Total 5 digital art director job vacancies in Customer Service category in d14 geylang eunos

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management

Benefits:

• Basic salary can up to $2500 + Attractive Commission

• AWS + VB

Job Scope:

• Promote and demonstrate products to customers, emphasizing key features and benefits to boost sales.

• Engage with customers to assess their needs and provide guidance for informed purchasing decisions.

• Consistently meet or exceed sales targets set by the store or company.

• Ensure product displays are well-organized and visually appealing, while setting up promotions when necessary.

• Maintain accurate sales records and regularly report performance metrics to management.

Job Requirements:

• Prior experience in sales or retail is preferred.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefits:

• 5 days Work
• East (required to travel Islandwide)
• Own Transpiration will be advantage
• Basic + Allowance + OT (Good Package)!

Job Scope:

• Configure, initialize, activate, troubleshoot, and restore both hardware and software systems for Digital Signage
• Deliver basic training to operators and technicians of customers.
• Oversee and manage the installation process on-site.
• Conduct system diagnostics and facilitate fault recovery.
• Offer routine and on-demand repair and system services.

Requirements:

• Candidates must have Digital Signage installation/ troubleshoot/ maintenance experience
• Candidates with own transportation is a plus

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

We are representing our client (one of Asia’s largest diversified Real Estate groups headquartered in Singapore) to look for an experience Customer Experience and Operations (Digital Platforms) to join their dynamic professional team to support its real estate business with full stack capabilities.

Customer Experience and Operations (Digital Platforms)

(Senior / Executive)

Fresh graduates are welcome to apply too

We are seeking a passionate and experienced individual to perform the day-to-day activities within the Customer Experience & Operations function under Digital Platforms to define and drive initiatives.

The incumbent will join a dynamic team in a fast-paced, rapidly changing environment, and contribute towards new concepts in the retail, workspace and rewards space. The ability to understand both business and technical aspects, and proven execution skills are important aspects of the role, along with exceptional communication skills. The role is suitable for someone who is self-motivated, passionate about continuous improvement, has perseverance in solving problems, and with strong analytical skills.

Responsibilities

• Deliver best in class digital operations across digital marketing planning, tracking, campaign management and reporting, in line with expectations, providing feedback and advice on how to achieve the best performance and results
• Support business units in ensuring that we have best in class digital marketing campaign roll outs, data capture, organization, and activation using our digital platforms products
• Uphold a seamless and efficient way of working between business units and collaborate effectively with cross functional teams such as Platform Marketing, Merchant Success, Customer Experience, Business Development and Product team
• Measure campaign performance against forecasts, optimising results for continued improvement and provide new ideas, solutions and sharing of effective campaign strategies
• Continual assessment and development of best practices and approaches to optimisation, digital campaign management and business process improvement
• Understand and utilise relevant data and analytics to gain insights on campaign performance

Requirements

• Degree / Diploma in Operations, Marketing or equivalent
• Preferably at least 2 years of experience in either ad / campaigns operations or in CRM / eCommerce related fields
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Strong operational experience
• Knowledge of analytical methodologies and tactics for optimising Data Driven Marketing campaigns (i.e., segmentation, predictive response models, etc.)
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Strong listening, negotiation, presentation, verbal, and written communication skills, ideally comfortable in a consultative, client-facing environment
• Ability to work collaboratively as part of a cross-functional team
• Conduct descriptive and quantitative analysis to validate hypothesis and support decision-making
• Contribute to process improvement by flagging potential issues or enhancement opportunities
• Keep abreast of industry and competitive trends to identify and develop innovative marketing campaign

We regrets that only shortlisted candidates will be notified

Job Overview:

The AD/CWD reports to the Senior Director of the Centre for Workplace Development (SD/CWD) and is part of the CWD leadership team which ensures that Workplace Grants and Programmes undertaken by CWD are effectively delivered.

Responsibilities and duties:

• AD/CWD is a people manager role thus will be expected to exercise leadership and performance management.
• Assists the SD/CWD to ensure that CWD delivers its commitments/Key Performance Indicators (KPIs) within budget and in a timely manner.
• Provides guidance and coaches junior team members in their work deliverables.
• Engages internal and external stakeholders to identify emerging workplace issues/challenges; and proposes solutions and interventions.
• Able to comprehensively complete a government tender document including budgeting and risk assessment (if needed).

Qualifications:

• A recognized Degree holder.
• Familiarity with workplace grants, programmes and tripartite initiatives be an advantage.
• At least 5 years of relevant working experience in a people manager role.
• Able to work independently and collaboratively.
• Processes strong communication skills, interpersonal skills, and negotiation skills.