Total 5 firmware engineer job vacancies in Customer Service category in D08 Little India

• Candidate should be capable to work with Marine Electronics, Communication and Navigational equipment e.g Marine Radars, ECDIS, VDR, GPS, AIS, MFHF, VHF, Satellite Systems, Speed Log, Echo-sounder etc on board vessel as well as at workshop.
• Candidate should have prior experience of repair, service, new installation, and commissioning of above listed items.
• Candidate with Good Knowledge and experience in Troubleshooting and Repairs of Bridge Equipment will be given preference.
• Candidate should be capable of doing independent Documentation, coordination with other staff member, weekly reporting.

Job Description:

The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues

Requirements:

Responsible to provide BAU support for Enterprise Datawarehouse

Responsible to provide operational support and ensure SLI of system availability, batch deliverables

Respond on time to the queries raised by various business units

Provide timely updates regarding production status and progress of issue resolution

Fine tune applications and systems for high performance and higher volume throughput

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

Perform impact analysis of enhancements/projects that will impact supported systems

Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

Support relevant software/platform/database upgrade for the systems

Work with delivery team for smooth transition from projects/enhancements to BAU Mode

Incident, problem, and service outage management experience

Participate in Disaster Recovery and Business Continuity exercises

Able to support relevant software/platform/database upgrade for the systems

Server Performance, capacity, utilization monitoring and Health monitoring

Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

At least 3+ years of relevant experience in banking/financial services industry

Experience with Teradata FSLDM and data mapping

Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

Experience in Performance Tuning on Teradata or other MPP data pipeline.

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills

We are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.

If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.

Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.

Primary Responsibilities:

- Addressing user tickets concerning hardware, software, and networking issues

- Assisting users in the installation of applications and computer peripherals

- Employing targeted questioning techniques to effectively diagnose problems

- Handling user inquiries related to hardware, software, and networking

- Providing users with straightforward, step-by-step instructions

- Conducting remote troubleshooting as necessary

- Experimenting with alternative approaches until issues are resolved

- Customizing desktop applications to meet user requirements

- Recording technical problems and their solutions

- Escalating unresolved issues to higher-level support personnel

- Following up with clients to verify system functionality

- Reporting customer feedback and potential product requests

- Contributing to the development of technical documentation and manuals

JOB OVERVIEW

We are looking for a Field Support Engineer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform Preventative Maintenance of security and parking equipment, and day-today troubleshooting and corrective maintenance at various car park sites.
· Promptly submit and write Service Reports and Maintenance Checklists after each session to ensure the next team can follow-up on next-steps in a timely manner.
· Assist in resolving technical issues with customers, contractors and vendors.
· Able to provide necessary training to teammates and end-users.
· Assist in project implementation and enhancement work of security and car park systems including installation and commissioning.
· Work closely with the Technical Support and Customer Support team both onsite and remotely.
· Assist with stock management.

QUALIFICATIONS AND REQUIREMENTS

· Candidate must possess at least a Diploma or Professional Certificate in Electronics/Electrical/Mechatronics Engineering or any related field.
· Possess good communication and presentation skills with good command of English.
· At least 1-2 years of working experience in car park or security field preferred.
· Experience dealing with CCTV, network access and other security devices will be advantageous. Able to work well in a team.
· Valid Class 2 or 3 Driving License required.
Willing to work on rotational standby duties