Total 3 database administrator job vacancies in Customer Service category in D20 Bishan, Ang Mo Kio

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Reporting to the Principal on administration matters, this is a dedicated internal and external client service role. This job involves paperwork documentation and filing, engagement with parents, interactions with the children and working co-operatively with all team members.

Job Responsibilities:

• Provide excellent customer service to customers & answer queries via the phone
• Administration of enrolment and updating of student profile
• Verify student attendance
• Input data on ECDA website (e.g. particulars of new teachers, reporting of cases of infectious diseases subsidy, subsidy matters etc)
• Prepare monthly forms such as teachers and children’s attendance form, menu, sign in/out forms, school bus attendance forms, etc
• Conduct daily health checks on the children upon arrival
• Assist parents in the purchase of merchandise such as uniforms, caps, books, etc
• Issue invoices and receipts
• Conduct stock-taking and restocking of supplies such as merchandise, stationery & office equipment
• Handle other ad-hoc duties as assigned by management

Job Requirements:

• Diploma in Business / Customer Service Management advantageous
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task

Additional Information:

• School location: 18 Sin Ming Lane Midview City #01-18 Singapore 573960
• Attractive remuneration and staff welfare benefits
• Ample opportunities for Career Progression
• Up to 21 days of Annual Leave
• Friendly, Fun and Conducive working environment

Responsibilities:

• Maintenance contract creation and management
• Daily maintenance contract documents reconciliation
• Preparation and processing of invoicing for upfront payment and completed work order.
• Work closely with service sales engineers/service team to support the administrative work on new and renewal contracts and submitted work orders for closing.
• Preparation of daily /monthly reports compilation for manager approval.
• Provide general administrative support to service department as needed.
• Any other duties as assigned by superior

Requirements:

• Minimum Diploma in any discipline
• 3-5 years’ operation or administrative experience
• Possess good communication skills and positive attitude
• Able to work independently and a team-player
• Proficient in Microsoft Office eg. Excel & outlook
• SAP knowledge is preferred.

Key Responsibilities:

• Respond to customer inquiries: Manage incoming customer requests for quotations (RFQs), promptly and accurately providing information on products, services, and pricing.
• Manage quotations process: Collaborate with internal teams such as application engineering, and sales to ensure On-time submission of accurate and competitive quotations for customers.
• Follow up on quotations: Proactively follow up with customers after sending quotations to address any questions, concerns, or feedback, and to increase the chances of securing the order.
• Update RFQ hit rate report: Track, update and publish weekly RFQ hit rate report, which monitors the number of quotations provided, the number of orders received, and the overall success rate of the quotation process. Identify areas for improvement and recommend actions to enhance the hit rate.
• Process customer purchase orders: Receive and review customer purchase orders for accuracy and completeness. Confirm pricing, delivery terms, and other relevant information. Enter orders into the company's order management system and coordinate with production and shipping departments to ensure timely order fulfilment.
• Invoicing: Prepare and send invoices to customers for completed orders, ensuring accuracy and timeliness. Work closely with the finance department to resolve any discrepancies or issues related to invoicing.
• Maintain customer relationships: Act as a point of contact for customers, addressing any questions or concerns that may arise throughout the order process. Foster strong relationships with customers by providing exceptional service and support.
• Coordinate with internal teams: Collaborate with various departments to ensure a seamless experience for customers and the successful execution of orders. Communicate customer requirements and expectations to relevant internal teams.
• Continuous improvement: Regularly review RFQ processes and procedures to identify opportunities for improvement.

Requirements:

• Diploma in Engineering, Business or equivalent qualification in Customer Service.
• 2+ years of experience in customer service, preferably within the machining and fabrication industry.
• Strong understanding of machining and fabrication processes, materials, and terminology.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, especially Excel, and experience with order management systems.
• Detail-oriented and highly organized, with the ability to multitask and manage competing priorities.
• Strong problem-solving and negotiation skills.
• A commitment to delivering exceptional customer service and fostering strong customer relationships.
• Ability to work collaboratively with internal teams and adapt to a fast-paced environment.