Total 1,896 manager job vacancies in Customer Service category in Singapore

Job Highlights

• Basic + Commission + Bonus!
• Great Medical Benefits and Staff Purchase
• Engaging and Positive Workplace Culture

Job Description

Responsibilities:

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

• Conduct outbound calls to potential customers to promote products or services.
• Generate sales leads and schedule appointments for sales representatives.
• Deliver persuasive and compelling sales pitches to prospective customers.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Achieve individual and team sales targets.

Administrative Support:

• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Provide administrative support to the sales team, such as data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficient in using CRM systems and telemarketing tools.
• Good organizational and time management skills.
• Ability to work well in a team and collaborate effectively.
• Resilience and ability to handle rejection.
• High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.

Service Delivery Engineer / Manager

Responsibilities:

• Manage the performance of services and ensure that Service Levels are met.

• Engaging the customer and/or vendors to ensure the smooth delivery of services when required

• Communicate and liasing with clients, stakeholders and vendors.

• Provide Service Performance Reports to clients

• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.

• Do trending of the equipment failure and provides feedback to QA on products quality.

• Keep track of the equipment obsolete and prepare/updates service checklist.

• Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

Requirements:

• Good communication skills, keen to learn and a team player

• Experience with contract and vendor management

• Ability to work independently, plan and provide system solution and troubleshooting

• Ability to manage stakeholders and vendors

• Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com

*Only shortlisted candidate will be notified.

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)

What you'll Do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. 

The day-to-day

• Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
• Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
• Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
• Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
• Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
• Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
• Full P&L responsibility with monthly reporting to Segment President
• Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

Job Profile Summary:

In this role, you will assist in performance monitoring, collating business statistics, identifying automation

and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.

Job Description

• Drive initiatives and enhancement projects to improve businesses processes and systems.
• Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
• Map process flows across business operations and services, analysing and identifying process gaps
• Measure and compare current processes with identified procedures and policies, and assist in providing recommendations for ideal future state.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Support BA to ensure the accuracy of the user requirements for system enhancements.
• Review User Acceptance Test (UAT) Test Plans for digital projects and enhancements
• Review UAT results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Prepare user guides and provide training to end users on the implemented solutions.
• Responsible to maintain comprehensive project documentation, including project plans, schedules, budgets, and progress reports.
• Assist in project managing to ensure that all tasks assigned to the team meets the prescribed delivery schedule and timeline.
• Support post-deployment verification activities and assist in business recovery efforts if needed.
• Ensure all post deployment issues are resolved during post implementation warranty support and transition over to business owner upon project completion.
• Monitor and track projects and initiatives to closure, and measure the outcomes to assess effectiveness.

Working Experience:

• At least 5-8 years of relevant experience in performance management or business process improvement, with measurable achievements
• With prior experience with employee benefits scheme is desirable

Requirements:

• Strong problem-solving and project management skills
• Good interpersonal and communication skills, with the ability to effectively interact with customers and stakeholders
• Proactive, detailed oriented
• Customer-centric with ability to work under pressure
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Education:

• Degree

Primary Care Engagement (PCE) Team, Primary Care & Community Care Development Division (PCDD) supports MOH and primary care providers, essentially private GP and dental clinics in the operationalisation and administration of national schemes such as Community Health Assist Scheme (CHAS), Screen for Life and Public Health Preparedness Clinics (PHPCs). This is to enable our primary care providers to provide affordable and quality care for patients in our community.

As a member of this team, your key roles will include the following:

Schemes Administration

• Encourage and recruit private GP and Dental to sign up for national schemes and programmes
• Conduct training and on-boarding of clinic onto the scheme and programme
• Lead in the management of specific national schemes, which includes liaising with MOH and relevant entities on the development, monitoring, reporting and administration of the schemes.
• Assist in the development of collaterals for marketing and administration of schemes and programmes
• Proactively review, identify gaps and propose solutions to ensure smooth operations of schemes
• Work with various agencies (MOH, NCS, HPB, IHiS) to continuously improve workflow to ease administrative or IT workload for the clinics
• Driver for publicity platforms such as content management on various platforms, both online and offline

Account Management

• Engage and provide dedicated support to assigned private General Practitioner (GP) and Dental Clinics as their account manager
• Manage and foster strong relationships with the doctors, dentists and their staff
• Support and assist the assigned clinics to administer national schemes, such as CHAS, Screen for Life, PHPC, National Vaccinations for Adult & Childhood and Child Development Screening.

Cross Team Workgroup

• Be involved in initiatives to further enrich the engagement and development of the Primary Care sector
• Support IT initiatives for both internal and external stakeholders for driving primary care digitalisation.
• Co-create models of care to support the PCDD long term initiatives.

Job Requirements

• Degree holder in any discipline
• Experience in developing networks and partnerships with stakeholders
• Able to multi-task and possess strong project management skills
• Adaptable, resilient and able to work well in a dynamic and fast paced environment.
• Strong problem solving and conflict resolution skills
• A self-starter, with strong analytical and communication skills (both spoken and written)
• Prior experience in healthcare (GP engagement/operations) is an added advantage
• Able to work after office hours when required

• Location: Central
• 5 days work week (Hybrid working arrangement)
• Remuneration: Basic up to $7000

Responsibilities

• Manage the financial and management reporting for a group of entities and ensure timely closing of accounts

• Prepare and perform analytical variances review of the monthly accounts

• Prepare and review monthly cashflow projection, quarterly forecast and annual budget

• Handle the review and submission of GST returns, property tax and annual tax returns

• Responsible for the preparation and review of statutory financial statements

• Ensure compliance with local statutory requirements, accounting standards and SGX/MAS requirements

• Liaise with internal and external auditors, tax agent, trustee and external service providers

• Maintain Yardi software and explore system improvements to enhance reporting process

• Any ad-hoc projects and assignments as assigned

Requirements

• Degree in Accountancy / ACCA or equivalent

• Minimum 3 to 5 years of relevant accounting and/or audit experiences in a similar position

• Possess high level of initiative and able to perform under tight timelines

• Responsible, meticulous, self-motivated and has a positive attitude

• Able to work independently with minimal supervision in a dynamic environment

• Able to communicate well with various level of stakeholders

• Possess good organizational and interpersonal skills

• Experience in a REIT and/or real estate companies will be an added advantage

• Experience in Yardi and Cognos will be an added advantage

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Page 5

CURRICULUM VITAE

LANGUAGES SPOKEN & WRITTEN

Spoken: English, Mandarin, Malay & local dialect (Hakka & Hokkien)

Written: English, Mandarin, Malay

COMPUTER SKILLS

Microsoft Office, Excel, PowerPoint

PERSONAL STRENGTHS

1. Good hands-on knowledge of Operating CMM machine, VMM machine, Smart Scope, X-Ray machine, Profile Projector, Micro-Hardness machine, Rockwell Hardness machine, Torque Tester, XRF-PMI handheld machine & other QA inspection devices

2. Certified Internal Auditor for ISO 9001, ISO 17025, ISO 13485, AS 9120

3. NEA Radiation L5 license holder

4. Independent with initiative, self-motivated and positive thinker

5. Fast learner and willing to learn more, punctuality to work & good attendance

MISCELLANEOUS

Last Drawn Salary: SGD 5000

AWS: 1 month

Variable Bonus: Depend on company performance

Expected Salary: SGD 5500

Available date: 2 months’ notice

Page 6

• Location: Central
• 5 days work week (Hybrid working arrangement)
• Remuneration: Basic up to $7000

Responsibilities

• Manage the financial and management reporting for a group of entities and ensure timely closing of accounts

• Prepare and perform analytical variances review of the monthly accounts

• Prepare and review monthly cashflow projection, quarterly forecast and annual budget

• Handle the review and submission of GST returns, property tax and annual tax returns

• Responsible for the preparation and review of statutory financial statements

• Ensure compliance with local statutory requirements, accounting standards and SGX/MAS requirements

• Liaise with internal and external auditors, tax agent, trustee and external service providers

• Maintain Yardi software and explore system improvements to enhance reporting process

• Any ad-hoc projects and assignments as assigned

Requirements

• Degree in Accountancy / ACCA or equivalent

• Minimum 3 to 5 years of relevant accounting and/or audit experiences in a similar position

• Possess high level of initiative and able to perform under tight timelines

• Responsible, meticulous, self-motivated and has a positive attitude

• Able to work independently with minimal supervision in a dynamic environment

• Able to communicate well with various level of stakeholders

• Possess good organizational and interpersonal skills

• Experience in a REIT and/or real estate companies will be an added advantage

• Experience in Yardi and Cognos will be an added advantage

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

The Manager – Healthcare IT is solely responsible for the IT related matters pertaining to pre-sales, installation, testing, training, maintenance and breakdown of medical equipment. This includes Integration projects involving medical equipment connected to EMR, PACS, ECG management systems, etc.

JOB RESPONSIBILITIES

• Fill up IT documents of tenders
• Participate in pre-sales tender presentations and handle the IT portion of the presentation
• Respond to IT clarifications of tenders - attend meetings as well as prepare and submit clarification documents
• Hands-on execution of IT Integration projects involving medical devices connected to EMR, PACS or ECG management systems
• Ongoing project management of IT Integration projects
• Attend to Breakdown calls relating to IT integration
• Ensure Anti-virus of all equipment is up to date and remains Active
• Apply patches in a timely manner and ensure all equipment are up to date for both OS and Application software
• Apply software fix for Field Safety Notices (FSN) within the timeline stipulated by the manufacturer

JOB REQUIREMENTS

• Degree or Diploma in Information Technology (IT)
• Around 10 years experience in IT infrastructure, primarily servers
• Experience in medical device industry will be an advantage

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

What a Manager, Sustainability Customer Success AMS and APJ does in HP:

• This team’s mission is to enable HP to efficiently support our customers on their sustainability journey and turn this into a demonstrable competitive advantage across the markets we have presence. As part of this role, this person will be responsible for defining the overall go-to-market strategy for five markets - North America, Latin America, Greater Asia, Greater China and Greater India. Part of the responsibilities include:
• Leading a diverse team spread across multiple countries that is responsible to support the business on the ground as sustainability go-to-market subject matter experts.
• In partnership with the Commercial Organization, defining strategies to support customer and partners engagements, including SLAs and engagement plans.
• Setting goals and deliver on yearly plans, leading the team to execute accordingly.
• Ensure operational excellence on budget execution, reports, quarterly business reviews and dashboards.
• Identify customer needs, insights and trends that will guide the development of solutions and assets at a worldwide level.
• Enable the development of sustainability messaging to consumer and commercial customers, as well as marketing campaigns in partnership with other go-to-market teams.
• Help drive brand differentiation and positive impact at a market level through community programs.
• Support continuous improvement of sales support processes to RFPs (Request for Proposal) and RFIs (Request for Information) with sustainability requirements.
• Provide guidance and input for the development of sales-support materials, and sales trainings.
• Support virtual and in-person customer and channel briefings when needed, as well as acting as spokesperson at key events and thought leadership opportunities.

Individuals who will do well in this role in HP, usually possess:

• Minimum of 7-10 years’ work experience and 3-5 years managing teams, preferably in sustainability, business development, business or project management.
• Passion for sustainability and drive to make a positive difference.
• Bachelor's or Master's degree (sustainability or environmental focus would be a plus).
• Ability to think strategically, develop action plans, and to lead, negotiate and influence different types of stakeholders.
• Strong communication and presentation skills, ideally to external audiences like customers and partners.
• Strong problem-solving skills, ability to influence and negotiation mindset.
• Capacity to see “the big picture” in complex, fluid situations, then prioritize and act with calm and efficiency, working at a fast pace in a flexible manner.
• Enthusiasm, ability and willingness to learn and adapt to new challenges.
• Authentic customer service orientation combined with solid business acumen.
• Strong teamworking and demonstrable leadership skills
• Ability to work with minimal direct day-to-day supervision.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

1. To establish and maintain strong relationships with customers

2. Having knowledge in import- export field

3 Experienced with Bangladeshi Customer/Buyer

4. Experienced with Bangladeshi consumer product

5. To monitor customer preferences to determine the focus of sales efforts

5. To analyze market trends and identify new customers

6. To secure order and delivery to customer (if necessary Loading/Unloading)

7. Able to work shifting duty (Sometimes Night Shift as client demand)

8. Excellent oral and written knowledge of English preferred Bengali.

9. Able to communicate with Bangladeshi customer.

10. Able to evaluate on the job performance

11. Able to maintain inventory and ensure items are in stock

12 Able to ensure standards for quality customer service and health and safely are met

13. Monitor local competitors

14. Organize and roaster staff schedules

15. Preference experience 3/4 years in relevant field.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

The incumbent plays an important role in ensuring the smooth operation and delivery of leisure and recreational services within a Recreation Center (RC). This position involves overseeing the planning, organization, and execution of recreational programs that cater to the diverse interests and needs of the community, promoting health, wellness, and a sense of community among migrant workers. By managing resources efficiently and fostering a welcoming, inclusive environment, he/she supports the enhancement of quality of life and contributes to the overall well-being of individuals and communities. Through networking with various stakeholders, this role ensures that recreational facilities and programs are accessible, engaging, and meet the expectations of those they serve.

Roles and responsibilities include:

· Plan, organize, and oversee recreational programs, including sports leagues, fitness classes, and cultural arts events, ensuring a diverse range of activities that meet the interests and needs of the RC visitors.

· Manage contracts with vendors, instructors, and service providers to secure equipment, facilities, and professional services required for program offerings.

· Implement marketing and promotional strategies to increase awareness and participation in recreational programs, including social media campaigns, local advertising, and outreach events.

· Conduct regular safety inspections and maintenance of recreational facilities and equipment to ensure compliance with health and safety regulations and to provide a safe environment for all participants.

· Evaluate the effectiveness of recreational programs and services through participant feedback, attendance records, and financial analysis, adjusting as necessary to meet visitors’ needs and optimize resource use.

· Advocate for the development and improvement of recreational facilities and spaces, including presenting proposals to NTUC Club and seeking grant funding to support expansion and enhancement projects.

Requirements:

• Min Diploma in business/events and/or other relevant fields of study
• 8 years of relevant experience for managerial role, and min 5 years of experience for assistant managerial role
• Good communication skills
• Able to plan and execute events with supervisory experience
• Must be able to communicate and interact with workers from diversified backgrounds
• Willing to work on weekends/public holdays when required

Customer relations manager responsibilities:

• Building and maintaining long-term relationships with key customers
• Understanding customer needs and finding constructive solutions
• Managing and overseeing customer communications and interactions
• Addressing and resolving customer concerns and complaints
• Creating and implementing sales plans and strategies to generate revenue
• Keeping customers informed about new products and services
• Expanding and retaining the customer base
• Establishing and enforcing standards and protocols for customer care
• Monitoring and analyzing business competitors and market trends

Job Description (Job advert content)

Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s enterprise solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of LSEG/Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.

Role:

• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case.
• Ensure customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth.
• Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements
• Collaborate with client application owners to ensure they are getting the most from our data. Document and share insight around their usage versus contract.
• Monitor and evaluate usage data, account health and growth opportunities to build measurable insights
• Build, maintain and foster positive relationships with key decision makers and users within each account to influence adoption; Build strong ties with users to facilitate smooth customer experience from subscribed data solutions
• Prompt business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements
• Support your assigned Accounts on their strategic content and service issues
• Provide Post-Sales Implementation support

Ideal Candidate will have:

• Strong multi asset content expertise across our pricing and reference data, delivered by Datascope and Tick History.
• Expertise in regulatory data delivered by Datascope and Tick History.
• Minimum 5 years client facing expertise in our Pricing and Reference content delivery, including Rest API.
• Knowledge and Interest in Data feeds and Enterprise solutions products
• Knowledge of Banking technology infrastructure, trading solutions, APIs, Cloud services, Financial Market data
• Customer-Centric mentality
• Ability to map a customer’s business process to product capability
• Knowledge of our competitors’ products and service
• Strong ability to collaborate with internal operational and account management teams
• Engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Excellent communication skills. Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Able to perform effectively under pressure