Total 13 hr partner job vacancies in Customer Service category in D18 Tampines, Pasir Ris

JOB OVERVIEW

Our SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact from their subscription with Concur.

Responsibility

• Proactively engage and build partnership with Customer C-suite stakeholders and decision makers to support your clientele throughout the customer life cycle stages, from adoption, consumption, expansion and renewal.
• Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy.
• Own the Customer’s Success Planning and conduct Customer Business Reviews to drive adoption, consumption and value received from their utilization of the Concur solutions.
• Establish strategic relationship with customers and be seen as a trusted advisor
• Competent in conveying and articulating both quantifiable and qualitative value and impacts to the Customer’s business.
• Work in partnership with Client Sales Executives (CSE) to devise and execute Customer Success and Revenue Plan, by active identification of opportunities through the conversations and review we have with the client, and passing them on to the CSE for further qualification and closure.
• Actively contribute and participate in organizational development, learning and growth projects
• Maintain data integrity through regular and timely updates on the client’s success plan.
• Be a client advocate and a voice of reason as you collaborate across cross functional teams within SAP and Concur.

Skills & Qualifications:

• 3 -8 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
• Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.
• Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
• Experienced in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
• Ability to uncover how a customer defines success and the ability to align that vision with SAP Concur’s value delivery to create enduring trust-based partnerships
• Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
• Proven track record of exceeding retention and growth targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers’ matrix environment
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions and how we help solve customer business problems
• Strong business acumen and ability to drive a value-based conversation
• Strong conflict management skills. Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes.
• Facilitate client meetings that measure progress and business impact
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
• Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions

On behalf of our client, we are looking for a suitable candidate to join them as a Customer Support Assistant

Job description

• Reports to Contact Centre Team Lead

• Handle customer service hotline and provide the first level of support from multiple Channels

• Resolve customer queries efficiently and escalate problems/issues promptly.

• Follow Standard operating procedures closely.

• Work as a team and ensure that the contact center service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry

• 3 Rotating shifts - day and night with shift allowances

Morning shift: 730am to 5 pm

Day Shift:1pm to 10.30 pm

Night shift: 10.30pm to 8am

Knowledge or Skills

• Pleasant disposition with good communication skills

• Fluency in a second language

• Computer literate and good typing skills

Work location: East (near to MRT station)

Type: Permanent

EA Registration: 22C0971|EA License No.: R21101298

Able to commit at least 3 consecutive months.

One-time bonus of $200 after 6 months consecutive work

A. 5hrs a day + 30 mins break, 4 days per week: (4:30PM to 10:00PM Shift)

B. 7hrs a day+ 45mins break(meal provided), 5 days per week: (2:15PM to 10:00PM Shift)

Job Responsibilities:-
- Serve the customer according to SUBWAY standard

- Food preparation including bread and cookie baking
- Ensure food storage and preparation areas are maintained according to Health and Safety and Audit standards
- Comply with Food Code of Practice
- Complete daily and weekly cleaning schedules
- Follow security and safety procedures
- Maintain a safe working environment for employees and customers
- Work as a team member
- Deliver a high standard of service when dealing with products, sales and catering for customer needs

- Opening/Closing the shop

Start immediately if you have already have a valid food hygiene certificate, TDAP & MMR Vaccine


Working Location:-
SUBWAY
Changi General Hospital
2 Simei St 3
#01-03 (next to Lobby B)
Singapore 529889

Contact Person: Ms Lyn 91548053

Product area

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Qualifications

Job responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions for telco, ecommerce, and retail partners in region to adopt.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation for new device launches.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.
• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications

• 3 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
• 3 years of experience managing projects and working with analytics or SQL.

Product area

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional job description

In this role, you will be responsible for partnering across people operations and with business leaders to ensure that organization design are managed in a fair and timely manner, consistent with local requirements and in support of business objectives.

Please note this is a Fixed-Term Contract until the end of 2024.

Qualifications

Job responsibilities

• Own the centralized reorganization (reorg) process and standards.
• Act as advisor to Front-line HR and the business across the full reorg life-cycle, from early ideation to landing and communications change management.
• Identify risks associated with proposed organizational changes, raise to and influence appropriate parties accordingly.
• Partner with HR COEs, including Benefits and Internal Mobility, to ensure appropriate support is provided to impacted Googlers and ensure smooth execution of the reorg.
• Consult with local HR, Labor Relations, and our Legal Partners to execute on Workers Councils and other regional compliance requirements.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in employee relations/investigations, gained in either an HRBP role, Employee Relations Advisory role, or equivalent experience as an employment attorney practicing employment law.

Preferred qualifications

• Ability to establish strong cross-functional relationships at all levels and geographies.
• Ability to pay attention, convey opinions and recommendations both in speaking and writing.
• Ability to operate with empathy and diffuse/de-escalate challenging conversations/situations.
• Excellent investigative and problem-solving skills, with the ability to organize and analyze data.

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

Part Time Available: $10/hr

Able to commit at least 3 consecutive months.

One-time bonus of $200 after 3 months consecutive work

(A) 6.5 working hours per day, 45 minutes break, 5 days a week (4 weekdays and 1 weekend)
Shift: Weekday 2:45PM-10:00PM, Weekend 1:45PM-9:00PM

(B) 5 working hours per day, 30mins break, 4 days a week (3 weekdays and 1 weekend) Shift: Weekday 4:30PM-10:00PM, Weekend 3:30PM-9:00PM

Job Responsibilities:-
- Serve the customer according to SUBWAY standard

- Food preparation including bread and cookie baking
- Ensure food storage and preparation areas are maintained according to Health and Safety and Audit standards
- Comply with Food Code of Practice
- Complete daily and weekly cleaning schedules
- Follow security and safety procedures
- Maintain a safe working environment for employees and customers
- Work as a team member
- Deliver a high standard of service when dealing with products, sales and catering for customer needs

- Opening/Closing the shop

Start immediately if you have already have a valid food hygiene certificate, TDAP & MMR Vaccine


Working Location:-
SUBWAY
Changi General Hospital
2 Simei St 3
#01-03 (next to Lobby B)
Singapore 529889

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

On behalf of the hiring company which is an OEM (Original Equipment Maker), we are looking for a suitable candidate to join them as an Operations Business Executive.,

Responsibilities

• Extract daily equipment breakdown records from the system and provide the data to respective parties for follow-up.
• Prepares and sends monthly equipment breakdown records to customers & internal parties.
• Maintain the record of tools, assets & other records of the division/teams
• Communications with internal & external customers.
• Prepare and present ISO, EMS, and J-sox documentation/test for division.
• Leads a team to assist engineers & section heads in preparing and submitting quotation input & purchase requests. Liaise suppliers/subcons for price inquiry on supply/works.
• Liaising with the contracts department to update and maintain price records for all clients
• Liaising with the Purchasing department for purchasing and standardization of vendor price
• Any other ad-hoc matters/issues assigned by Department Head/Manager

Requirement:

• Candidates should have strong capabilities to extract and combine relevant data from different systems/formats to extrapolate and present various reports.
• Good command of written & spoken English
• Experience with ERP would be advantageous
• Advanced knowledge of Excel, Excel Macro programming, Word & other MS office applications would be advantageous.
• Confident and possess leadership qualities

Location: East (short walking distance to MT station)

5 days work week

EA License : 22C0971 | EA Registration : R21101298

On behalf of the hiring company which is an OEM (Original Equipment Maker), we are looking for a suitable candidate to join them as an Operations Business Executive.,

Responsibilities:

• Extract daily equipment breakdown records from the system and provide the data to respective parties for follow-up.
• Prepares and sends monthly equipment breakdown records to customers & internal parties.
• Maintain the record of tools, assets & other records.
• Daily operations support to all parties in the division.
• Communications with internal & external customers.
• Prepare ISO, EMS, etc, documentation/test for division.
• Leads a team to assist engineers & section heads in preparing and submitting quotation input & purchase requests. Liaise suppliers/subcons for price inquiry on supply/works.
• Liaising with the contracts department to update and maintain price records for all clients
• Liaising with the Purchasing department for purchasing and standardization of vendor SOR price
• Any other ad-hoc matters/issues assigned by Department Head/Manager

Requirement:

• Fresh diploma/degree graduates are welcome
• Good command of written & spoken English
• Experience with ERP would be advantageous
• Good knowledge of Excel & other MS Office applications would be advantageous.
• Confident and possess leadership qualities

Location: East (short walking distance to MT station)

5 days work week

EA License : 22C0971 | EA Registration : R21101298