Total 4,616 operations engineer job vacancies in Customer Service category in Singapore

Job Summary:

· Basic salary: $2,500 - $2,800

· Monday to Friday: 9.00am - 6.00pm, Saturday: 9.00am – 1.00pm

· Working location: Airport Cargo Rd, Singapore 819466

Job Responsibilities:

- Handle daily operations documentations like import and export permit, air waybills and bill of lading.

- Coordinate shipments and liaise with carriers.

- Prepare shipping documentation and ensure compliance.

- Monitor shipment progress and provide updates.

- Optimize processes for efficiency and cost reduction.

- Handle customer inquiries and resolve issues.

- Collaborate with other departments for smooth operations.

Requirements:

- Minimum GCE 'O' or ""N' level

- Able to communicate and write fluently in English to liaise with English speaking clients

- Entry level candidates are welcome as training will be provided"

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description (Role & Responsibilities)

• Ensure smooth financial transactions by meticulously verifying invoices and supporting documents submitted by clients for financing. Proactively address any documentation issues to maintain efficiency and client satisfaction.
• Manage incoming payments from Clients and Customers with precision, facilitating timely processing and accurate allocation of funds. Follow up to obtain payment advice and ensure seamless financial operations.
• Ensure accurate and neat record-keeping and reconciliation of daily transactions in the factoring system and physical records.
• Compute and keep track to advise clients on funds available for drawdown and ensure compliance with the terms of the disbursement.
• Monitor submissions of monthly invoices and contract progress claims by Clients.
• Provide support to the Relationship Managers in servicing the Clients, eg request for financial accounts, submission of monthly bank statements, computation of late payment charges, preparation of legal documents etc.
• Prepare and mail monthly statement of accounts and advice to Clients and Customers.
• Filing of documents to ensure proper housekeeping of documents for easy retrieval.
• Support team's decision-making by preparing timely and accurate management reports to be submitted to Management, Relationship Manager, and Credit Risk officers
• Handle bank-related tasks efficiently, contributing to seamless financial operations.
• Proactively identify opportunities to improve productivity and mitigate operational risks by reviewing and providing feedback on operational processes and workflows.
• Any other ad-hoc duties assigned by the Department Manager.

Qualifications:

· Ideally experienced with SME Financial products.

· Minimum 4 years of experience, preferably in the finance industry

· Organised and meticulous with strong attention to details

· Proactive and solution-oriented, with a strong work ethic

· Demonstrate professionalism, maturity and confidence in handling diverse tasks

· Ability to work independently and adapt to changing priorities

· Good interpersonal and communication skills, both verbal and written

Benefits and Perks:

· Funding for ongoing learning and development.

· Tech support and provision of company-issued equipment.

Info can be shared ATM: -

• Basic UP $2600 (No Exp Req) + Transport Allowance + VB
• 5 days (Office hour)
• East

Responsibilities: -

• Diagnose, repair or install new or modified equipment at customer facilities
• Investigate and resolve customer reports of technical issues
• Conduct training for customers on the safe operations of equipment & maintenance
• Process spare part order and promote service contract with customer.

Requirements: -

• Min. Nitec in Electronics / Electrical / Microelectronics Engineering
• No experience required, training is provided
• Willing to travel islandwide

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Main Purpose of Job :
The Service technician is the specialist when it comes to scheduled maintenance, defined assembly and
standard repairs. His work is of the highest quality, professionalism and efficiency.
He carries out his tasks independently and in doing so contributes significantly to the preservation of the value
of the customer's vehicle.
He supports his team colleagues, e.g. the system technician, in performing comprehensive or complex work or
repairs on vehicle systems such as the power train, comfort or safety systems.

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

As a Drupal Operation Support Engineer, you will perform 1st level support to our Digital properties. You will handle accounts and access provisioning, provide timely update to stakeholders, custodians and escalate to different teams for different priority issues meeting Service Level Agreement and to follow through the issues till resolution. Taking ownership of the issues reported, diagnose, and look into solving problems efficiently and thoroughly and have a mind to recover the service soonest possible to the Business teams.

Responsibilities

• Ongoing review of the monitoring to look out for any abnormality or improvement and work with internal/external teams to resolve or enhance the proactive monitoring
• Enhancing and maintaining knowledge-based documentation covering troubleshooting and problem resolution steps
• Participate actively in standup meeting and to share impending issues and provide suggestion, correction/preventive measures to Technical teams to fix
• Contribute excellence in a highly collaborative, team-oriented environment. Work with inter teams and vendors to support the Digital properties, manage the resolution of tasks/issues and improve the site infrastructure and resiliency
• Perform triage, identify root causes, corrective/preventive measures and provide workarounds or temporary solution to recover the service/site and be proactive of issues and configure and setup alerts where necessary to improve sites monitoring.

• Bachelor's Degree in Computer Science/related fields or equivalent with at least 5 working years of experience in Drupal, PHP, JavaScript, and HTML skills
• Prior hands on experience on Drupal 8 and VueJS for at least 3 years
• Familiar with Drupal installations and competence with a wide range of web development technologies (HTML, JavaScript, CSS, XML, XSL T, JSP/Servlets) and frameworks (Drupal and Spring)
• Experience with a wide range of PHP content management systems, MVC frameworks, Jira and confluence, Linux - Command Line and Git, command line scripting experience with Perl or Bourne Shell or BASH, mySQL replication, backup, and query optimization, Cloud Architecture and CDN configurations
• Candidates with ongoing involvement in the larger Drupal community and knowledge with Site24x7, Splunk, New Relic, Opsgenie will be an advantage
• Knowledge of deploying on Acquia Drupal Environment and familiarity with CDNs, Memcached and Varnish
• Work in shift duties, perform 24x7 on-call standby duties and/or duties beyond normal working hours

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Job Requirements

• Bachelor’s degree with 3 years of working experience in Contact Centre as a Manager
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Title: Field Service Engineer (ID3409)
Location: Ang Mo Kio
Working Hours: Mon-Fri 8:00am-5:30pm
Salary: $3000 to $4500


Job Description:
1. To support customer site for TP probe cards repairs & replacement.
2. Advise customer on technical details for evaluations / improvements etc
3. Liaise with HQ for any issues / technical documents / evaluations / follow up
4. Work with HQ vertical repair team for cards
5. Report / trackers update for internal and customer

Requirements:
• Min. Diploma and above with 2 years experience in Electrical Wafer Sort / Final Testing
• Working Experience: At least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Skills:
- Troubleshooting & Isolation of problems
- Able to read PCB schematics

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
• Provide Level 0 /1 support all applications and infrastructure
• Repair and upgrade PC hardware and software, including scheduled maintenances
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• Mobile Device Management operation
• Desktop operation system management and planning
• To research and investigate new technologies that can help improve IT support and processes
• Ensure that helpdesk processes/procedures and kept up-to-date
• Administrative Support for Technology department (e.g. Department Information & Activities)

Position Requirements

• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education
• Domain knowledge of the following:

1. Microsoft Windows 10 & 11
2. Apple IOS
3. Apple OS X
4. Active Directory
5. Microsoft Office365

• Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills
• Good references on request

Contacts

• Works closely with Regional and School team
• Liaises with 3rd party solution providers as requested

Working Conditions

• School Environment
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required

Terms of Employment

• Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
• Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

• Monday - Saturday: 9am - 6pm
• Location: Marsiling
• Possession of own vehicle is a must

Our Client is dealing with Vacuum Solutions, Equipment & System.

Responsibilities:

• Take charge of overseeing the day-to-day operations of the company's projects.
• Develop and execute strategic plans while overseeing, supervising, and closely monitoring all project activities and deadlines.
• Lead and guide a team of workers, offering direction and support for on-site operations.
• Perform machine installations, conduct testing, and troubleshoot issues as they arise.
• Carry out preventive maintenance work, both at the company's facilities and at client sites.
• Exhibit strong problem-solving skills by effectively addressing situational challenges and resolving customer complaints through corrective actions.
• Actively participate in or lead daily safety meetings and toolbox sessions to ensure a secure working environment.
• Implement on-site maintenance services, encompassing both Preventive Maintenance (PM) and Corrective Maintenance (CM).
• Create comprehensive reports, documentation, and quotations for various site-related tasks.
• Independently handle troubleshooting assignments as they emerge.
• Enforce strict compliance with ISO Standards and processes, Workplace Health and Safety (WHS) regulations, industry Code of Practices, Quality Assurance/Quality Control (QA/QC) requirements, and Safe Management Measures.
• Prepare, submit, and manage project-related reports such as Risk Assessments (RA), Method of Statements (MOS), manpower appointments, Permit to Work documents, and more.
• Maintain accurate and up-to-date record documentation, ensuring proper organization and filing of records.
• Fulfill any additional duties assigned by management as required.

Requirements:

• Minimum Higher NITEC in Electrical or Mechanical Engineering, coupled with 1-2 years of relevant work experience.
• Comprehensive understanding of Electrical, Pneumatics, and Hydraulics systems.
• Proficiency in interpreting electrical single line diagrams.
• Possession of a Building Construction Safety Supervisor Certificate.
• Possession of a Work-At-Height Supervisor/Assessor certificate.
• Possession of a Confined Space Assessor certification.
• Possession of a Lifting Supervisor certification.
• Holding a valid Singapore Class 2/3 driving license and possess own vehicle is a must.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

JOB DESCRIPTION

1. Provide technical support, troubleshooting and repair of car park equipment.
2. Diagnose and troubleshoot electronic boards, CCTV, network issues.
3. Perform preventive maintenance, replacement of parts at car park sites.
4. Termination of different types of electrical, communication cables.
5. Install, test and commission car park systems.
6. Documentation of service, maintenance and testing records.
7. Provide end-user training.
8. Any other tasks as assigned by superior.

JOB REQUIREMENT

1. ITE / Diploma / Degree in Electrical/Electronic or equivalent.
2. Class 3 driving license.
3. Background in car park system, CCTV, alarm system, access control system is a plus.
4. Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
5. Candidate with more years of experience will be considered for senior position.
6. Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
7. Good planning and time management skills to achieve job efficiency.
8. Mature, pro-active working attitude and team player.
9. Able to work independently with minimal supervision at different locations.
10. Able to work two rotating shifts and weekends.

Info can be shared ATM: -

• Basic UP $3000 (No Exp Req) + Transport Allowance + VB
• 5 days (Office hour)
• East

Responsibilities: -

• Provide technical support for machines, including troubleshooting issues, performing maintenance tasks, and optimizing machine performance to enhance productivity and efficiency.
• Offer direct support on machines at local and overseas customer facilities.
• Attend weekly meetings and presentations.
• Write technical reports detailing machine performance, maintenance activities, troubleshooting procedures, and any improvements or recommendations for future operations.
• Able to handle specific jigs and tools during service jobs.
• Assist Senior Engineers in performing higher-level technical tasks.
• Performe ad-hoc delivery of parts to customers.
• Performing service, installation, and troubleshooting jobs both locally and overseas, traveling as needed to customer sites to address technical issues, install equipment, and ensure smooth operation of machines and systems.

Requirements: -

• Min. Nitec in Electronics / Electrical / Microelectronics Engineering
• No experience required, training is provided
• Proficient in Microsoft Office and SAP B1
• Willing to travel islandwide

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Assistant Service Engineer / Service Engineer

Working days: 5 days, 9am to 6pm (might need OT)
Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
Salary range: $3000 - $4000.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Role:

Service Engineer (Semiconductor / Aircon / Refrigeration / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Woodlands & Tampines (customer site) / Changi North (our in-house repair center))
• Working days: 5 days, 9am to 6pm (might need OT)
• $3000 to $4000
• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime + Able to Travel Oversea within short notice.
• Career Progression Opportunities

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Service Engineer

Office location : Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances: $2,800-$3,000

Job Description

• Perform servicing, repairs, upgrade, retrofit, maintenance and calibrating level instruments and analyzers out field service attendances job (Shipyard/Anchorage).
• Provide back-end support for the Service team in Local office, oversea service office or oversea authorize service agent.
• Handling pre and post administrative work, generate Service reports and other relevant documents.
• Willing to work overtime, weekends, and be overseas for periods of up to several months.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Field Service Engineer

We are looking for experienced full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3-5 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $3,000 - $3,600

Job Summary:

Candidate will be stationed at Client’s premises and provide support for client’s IT administration and related support for users

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $2,600 - $2,800

Job Summary:

You will be stationed at Client’s premise and provide support for client’s IT administration and related support for users.

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management

Qualifications & Experience:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) and to monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork

• To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
• People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development
• Motivate and enable high performing and customer centric individuals
• Managing the flow of information within the team through coherent communication and information sharing within the team structure
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like
• Identity, Address, income status, Account holdings, Account transactions, Contact details. To ensure accuracy and compliant in all areas to prevent any data breach.
• Flexibility in work deployment and projects when business needs arise
• To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys. Support and lead operation improvement initiatives
• To handle customer’s escalation and provide effective resolution.

Requirements:

• At least 2 – 3 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
• To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.
• Display strong leadership skills
• Good interpersonal skills
• Ability to champion the right culture with success
• Mature with the ability to align to management decision and execute actions effectively and efficiently
• Meticulous and patient individual with friendly disposition.
• Effective problem-solving skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
• Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying anyneed for preventive or remedial maintenance such as fine-tuning and capacity planning.
• Provide/maintain interfaces between monitoring, reporting, and batch service level management and assetmanagement tools.
• Provide 3rd level support to colleagues from system and application support areas in context ofincidents and problems identified or raised by the monitoring, reporting and batch facilities.
• Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
• Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
• Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
• Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
• Support Continuous Improvement process on the tools and processes implemented.

Requirements

• At least 15 years of experience in Infrastructure monitoring, reporting, batch and service reliability in a large scale enterprise environment
• Experience working with Infrastructure tools such as TWS, Zabbix and Ondemand
• Experience in automation tools and process optimization
• A strong foundation in Infrastructure concepts covering servers, virtualization, networking, etc.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.