Total 3 front end developer job vacancies in Customer Service category in D16 Upper East Coast, Bedok, Eastwood, Kew Drive

The Role

The End User Support Lead will be responsible for leading the team to plan and implement JRIS internal system projects and perform BAU activities. He/she will work closely with stakeholders mainly from Japan Head Office, end users, system development teams, back-office teams and vendors to establish effective and efficient collaboration.

Job Responsibilities

• Develop digitalization solutions for internal systems to enhance operational efficiency.
• Improve the office automation (OA) environment to create more productive workspaces.
• Establish governance frameworks to effectively manage IT risks and ensure alignment of activities with overall business objectives.
• Evaluate and review internal system processes and procedures to ensure the adherence to the corporate security process.
• Ensure that internal systems are properly maintained.
• Act as the point of liaison to Head Office for all matters related to OA and internal systems.
• Lead, guide and manage team members for project planning, execution and BAU support.
• Review and develop strategies for resource planning and utilization.
• Oversee the development of learning roadmaps for teams and functions.
• Establish performance indicators to benchmark effectiveness of learning and development program against best practices.
• Implement succession planning initiatives for key positions.
• Advise stakeholders toward reaching compromises and agreeing on expectations.
• Build high performance values-driven culture among the team in support of the organization's agenda.
• Lead and motivate team towards development and delivery of strategic priorities for Planning department.
• Provide daily supervision to team members, ensuring that they are motivated and equipped with skills and resources to manage their tasks respectively.
• Oversee hiring, training and coaching of team members.
• Perform other duties as and when assigned.

Job Requirements

• Bachelor’s degree in information technology, Computer Science or equivalent with around 5 years’ experience in providing IT services to financial institutions.
• In -depth knowledge on MSO365, Group Policy, AD Trusts, AD Sites and Services, DNS, DHCP, and DFS.
• In -depth Knowledge on Microsoft Licensing, SCCM, PC/laptop hardware and software delivery.
• Knowledge of IT service business for bank or FI.
• Comprehensive knowledge of technologies supporting asset management processes.
• Experience to handle regional projects which involve stakeholders in Japan.
• Experience supporting IT End User Service in a large organization.
• Proven experience in solution, architecture, design for desktop OS engineering, virtualization
• Experience in internal control or audit area with a deep understanding of the IT business process and systems.
• Capability to lead and drive the IT BAU related tasks with good time and stakeholder management skills and experience.
• Proactively socialize with stakeholders and maintain good relationship to steer the tasks.
• Possess strong and assertive verbal, written communication skills and presentation skills.
• Ability to work in a fast -paced environment with constantly changing priorities.
• Good bi-directional and collaborative attitude to work as a professional in a team.
• Microsoft certification – Intune, MS 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
• VMware certification - Security certifications and CCNA certification are desired for the role.
• ITIL v3 Foundations Certification.
• CPA, CIA, CFE or other related certification for corporate governance.
• Project Management certification (e.g., PMP, PRINCE2) or equivalent experiences.

IT Associate Engineer (End User Support)

Salary: $3000-$3800

Working hours: 9am-6pm (Mon-Fri)

Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to enduser devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails

• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

• Support service request and incident management to provide quality end-user services.

• Perform ad-hoc root cause analysis and problem resolution.

• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.

• Develop checklists for typical problems.

• Assist immediate supervisor in the definition methods for issue resolution and prevention.

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with 1-2 year relevant experience in End User support.

• Proficient with Windows operation systems, M365, Anti-virus software and etc.

• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)

• Handling incident tickets from end user for IT matters.

• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

Hi! Looking for an admin assistant $2000/ month,

14 days of leave and MC (at postal code 460537). Working hours are Monday to Friday 2pm to 9.30pm. Dinner break included.

Job scope include:

- billing of customers

- answering walk in or WhatsApp inquiries

- scheduling

Singaporeans/PR only! Please WhatsApp me at 91239975