JOB DESCRIPTION

Job Title: Snr Customer Service Executive

Location: Lower Delta Road

Reporting Relationship: Manager

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

More specific roles and responsibilities are as follows:

Scope

1. Handle full set of import and export shipments and shipping documents such as Bill of Lading, Delivery Order, Permit Declaration, Notice of Arrival, etc

2. Prompt Response and close communication with vendors, customers, carriers and overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 4 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate without above qualification but with multiple years of proven relevant track records will be considered too.

- Proficiency in English and 2ndLanguage skills

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Ability to find suitable solutions that work for the situation at hand.

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Responsibilities:

• Assist in the daily operations for the call centre team.
• Coach and mentor Customer Relations Officers (CRO), providing guidance and support in handling challenging customer service issues effectively.
• Ensure CROs and Technicians are familiar with communication procedures, guidelines and policies.
• Identify customers’ needs, clarify information, and conduct necessary research to resolve issues, provide appropriate solutions and engage customer proactively.
• Analyse call centre data and prepare reports for management.
• Collaborate with SP Services regarding billing disputes, customer feedback and services failures to ensure timely resolution and customer satisfaction.
• Maintain a focus on meeting targeted service performance level and continuously work towards improvement.
• Evaluate the effectiveness and performance of CROs on annual basis, providing feedback and guidance for their development.
• Prepare work schedules to ensure sufficient manpower coverage.

Pre-requisites:

• Bachelor’s degree with a minimum of 3 years in customer service experience in a service industry, preferably Call Centres or Quality Service Management.
• Able to motivate teams to achieve service goals and contribute to management objectives through teamwork.
• Demonstrate the ability to multitask, priorities the things and manage time effectively.
• Self-starter and excellent team player
• Strong communication skills and customer focus.
• Proficient in MS Office and familiarity with CRM systems and practices will be an added advantage.

About Propseller

Propseller’s mission is to help people build wealth with real estate. In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and Series A lead investor of Grab. At Propseller, we’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced. By elevating the most human part of the service with top in-house agents and industrializing all the rest with technology and centralized operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.7/5 (500+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Propseller is ranked #10 Fastest Growing Company in Singapore 2024 by The Straits Times and Statista!

Find out more at: propseller.com/careers/

Role Description

We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Success Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers and tenants, and coordinating viewings. You will need to be fast, organized, and meticulous when sharing and collecting information from potential buyers or tenants. If you have the ability to always smile and strive to make our clients happy, then we want you.

Duties & Responsibilities

• Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls);
• Search for information within our CRM to deliver accurate answers to questions from potential buyers and tenants whilst entering any new data into the listings to enrich the information;
• Qualify potential buyers and tenants expressing interest in Propseller listings;
• Coordinate and schedule property viewings for buyers and tenants against the schedule of the assigned Real Estate Consultants to meet team targets and maximize sales opportunities for each call/enquiry;
• Track and update your team tasks and activities through our in-house tech platform;
• Conduct daily and weekly feedback and improvement sharing sessions;
• Support ad-hoc tasks and projects from time to time.

Ideal Candidate

You are a young graduate with a Diploma or completed NITEC with at least 1 year of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.

Requirements

• Education & Experience: ITE NITEC / Higher NITEC with working experience preferred OR Diploma with no work experience is required;
• Experience in customer service/sales support/call center would be beneficial;
• Fluent in written and spoken English;
• Fluent in written and spoken Mandarin to converse with Mandarin-speaking customers;
• Proficient in Google Suite / MS Office and with computers in general;
• Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts;
• Organized and able to Multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic;
• Fast and Accurate worker: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast;
• Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks;
• Can-do attitude Problem-solver: You are a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.

You Get

• Central, iconic office near Lavender, Bendemeer, and Farrer Park MRTs;
• State-of-the-art-tools: MacBook Pro and Jabra Headset;
• All training provided (Sales, Real Estate, CRMs). Be ready to learn a lot;
• At least two days home-office per week after training, more possible;
• Opportunity to make history and help thousands of people with the biggest financial decision of a lifetime.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Interview 1 (30 min) – Online Introductory Call
2. Interview 2 (1 hr) – Online/Physical: Discussion and live case with our Operations Manager
3. Interview 3 (1hr) – Online/Physical: Meet with our VP of Operations
4. Paid 2-day on-the-job test
5. Welcome aboard!

Compensation

S$2,300 to S$2,700 / month + up to S$300 / month bonus + Stock options

#LI-DNI

Executive Assistant

• Manage calendars or key executivves, efficiently coordinating schedules and appointments across global time zones.
• Organize, prioritize and appropriately handle time sensitive, confidential documents
• Make travel arrangements, manage the reconciliation and submission of expense reports
• Priortize and handle multiple assignments at any given time
• Overseeing the general office tasks
• Provide support in various activities as required

Requirements:

• Bachelor's Degree in Business Administration or equivalent
• Proven experience as an executive administrative assistant
• Good communication skills and ability to multi task

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

• Position: Patient Service Executive or Officer
• Location: Islandwide
• Working Hours: Monday to Friday | 9am to 6pm
• Salary (commensurate with experience): Up to $4,200 + Bonus + 14 Days Annual Leave + Medical Benefits
• Duration: Permanent
• Industry:Healthcare
• Career Advancement: YES

Responsibilities:

• Work with Operations Manager with planning and reporting activities
• Collaborates with clinic teams to ensure seamless business execution, reinforce positive morale, and uphold company values
• Attend to patients courteously upholding quality service standard
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
• Assist radiographers / nurses if required (e.g: bring patients to the scanning room).
• Assists to prepare patients for scans
• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
• Collect payment and provide financial counselling for radiological procedures
• Any other duties as required

Requirements:

• Mpnimum GCE N / 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations
• Experience in healthcare setting and able to perform Phlebotomy would be an advantage
• Enrolled nurses may be considered.

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with

any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Our client is a local company in the Hospitality industry. Due to business needs, they are now recruiting a Accounts Executive (AR) to be part of their Accounts team for ongoing transformation projects. They are located in the Central – easily accessible.

The Duties of Accounts Executive (AR):

• Oversee outstanding payments on multiple online platforms
• Support in generating invoices and managing billing processes
• Compile journal entries for concluding monthly financial activities
• Conduct reconciliation for transactions between affiliated companies
• Prepare reconciliations for bank and AR
• All other ad hoc duties as assigned

Job Requirements:

• Min Diploma in Accounting, Finance or other business-related field
• Min 1 year of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No. 19C9682
• EA Reg. No. R23115674 (Chong Jia Jia)

Salary: Basic $3,000 - $3,800 +60 handphone allowance + VB

Time: Monday - Friday (8.30am - 5.30pm) & alternate Saturday (8.30am - 12.30pm)

Location: Raeburn Park

Responsibilities:

• Able to handle key customer account or manage accident claims operation team.
• Manage daily operational activities to ensure smooth handling of customers.
• Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
• Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Develops and implements vehicle and equipment preventative maintenance programs.

Requirements:

• 1 to 2 years relevant experience.
• Possess Class 3 driving license.
• MS Office proficiency.
• Ability to be a team player, motivate and work well under pressure.
• Responsible and positive with ‘can-do’ attitude.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities:

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements:

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.

Interested candidates, please submit your application with resume including the following information:

1. Last drawn/ Current salary.
2. Expected salary.
3. Notice Period.

Customer Service Executive - Printing / Design and Build Company - Support Sales Order [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Location: Sentosa

Skills and Experience:

- Strong organizational and communication skills

- Ability to coordinate multiple projects and prioritize tasks

- Proficiency in data analysis and reporting

- Knowledge of project management tools and software

- Attention to detail and ability to meet deadlines

- Previous experience in project coordination or related field is a plus.

Company’s Profile

A leading and established local company specializing in Industrial Vehicles.

Location: Tanjong Pagar

Working Hours: 5 Days Work Week

• Mon to Fri, 9am-6pm
• Alternate Saturdays, 8.30am-12.30pm

Benefits:

• Basic
• Allowances
• Variable Bonus (3 months)

Responsibilities:

• Able to handle key customer account or manage accident claims operation team.
• Manage daily operational activities to ensure smooth handling of customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Manage assigned customer feedback/ complaints in relation to vehicle conditions and repairs.
• Give input into developing budget.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Develops and maintains outside vendor and service provider relationships.
• Performs ad hoc duties as assigned by Supervisors.

Requirements:

• Minimum Education of GCE ‘O’ Levels.
• Preferably possess at least 1 to 2 years of relevant working experience.
• Possess Class 3 Driving Licence.
• MS Office proficiency.
• Ability to be a team player, motivate and work well under pressure.
• Responsible and positive working attitude.

Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Summary:

Customer Service Executive assist the Facility Management business unit while running the Quality Assurance & Communication function of the company. In this role, you will play a vital part in ensuring customer satisfaction and maintaining high-quality standards across our organization.

As the Customer Service Executive, you will assist Facility Management Team to drive customer success and operational excellence. Your primary goal will be to optimize customer experience, promote customer loyalty, and ensuring the renewal of the contract.

Scope of Works of Customer Service Executive

· Deliver excellent customer service to students and stakeholders by promptly addressing inquiries, concerns, and requests.

· Maintain accurate and up-to-date customer records, ensuring that all interactions are properly documented.

· Collaborate with the Customer Services team to identify areas for improvement and implement strategies to enhance service quality and satisfaction.

· Assist in the administration of contracts, including reviewing contract terms, maintaining contract files, and ensuring compliance with contractual obligations.

· Support contract negotiations and renewals by providing necessary documentation and liaising with relevant stakeholders.

· Assist in the tracking and monitoring of contract performance, highlighting any deviations or issues to the appropriate parties.

· Prepare and maintain accurate records, reports, and correspondence related to customer interactions, contracts, and service performance.

· Support the generation of regular reports on customer service metrics, contract status, and key performance indicators for management review.

· Assist in analysing data and identifying trends to provide insights for continuous improvement initiatives.

· Communicate effectively and professionally with students, parents, vendors, and internal stakeholders to address inquiries, provide information, and resolve issues.

· Collaborate closely with other departments, such as Operations, Finance, and Legal, to ensure smooth coordination and alignment of activities.

· Contribute to ongoing efforts to enhance customer service processes and contract management practices.

· Stay updated on industry trends and best practices in customer service and contract administration, sharing knowledge and suggesting innovative ideas.

· Collaborate with cross-functional teams to ensure effective communication and coordination in achieving customer excellence objectives.

· Engage in problem-solving activities, supporting root cause analysis, and implementing corrective and preventive actions.

· Foster a team-oriented approach, promoting collaboration, and knowledge sharing across different departments.

• Responsible for all ISO Tank operation matters.
• Handle documents for import/export, transshipment operations and orders handling domestic and overseas customers.
• Liaise with haulers, forwarders and customers and handle invoices and payment matters.

Requirements:

• Diploma and above
• At least 2 years of operations experience in ISO Tanks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Liaise with clients/carriers/transporters/hauliers to execute import and export shipments (Sea/Air).
• Ensure execution of client requests/requirements and respond to their service issues/enquiries.
• Declaration of PM4 or Dangerous goods application and follow up with carrier for approval.
• Works closely with the Sales/Marketing Dept. and assist to quote on their behalf during their absence.
• Generate booking confirmations, Bill of Ladings and invoices to clients
• Document filing. Declaration of import/export permits.
• Follow up with overseas agents/carriers on shipment status.
• Sending pre-alert notice and advice to agent abroad for every shipment.
• Handling local shipper or agent abroad for any enquiries or complaint for any delay or discrepancies on document through telephone or e-mail.
• Preparing Shipping Certificates, Certificate of Origin and Fumigation Certificate.
• Checking the Portnet everyday and updating berthing and unberthing time for every shipment.
• Updates on exchange rates and SOB.

** Min 1 year experience.

Fresh Graduates are also welcome.

On-Job-Training / Related Job Courses can be provided for suitable candidates who have the right attitude but lacking the correct experience.

** Walking distance from MRT station. Friendly working environment.

** Salary will be commensurate base on qualification and experience.

** Medical and dental benefits provided.

Our Client, in the Automotive Industry located in the North has opening for Service Advisor cum insurance Claims Executive.

Responsibilities:

• Manage and take in accident reporting and explain claims process to customers
• Liaised with insurance company pertaining motor claims / accident reporting reporting matters
• Study vehicle damaged area and able to put up proper repair estimation to surveyor/insurance company
• Conduct vehicle checks for body and paintwork repairs
• Administration duties such as check costing, claims and purchase of spare parts
• Take in servicing/accident vehicle and provide quotations

Requirements:

• At least 1 - 2 years of relevant experience in the Automotive industry.
• No experiences, but willing to learn will be good. Training will be provided.
• Possess good customer oriented and communication skills
  Experience in doing motor claims in authorized workshop / service centers will have an added advantage

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MS WORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Job Title: Senior Customer Service Executive (ID3387)
Location: Redhill
Working Hours: Mon-Fri 9am to 5:30pm
Salary: $3000 - $4200

Job Description:
-Responsible for facilitating and managing activities involving sea export, sea import, warehouse & truck.
-Monitoring pre-alert documents from Origin offices or sales support (sea import only)
-Familiar with custom requirements, import and export procedures.
-Track and monitor vessel arrivals / departures and update customers if any deviations.
-Handle all customers' enquiries timely and effectively.
-Roles- Sourcing for rates from service providers as per the sale/customer's enquiry.
-Coordinate with business partners on Sales lead from the origin or the destination.
-Provide comprehensive service to all aspects of customer's requirement/problem solutions to handle their shipments.
-Preparing of invoices for customers & checking about subcontractor’s invoices & preparing of reports for internal &external customer.
-Ensure compliance with customer's Standard Operating Procedures (SOP)
-Preparing SOP for our internal use.
-Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
-All other ad-hoc work instructions from Managing Director or Manager

Requirements:
• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• Minimum 1-2 years' experience in Sea freight forwarding
• Good experience running & managing sea-freight operations.
• Knowledgeable in sea-freight compliance & regulation
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast pace environment
• Proficient in Microsoft Excel

Job Title – lyf Guard

You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a light bulb, and ending with having a cup of coffee together with the lyf residents in the social spaces after work. You will report to the Senior lyf Guard.

Responsibilities

1) Take Care of All Residents from Pre-arrival to Post-departure

You will:

• Assist lyf residents with their check-in through the Discover ASR, and mobile access activation

• Explore the functions of the Discover ASR with residents (Eg; mobile access and message board)

• Encourage residents to explore and work with the lyf community

• Handle residents' queries on facilities, services, registration and information about shopping, banking, dining, entertainment and local events

• Handle complaints from residents and ensure that they are appeased

• Conduct tours for lyf residents, potential residents and working partners

• Handle residents' related correspondences

2) Ensure Operational Effectiveness

You will:

• Monitor room availabilities through the property management system

• Ensure that procedures follows corporate guidelines

• Perform book-keeping activities

• Conduct regular rounds to ensure cleanliness of property, especially in shared social spaces

• Handle walk-ins, emails and phone enquiries

• Perform light housekeeping and engineering responsibilities and work with relevant outsourced contractors for cleaning and maintenance

• Ensure the property is sufficiently stocked with stationery and marketing collaterals

• Review activities within the team, improve the departmental processes and enhance efficiency

• Ensure that all staff receive skills upgrading and training (Eg; On-the-job training for new hires)

• Ensure all residents' refunds through credit cards are submitted to Finance

3) Create an Inclusive and Collaborative Community

You will:

• Maintain residents' preference profiles and track their likes and dislikes.

• Assist the Ambassador of Buzz to:

• Curate and plan a calendar of events for residents

• Suggest community initiatives to encourage interaction among the residents

• Manage in-building events for compliance with house rules and intercede or escalate issues as they arise

• Solve residents' related issues to provide a cohesive community and to manage residents' expectations

• Engage with residents and provide constructive recommendations to enhance their stay experiences.

Job Requirements

You have:

• At least 1 year of relevant work experience preferably in the hospitality industry

• Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification

• Service-oriented

• Creative and able to form a unique vision for our communities and residents

• Editing skills

• Interesting skill and talent (lyf skills) such as, coffee making, bartending, singing or a computer geek

• Passion in creative and collaborative communities

• Knowledge of current trends and happenings in the local scene

• Pick up and use new systems and technology solutions quickly

• Enjoy learning a variety of tasks, including paperwork

• Willingness to do shifts (i.e. Morning, Afternoon and Overnight)

• To arrange transportation for Subcontract parts and Internal Shifting
• Arrange transport for local deliveries and collections
• Work with internal, external, aftermarket sales teams, and project departments on sales order shipments
• Plan how items should be packed, taking into account special shipping instructions from sales administration
• Work with Warehouse to ensure that items are loaded out correctly
• Coordinate with forwarding company on Export arrangement
• Handle imports and exports (sales orders, inventory, non-inventory, misc shipments)
• Prepare and ensure that all documents and preparations are in place
• Ensure that all documentations are completed after shipment Eg: delivery order and shipping documents
• Ensure shipments are delivered on-time and in the most cost-efficient manner
• Work with customers on shipping arrangements
• Other duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Customer Service Executive (Logistics)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Responsibilities

• Resolves clients’ problems by identifying the problem, explaining procedures, and escalating to Relationship Manager when required.
• Prepare documents such as New Contracts, Renewal Notices, Renewal Contracts
• Verifies integrity of data by comparing it to source documents.
• Reviews data for errors, missing pages, or missing information
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Co-ordinate contract closings with RM, ensuring all required documents and flow of information to the relevant documents.
• Prepare Termination Replies, Joint Inspection Notices and Scheduling for RM.
• Monthly tallying of contracts verses invoices for Finance.
• Maintains operation by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Maintain and updates customer database.

Requirements

• Able to communicate well verbally and active listening skills.
• Organized, meticulous, a team player with positive work attitude & good interpersonal skills.
• Ability to multitask effectively with thoroughness.
• Experience with Microsoft Office (Microsoft Excel, Microsoft Word)
• Comfortable working independently with minimal supervision
• 3 to 5 years of administrative experience

Responsibilities

• To assists the Assistant Manager on all transactional processing functions and managing the process & systems
• To contact and liaise with relevant government statutory boards on government policies, regulations, procedures, practices pertaining to Eldershield plans.
• Continually to improve both efficiency and effectiveness of process and systems so as to achieve desired Net Promoter Score.
• To handle some other enquiries into status of application, appeals relating to administrative requirements

Requirements

• Min. Diploma/ Degree in Business or related
• Proficient in MS Office
• Preferably with at least 1 year of insurance industry experienced

Interested applicants please email your resume to [email protected]

Jas Lee Geok Kuan (R1111031)

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.