Total 5 Senior Executive process improvement manager job vacancies in Customer Service category in Singapore

You will handle patient enquiries relating to bills, claims and payments through various communication channels and perform cashier duties. In addition, you will be involved in the collation of statistical information as well as Quality Improvement projects.

Requirements:
• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

Job Scope:

• Responsible to drive performance and service quality in the call centres through call and email audits, as well as from customers’ feedback
• Identify any processes that have the potential to be improved and automated by harnessing technology
• Ensure proper and systematic documentation of call centre work processes
• Responsible to develop Robotic Process Automation (RPA) to automate call centre work processes
• Responsible to drive the usage of Customer Relationship Management system
• Participate in department workshop and events

Job Requirements:

• A recognized Bachelor’s degree, preferably in computer science or related fields
• Experience in automation tools such as Blue Prism and UiPath would be advantageous
• Passionate in boosting efficiency through streamlining and automating work processes to drive productivity
• Good organization, interpersonal and communication skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

[Order Number: 764112]

Responsibilities

• Received and Process Sales Order using SAP system, acknowledgement with estimate delivery date base on standard lead time
• Process Purchase Order to vendors
• Liaise with various internal & external parties to ensure timely production and shipping of goods
• Administer orders backlog, co-ordinate with Sales if there is any delivery &/or production hiccups
• Communicating with a factory in China for delivery matters
• Any other ad-hoc duties assigned

Requirements

• Candidate must have at least 7 years of experience in Customer Service function
• Knowledge in SAP is an added advantage
• Mandarin proficiency to communicate with a factory in China

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

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EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

Summary:

5 days, office hours

MNC with great working environment

Job Scope:

• Lead Continuous Improvement Projects (CIP) to enhance yield, quality, and cost efficiency.
• Manage projects independently to meet Key Performance Indices and set up SPC for monitoring equipment parameters.
• Write work instructions and training materials, and improve processes through DOE and data analysis.
• Qualify new tools and recipes, conduct Process FMEA, and train module AEs and Technicians on processes and SOPs.
• Identify and implement process simplifications, and incorporate best manufacturing methods into development phases.
• Reduce process variation, address yield improvement issues in cross-functional teams, and provide feedback and training on troubleshooting and risk assessment.

Requirements:

• Candidate with ANY other related experiences will have advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Summary:

5 days, office hours

MNC with great working environment

Job Scope:

• Lead Continuous Improvement Projects (CIP) to enhance yield, quality, and cost efficiency.
• Manage projects independently to meet Key Performance Indices and set up SPC for monitoring equipment parameters.
• Write work instructions and training materials, and improve processes through DOE and data analysis.
• Qualify new tools and recipes, conduct Process FMEA, and train module AEs and Technicians on processes and SOPs.
• Identify and implement process simplifications, and incorporate best manufacturing methods into development phases.
• Reduce process variation, address yield improvement issues in cross-functional teams, and provide feedback and training on troubleshooting and risk assessment.

Requirements:

• Candidate with ANY other related experiences will have advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358