:

• Salary Up to 2.5k + Quarterly Bonus
• Up to $600* Joining Bonus + Completion Bonus (T&Cs applies)
• 6 days per week / 9 hrs shift (include 1hr break)
• Company transport provided for night shift (Only applicable for staff who worked till closing)
• Uniform will be provided
• Live Band Bistro / Club concept

Location: Town

⭐️Job Description:

• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Record orders, serve food and beverages.
• Input orders into point-of-sales system.

⭐️Job Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Bilingual in English and Mandarin preferred to liaise with Mandarin speaking clients
• Candidate with no experience is welcomed to apply.

Interested candidates can kindly click APPLY or send your latest resume to [email protected]

HOONG XIN HUI R24121451

Just Recruit Singapore Pte Ltd - EA12C6295

Enrichment Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Discuss during interview.
Salary: $3500 - $5000

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Executive (Customer Relations)

The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

Responsibilities:-

· Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter

· Maintain high quality of service and ensure that queries or escalations are handled professionally

· Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction

· Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

· At least a tertiary education (in any discipline)

· Proficient in Microsoft Office applications

· Strong writing and analytical skills

· Service-oriented and adept at problem solving

· Have a pleasant disposition and is passionate about helping others

· Ability to work independently and capable of being an effective team player

Working Hours:-

Mon-Thu: 8.30am - 6.00pm,
Fri: 8.30am - 5.30pm

Salary:-

$2500/mth

Contract Duration:-

11 months

Location:-

Singapore Polytechnic, Dover MRT

• In charge of some major account, advise customer of their hardware requirement (e.g: upgrade of Ram, etc)
• Handle customer compliments/complaints, problem-solving, crisis prevention etc.
• Manage projects from end to end, including administering cost budgets.
• To analyze existing processes and suggest/recommend improvement plans to increase productivity/efficiency/cost-effectiveness.

Job requirement:

• Diploma / Degree
• 2 - 3 years’ IT experience with handling PC/Notebook/ printer products and repairs.
• Knowledge on Hardware
• Good customer handling skills
• Team Player, fast learner, positive attitude, and keen interest in customer service.
• 5 days work (8.30am to 6pm) at Depot Close (Alexandra area)
• Hybrid work environment
• Salary $2800 - $3500

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

We are looking for a Healthcare Service Assistant to outsource to our healthcare clients.

Job Description:

• Registering patients, ensuring accuracy of data
• Scheduling of appointments
• Attend to patients' enquiries and needs
• Handling of phone calls and emails
• Other ad-hoc admin duties

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description:

• Assists to oversee the smooth and efficient running of the clinic counter
• Attends to patients' enquiries, provide directions and assist with clarifications
• Assists in registration, billing and appointment bookings of patients
• Assist with doctors' requests
• Assists patient with Medisave application

Job Requirements:

• Min N/O level and above

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Deliver consistent good customer service including inquiries, and complaints at all times
• Be customer-centric with both internal and external stakeholders via all communication channels.
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers.
• Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
• Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
• Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
• Meet KPI requirements.
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

• Preferably general degree or minimum A' Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful and provides timely and accurate information to our seniors
• Someone who is patient and meticulous and enjoys working with a senior person.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a 2nd language would be advantageous.

Key Responsibilities:

• Undertake independently the commissioning, installation, maintenance and repair/overhaul of MTU
  products and its associated equipment at MTU workshop or at site in accordance with MTU manuals and/or specific given instructions.
• Capable in resolving the technical matters and completing the services according to the works order and to the acceptance of the Customers and Supervisors, thereafter, provide the service/investigation reports where applicable.
• Liaise with Supervisors and in-house Technical Specialist for technical assistance, if required.
• Develop and update own skills and knowledge to meet the job requirements through training and self-learning.
• Advise, instruct and train the team members in carrying out the assigned tasks, in using of MTU documentations, tools, customers' drawings, etc.
• Observe the safety regulations of WSHA and guidelines/risk assessment from the company's WHS
• Committee when performing work at-site or at customer's premises.
• Work assigned from time to time

Requirements:

• Degree/Diploma in Engineering/Technical certificate, min. ITC/NTC-2 & 3.
• Preferably with working experience on diesel engine.
• Good communication and interpersonal skill, resourceful, team player
• Willing to travel overseas on job assignments.

The service operator is responsible for providing the best customer service by responding to the callers' inquiries and concerns, depending on which business they are employed. Service operators process callers' requests by directing them to specific resources or coordinate with the appropriate person to resolve callers' issues.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

FIELD SERVICE ENGINEER

ROLES AND RESPONSIBILITIES

· In-house automation Assembly as per drawing

· Able to read drawings and schematic diagram

· Perform Assembly work on electrical & mechanical parts on machine

· Ensure safety and housekeeping standard are maintained

· Maintain production general spare parts inventory accuracy.

· Ensure all work done meets quality

· Provide constructive feedback to design team that are related to design error during assembly

· To go to customer site to conduct troubleshooting & resolution of machine problems

· Able to standby or work on weekends upon request by superior

· Flexible and nimble to shift and do multitasking

REQUIREMENTS

· Candidate must possess at least Professional Certificate, Diploma / Advanced / Higher / Graduate Diploma in Engineering (Mechanical), Engineering (Mechatronic /Electromechanical) or equivalent

· At least 2 Year(s) of working experience in the related field is preferred for this position. Non experienced candidates whom are keen are welcome to apply as well.

· Preferably Non-Executive specialized in Engineering - Mechanical / Automotive or equivalent

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

✅ 8am - 5pm

✅ UP $3000

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Attend to all enquiries from customers
• Provide excellent customer service at all time
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 1 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume.

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Job Description

• Responsible for the effective management and operation of Patients’ Registration counters including billings and collection matters.
• Process, respond to requests and handles all general enquiries & feedbacks received from patients
• Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
• Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.

Job Requirement

• At least 1 years' experience in a customer service role preferably in a hospital environment
• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• Permanent night shift (4 On 3 Off)
• Candidate must be willing to work on permanent night shift
• Working hours:

Night Shift : 9:00 pm to 7.30 am

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)
• Working Location: Tampines
• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)
• 1-Year renewable contract
• Fun & Vibrant environment

Job Responsibilities:

• Attend to insurance enquiries via inbound call/email
• Provide excellent customer service
• Provide policy recommendation

Job Requirements:

• Min N/O Level
• Preferable with BCP/HI/PGI
• Preferable with at least1 year of call centre experience in any industry
• Bilingual in English and Mandarin preferred to liaise with Mandarin speaking clients

Interested candidates can kindly click to APPLY / email to [email protected]

We regret to inform only shortlisted candidates will be notified.

HOONG XIN HUI R24121451

Just Recruit Singapore Pte Ltd (EA12C6295)