Total 7 human resource manager job vacancies in Customer Service category in d27 yishun sembawang

Job Description

Leadership and Management:

• Oversee the entire service department, including technicians, engineers, and support staff. Provide leadership, direction, and guidance to ensure that service operations run smoothly and efficiently.
• Oversee the day-to-day operations of the service department
• Responsible for managing and sourcing maintenance contracts.
• Responsible for preparing and submitting tenders and quotations for maintenance services and related works.
• Assess maintenance sites for additional work beyond the scope of the existing contract. Coordinate with supervisors and engineers to identify these needs, propose them to clients, and provide quotations for the additional services.

Customer Relationship Management:

• Primary point of contact for clients.
• Responsible in follow-up with clients on maintenance works.
• Gather and share feedback from clients with relevant personnel.
• Ensure prompt attendance to clients’ feedback.
• Coordinating with other departments, resolving customer complaints, and implementing process improvements.

Resource Allocation:

• Responsible for allocating resources, including personnel, equipment, and materials, to ensure that service calls are handled promptly and effectively.

Budgeting and Financial Management:

• Develop and manage budgets for service operations. Monitor expenses, control costs, and seek ways to improve profitability while maintaining high-quality service.

Quality Assurance:

• Establish and enforce quality standards for service delivery. Monitor performance metrics, conduct audits, and implement corrective actions as needed to ensure consistent quality.

Training and Development:

• Oversee the training and development of service personnel.
• Identify training needs, provide ongoing education, and promote a culture of continuous improvement.

Regulatory Compliance:

• Ensure that service operations comply with relevant regulations, codes, and standards. Stay informed about industry best practices and legal requirements to mitigate risks and ensure safety and compliance.

Requirements

• Technical knowledge and at least 10 years of experience in the air-conditioning and mechanical ventilation (ACMV) field.
• Experience in service management or related roles.
• Diploma/ Degree in Mechanical Engineering/ Electrical Electronics Engineering or BCA approved certification.
• Analytical and good troubleshooting skills.
• Strong leadership and managerial skills.
• Problem-solving and decision-making skills.
• Customer service-oriented mindset.
• Able to work independently and in a team.
• Willing to learn.
• Resourceful, initiative, driven, and pro-active.
• Ability to multitask and prioritize work.
• Confident, positive mindset, honest, has integrity and good work ethics.
• Able to converse, read and write in English.
• Excellent communication and interpersonal skills.
• Basic computer literacy skills.

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

1. Loves turtles and is able to care for them, with some experiences would be advantageous

2. Able to learn and share the knowledge with others, in a group when needed.

3. Counter collection and items sale (sometimes)

5. Able to work independently and on holidays and weekends (IMPORTANT)

(6 day work week, 1 weekday off)

6. Fast Learner

7. There will be physically heavy workloads. (important)

8. Have some animal care/administrative background will be useful.

Service Manager (Water/Wastewater Treatment)

Responsibilities

• Coordination, planning and execution of routine Maintenance and Operation job for Water/Waste Water treatment equipment & system
• Carry out plant performance monitoring, water quality checking, data trending and submit the analysis report to system owner.
• Water system troubleshooting and emergency response.
• Provide system improvement and modification solutions to customer along with engineering team.
• Good attitude and communication with clients to meet the client and system requirement.
• Good teamwork with multi-disciplinary engineering knowledge.
• Managed service team manpower schedule arrangements.

Requirements

• Minimum Degree Holder on Chemical Engineering, Mechanical Engineering, Environmental Engineering or equivalent are preferred.
• Excellent Planning skill
• Good leadership, communication and teamwork player
• At least 5 years of relevant working experience
• Candidate with driving license preferred
• Candidates who can start work in short notice preferred
• Local preferred

• Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

General Summary:

The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program documentation. The role entails collaboration with internal teams and external partners to ensure the efficient delivery of service of the centre.

Additionally, ESCC Assistant Supervisor/Assistant Centre Manager will be involved in management meetings, supervision, assessment and intervention planning for students, and coordination with professionals and community resources for service delivery and follow-up.

Reporting Structure:

The ESCC Assistant Supervisor/Assistant Centre Manager will report to the Executive Director of Woodlands Social Centre and/or the Board of Directors.

Key Responsibilities:

1. Program Planning and Implementation:

• Development of relevant daily programs and special projects to meet the needs of the students.
• Plan, coordinate, implement, execute program activities (eg. art and craft, character building, holiday excursions), and ensuring adherence to objectives and timelines.
• Plan and execute yearly events and activities at the centre (house-keeping, holiday programmes for students).

2. Assessment and Support:

• Conduct assessments to identify the needs of students/families.
• Counsel students with behavioural and/or disciplinary issues.
• Provide care and supervise students in an after-school care setting.
• Provide support to students, including their families, through various interventions and activities.
• Deliver support and intervention services to students and their families, addressing prioritized needs within the centre's policies, philosophy and procedures.
• Guide students in their schoolwork in at least two subjects (English/Chinese/Maths/Science).

3. Collaboration and Partnership:

• Liaise with schools and parents regarding students’ progress and behaviour.
• Collaborate with internal teams from Woodlands Social Centre (WSC HQ), and external partners to ensure smooth program delivery.
• Establish and cultivate strong relationships with stakeholders, including community organizations, schools, and government agencies.
• Coordinate with professionals and community resources for service delivery and follow-up.
• Collaborate with the Volunteer Manager in volunteer management, including recruitment, onboarding, training, and supervision.

4. Documentation and Reporting:

• Maintain accurate and up-to-date program documentation, including students records, progress notes, program evaluation, fees collection, subsidy application, compliance with governmental rules and regulations.
• Prepare required reports and documentation for management, government agencies and relevant stakeholders.

5. Management and Administrative Support

• Manage enquiries of new students.
• Manage team of teachers in community-based student care centre.
• Evaluate and provide feedback to the staff on classroom management skills.
• Coordinate annual staff appraisal, declaration of offenses, conflict of interest etc
• Manage all administrative operations of the centre (eg staff training, finance and claims of staff).

Job Description:

1. Responsible for maintenance & add-on related activities including attending meetings, coordination and supervision works.

2. Plan the maintenance schedule and ensure that the work schedules are executed as planned.

3. Review and check the service reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.

4. Assign tasks to the team when there are breakdown calls from the clients.

5. Monitor and follow up on procurement of parts.

6. Ensure the sub-con workers follow proper work processes.

7. Perform price negotiation to meet the budget.

8. Ensure the spare parts / equipment are always maintaining at the minimum stock inventory level.

9. Provide supervision to the Engineers and Technicians for day-to-day work activities.

10. Follow up payment from the customers.

11. Forecast future manpower needs to ensure there is sufficient manpower to perform the assigned tasks.

12. Co-ordinate with the project teams for projects handover.

13. Arrange and conduct training for the staff.

14. Other duties as assigned,

Job Requirements:

1. Diploma / Degree in Engineering.

2. At least 5 years of work experience in the related field.

3. Experience in one or more of the following fields will be an added advantage:

· Building Management System

· Security, Access Control, CCTV System

· Fire Alarm System

4. Good management Skills.

5. Pleasant personality, excellent customer service skills and able to build and maintain a positive relationship with customer satisfaction.