Total 10 it auditor job vacancies in Customer Service category in d03 queenstown tiong bahru

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

About our client: Our client is one of the MNC companies in the Chemical industry.

About the role:

• Support onsite helpdesk and workplace operation in Singapore.
• Support offshore colleagues (e.g. India, Japan and Korea) colleagues via remote support tool.
• L1 Triage with ServiceNow tickets assignment, tracking and resolution within SLA.
• Responsible for Asset inventory.
• Microsoft Intune Laptop/desktop lifecycle for new hires/ resigned.
• Supports Site IT and lab Applications as backup.
• Support IT office technology (e.g. File, print services, IP phones & etc).
• Hand on support for network and PC hardware issues.
• Configure printers and label printers on network and resolve printer problems.
• Participate in global/local projects to deliver solutions on-site.
• Email messaging support configurations, troubleshooting (Lotus Notes Archive)
• Managing User Accounts, Profiles, Groups & resource Permissions.

About you:

• Bachelor’s degree/Diploma in Information Technology, Computer Science, or a related field.
• 2-3 years of experience in IT support or a similar role, preferably in the chemical industry.
• Experience with helpdesk ticketing systems (e.g., ServiceNow).
• Proficiency in Microsoft Intune for managing laptop/desktop lifecycles.
• Familiarity with remote support tools for assisting offshore colleagues (India, Japan, Korea).
• Strong knowledge of network and PC hardware troubleshooting.
• Experience in configuring and resolving issues with printers and label printers.
• Understanding of email messaging support configurations and troubleshooting (e.g., Lotus Notes Archive).
• Familiarity with asset inventory management.
• Good Team player and communication skills.
• Strong teamwork and collaboration abilities.
• Good organizational skills with attention to detail.
• Ability to manage user accounts, profiles, groups, and resource permissions effectively.
• Willingness to participate in global/local projects.
• Ability to support site IT and lab applications as needed.

Others:

• Work location: Jurong Island (company transport provided)
• Work hours: Mon - Fri (8.00am - 4.30pm)
• Contract Duration: 1 year, subject to extension

*Please note that only shortlisted candidates will be contacted*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Responsibilities

· Provide technical support and troubleshooting for end users on Microsoft 365 applications and services.

· Perform user account management and prepare laptop or desktop for new staffs.

· Manage and maintain end user computing devices, including desktops, laptops, and mobile devices.

· Adhere to Cyber Security Compliance

· manage and maintain and reporting for software/hardware purchases, licenses, IT inventory, service contracts, installation, and maintenance

· Liaise with vendors for purchasing of IT equipment and software licenses.

· Monitor and maintain the network infrastructure to ensure optimal performance and security including Voice Over IP (VoIP), Network Firewall, Network Switches and etc.

· Explore on new technology and solution which include system, network, security, voice, backup, disaster recovery and etc to improve solution design and delivery

· Collaborate with internal and external stakeholder implement IT projects and initiatives.

· Document IT processes, procedures, and configurations.

· Stay up-to-date with the latest technologies and best practices in IT support.

· Performs any other assigned duties as required by the organization, including within the IT department and broader company.

Requirements

· Degree/Diploma in Computer Science/Information Technology or equivalent

· Minimum 2 years of experience in the related field

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance

· Experience with IT asset management and onboarding processes

· Good knowledge of Microsoft 365 cloud technology (SharePoint, One Drive, Azure AD) and Server, Network & IP Telephony technologies (TCP/IP, SIP, WIFI, LAN, WAN, DHCP, DNS)

· Basic understanding of cyber-security

· Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

Join Skubbs: Where Passion, Innovation, Teamwork, and Excellence Converge!

Are you ready to take your IT career to new heights? Skubbs is seeking dynamic individuals who are driven by passion, thrive on innovation, believe in the power of teamwork, and are committed to delivering excellence. If you're ready to be part of a company that values these core principles, read on to discover why Skubbs is the perfect place for your professional growth.

Passion Drives Us: At Skubbs, passion isn't just a buzzword – it's the heartbeat of our organization. We are deeply passionate about leveraging technology to solve complex challenges and improve businesses. As a member of our team, you'll have the opportunity to work on projects that ignite your passion and allow you to make a meaningful impact.

Innovation is in Our DNA: Innovation is more than just a concept at Skubbs; it's a way of life. We believe in staying ahead of the curve by constantly exploring new technologies, methodologies, and solutions. If you're excited about pushing the boundaries of IT and love to explore innovative solutions, you'll find a stimulating environment here that encourages and rewards your innovative thinking.

Teamwork Makes the Dream Work: We know that the best results are achieved when diverse minds collaborate. At Skubbs, teamwork is integral to our success. We foster a collaborative culture where every voice is heard, and everyone's contribution matters. Joining Skubbs means becoming part of a team that supports and uplifts each other to achieve collective goals.

Pursuit of Excellence: Excellence isn't an option; it's our standard. Skubbs is committed to delivering top-notch solutions and services to our clients. Whether it's in coding, project management, or customer support, we strive for excellence in everything we do. If you share our dedication to producing high-quality work, you'll find a home at Skubbs where your pursuit of excellence is recognized and rewarded.

What We Offer:

• A fun, vibrant and inclusive workplace that values your uniqueness and contributions.
• Exciting projects that challenge you to expand your skill set and grow as a professional.
• A supportive environment where you'll collaborate with experts in various IT domains.
• Opportunities for continuous learning and development to keep you at the forefront of technology.

Responsibilities:

1. Assist to maintain and monitoring project plans, and project schedules.
2. Organize, attend, and participate in project meetings, when required.
3. Document and follow-up on important actions and decisions from meetings.
4. Provide administrative support as needed.
5. Assist in developing project strategies.
6. Assess project risks and issues and provide solutions where applicable.
7. Assist in ensuring adherence to processes, and all documentation is available and updated.
8. Provide the necessary system application support for projects launched.
9. Undertake project tasks as required.

Requirements:

• Willingness to learn and take responsibility.
• Good organisational skills.
• Good verbal and written skills.
• Effective in communication with internal and external stakeholders.
• Ability to work effectively both independently and as part of a team.
• Ability to work in a fast-paced and dynamic environment.

About the role of IT Support Executive

We are built on strong values and ethics and are seeking like-minded candidates to join the team. Ready to bring your IT game to a cause that matters? Join South Central Community Family Service Centre (SCC) – where tech meets heart, and every troubleshooting session is a step towards helping those in need. This role would extend to supporting =Dreams (Singapore) Limited [association of =D and SCC], a unique full service co-living space exclusively for secondary school teens featuring after-school academic and holistic support.

• Role: IT Support Executive
• Department: FTMS
• Reporting to: Assistant Manager, IT Systems & Support
• Location: South Central Community Family Service Centre, Blk 5 Delta Avenue #01-09 S (160005) & =DREAMS (Singapore) Limited, 99 Haig Rd, S (438748)

Responsibilities:

• Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal staff (s).
• Facilitate and set-up AVS/video conferencing before for general meetings.
• Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.
• Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.
• Manage software licenses, ensuring that it is up-to-date and timely renewal
• Streamline and maintain IT-related contracts with clear SLAs.
• Ensure and safeguard proper management of data through migration/backup missions.
• Collaborate on projects, adding inputs and contributing to the success of implementation.
• Ensure that IT-related policies are current, and organised.
• Stay current on new developments in IT.
• Any other ad-hoc duties as assigned by superiors.

Competencies and Requirements:

• Minimally 2 years of IT experience. (Fresh Graduates are welcomed to apply too!)
• Experience and proficiency with Microsoft 365 & Windows applications.
• Good knowledge of and troubleshooting experience with hardware and system network, including conferencing applications and Audio/Video equipment.
• Good oral communication skills with the ability to articulate complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs/reports.
• Good analytical and problem-solving skills to troubleshoot and diagnose issues.
• Strong in project and time management skills to provide updates and fixes within a promised time frame.
• Must be able to work independently with a proactive mentality.
• Strong ability in multitasking and work with staff at all levels.
• Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.
• Bonus points for Tech Certifications (CompTIA A+, MS365 Admin)