Total 1,885 procurement manager job vacancies in Customer Service category in Singapore

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Relationship

• The Client Service Manager (CSM) acts as the prime point of contact in managing the largest Global client relationships in GBS and has the proven ability to manage small and medium clients globally. The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM is actively expected to contribute to Client Management Leadership, GBS and broader OLB initiatives.
• The CSM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue, and relationship. The CSM also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limit to the below.

Financial Management

• Accountable for billing and then making sure client meets their requirements, as well as invoicing and following up aged debt (invoices past payment date)
• Providing Global lead an update on finances for region.

Client Project Oversight / Documentation

• Accountable identifying Change Requests with client for regional items and ensuring processes are followed.
• Reviewing periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not.
• Flagging risks within projects where appropriate. Accountable for Lessons learned where required.
• Flag and escalate risks.
• Responsible for ensuring all client information is documented in the standard format.

Skills and experience that will lead to success

• Strong relationship building skills.
• Experience of working with external clients and senior stakeholders.
• Ability to manage difficult conversations
• Strong understanding of Service Management
• Leadership skills.
• High proficiency in Japanese and English languages; Able to read, write and speak fluent Japanese and English as this role requires the person to support Japanese clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• 3 mins walk from Ubi MRT
• Career Progression
• Dynamic working environment
• Attractive salary package!!

This role requires a combination of sales skills, management abilities, and knowledge of the automotive industry.

Job Description:

The Car Sales Manager is responsible for managing the car sales department, ensuring profitability, and achieving sales targets. This role involves developing sales strategies, training and motivating the sales team, and maintaining customer satisfaction.

Key Responsibilities

• Train, and manage the sales team
• Set sales targets and provide ongoing coaching and support to the team
• Conduct regular performance reviews and implement improvement plans
• Customer Relationship Management
• Financial Management
• Marketing and Promotions
• Compliance and Reporting
• Other duties assigned

Job Requirements

• Proven experience in automotive sales, preferably in a management role with 3 years of experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and develop effective sales strategies.
• Strong understanding of the automotive market and customer preferences.

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret that only shortlisted candidates will be notified.

Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Team Management

• Lead Wealth Management RMs in the growth, acquisition and retention of HNW clients
• Train and develop staff, monitor performance and appraise Wealth Management RMs against assigned targets
• Manage Wealth Management RMs to achieve stated sales levels by coaching and guiding them to achieve sales targets
• Jointly manage the manpower and P/L of branch service and sales operations with branch manager

Business Development

• Develop, strengthen and execute business models and strategies of Retail Banking Wealth in the Emerging Affluent, Affluent & HNW customer segments
• Participate in sales and marketing activities for affluent and high net worth clients from onshore market
• Enhance the bank’s profile in Wealth Management and grow the assigned portfolio in terms of AUM and customer base while ensuring strong customer engagement
• Assume full management responsibility of Wealth Management RMs sales productivity and ensure effective cross selling of the bank’s products and services   
• Oversee sales efforts including sales force coaching and participate in clients calls with RMs 
• Drive sales productivity (new & cross selling) of Wealth Management products
• Strong follow up skills and initiatives to ensure all time sensitive transactions are executed in a timely and accurate fashion
• Good grasp of internal processes, procedures, documentation, fees and related terms and conditions of products and services offered by bank
• Achieve balanced scorecard, service, operational and regulatory standards set by the bank

Compliance and Regulations

• Apply knowledge of relevant laws and regulations to compliance requirements in carrying wealth advisory activities for HNW clients
• Ensure sales are conducted in accordance with the internal and external regulatory requirements

Project Management

• Ad hoc project management

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Position : Service Manager SEA

Location : Singapore (On-site)

Reports to : Country Sales Manager, Singapore / Chief Operating Officer

JOB PURPOSES

To develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals include:

1. To provide SML clients with service support to ensure a positive image for SML that will encourage new and repeated sales.

2. To meet the expectation of our suppliers (CSI and DQP ratings) to place SML Service as the best service provider in the region.

3. To operate as efficiently and economically as possible while not neglecting customer service

4. To provide a safe and stable work place for all service staff through the creation and monitoring of Service SOPs.

KEY RESPONSIBILITIES

1. To manage the daily operations of the Service Department to ensure that required work is completed to a high standard, at a profit and in an efficient manner within pre-agreed financial budgets.

2. To monitor the running costs of the Department and implement plans and financial budgets as part of the ongoing management of the Department.

3. To oversee the operation of service teams across the region (Singapore, Malaysia and Indonesia) monitoring the progress of their service work to ensure the smooth and effective functioning of these teams.

4. To assess and evaluate our existing practices across the region. Identify deficiencies and implement plans to enhance the quality, efficiency and effectiveness of our service.

5. To establish, implement and review standard operating procedures to standardise practices in dealing with suppliers and agents and to define the various activities carried out by technical staff in the course of their duties.

6. To implement and maintain health and safety standards to ensure compliance with the laws and regulations of the region.

7. To establish and maintain a customer service index system to ensure that any faults reported by clients are recorded properly and resolved efficiently and effectively.

8. To work in close collaboration with shipyards in addressing warranty claims, assessing reported fault or defect and administering warranty for clients.

9. To undertake other tasks and activities related to the business of the company as shall be reasonably requested or directed from time to time.

JOB REQUIREMENTS

- Trade school training with certification in at least one of the following disciplines:

* Diesel Mechanics

* Electrics (AC & DC)

* Refrigeration / Air conditioning

* Shipyard engineer

- Experience in Sanlorenzo, Bluegame, Swan, Fairline and Axopar is an advantage.

- Broad understanding of the various systems on modern pleasure vessels, including mechanical and electrical systems, fresh, grey and black water systems, air conditioning and refrigeration systems, hydraulics etc.

- Goodcommand of written and spoken English, including the ability to read and understand service manuals and wiring diagrams, to work with technical and service documentation and to act on emailed instructions from shipyards, suppliers and relevant parties

- Proficient in MS Office applications with excellent computer and internet skills

- At least Five (5) years of experience in customer service, preferably in the marine industry

- At least three (3) years of experience in managerial position with exceptional organisational and supervisory ability

- Leadership ability to coach team members on technical issues on board and deliver appropriate testing/analytical data and reliable technical assessments of any problems arising

- Culturally sensitive to local conditions abiding by the customs and standards of local community and maintain good relationships with clients, fellow staff and contractors

- Engaging and confident interpersonal and communication skills with people at all levels

- A passion for customer-focused service and a drive to succeed and be the best

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Reporting to the Assistant / Deputy Director, you will assist to achieve the divisional goals and approved operational performance (including KPIs, objectives and budgetary goals). You will be leading and managing an Executive team and Patient Information Associate (PIA) team , overseeing the daily operations of the following:

• Facilitation of inpatient visitors in accordance to the Visitation Policy
• Concierge services
• Manage and enforce visitors’ compliance to the Visitation Policy
• Manage and resolve visitors’ feedback/complaints arising from the department’s operations promptly. Offer service recovery if necessary.

You will also assist to support Director on behalf of the Deputy Director during his/her absence to ensure smooth running of the daily operations. You will also assist and support other departments within the division and designated secretariat roles assigned to the division.

Requirement

• Bachelor degree with preferably at least 5 years of supervisory experience in customer service, operations, estate management and related functions
• Keen interest in healthcare services

For interested candidate, please email your resumes to [email protected]

Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C45990

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Supervise and ensure the effective utilization of center-based services, including day care, community rehab, and center-based nursing.
• Conduct initial assessments and orientations for potential clients and families, which may involve accessing and verifying information through the National Means Test System (NMTS) and Financial Assistance (FA) systems.
• Provide orientation and counseling to clients, family members, staff, and volunteers at the Center.
• Collaborate with key partners to plan, track, and implement programs and schedules.
• Assist in managing the budget and ensuring cost-effectiveness in the Center's operations.
• Identify and plan for training needs for staff and coordinate with HR for required training programs.
• Manage Center facilities and logistics, including procurement of supplies, vendor and contractor management, and transportation fleet management.
• Collaborate with the Communications & Development department to secure donations, volunteers, and sponsorships.
• Manage adverse situations and ensure the well-being of Center clients, staff, and volunteers.
• Maintain confidentiality of information related to the Center, clients, staff, volunteers, and service providers.
• Develop, review, and implement Standard Operating Procedures (SOPs) for Senior Care Centers and Active Aging Centers.
• Provide oversight and support to the Center Supervisor in managing the Day Care Center.
• Collaborate and initiate partnerships with Active Aging partners and stakeholders to enhance health and well-being.

Requirements:

• Diploma/ Degree in Nursing and above.
• At least 5 years of working experience in healthcare or senior care setting.
• At least 3 years of supervisory experience
• Day Care setting experience

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is the principal of the renown Premium Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service with a Valid Class 3 Licence
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

• Establish and monitor company user operation metrics, ensuring an efficient operation system.
• Plan and implement the operation of the company's Customer Data Platform (CDP).
• Develop and implement user growth strategies, and understand the user acquisition, conversion, and retention funnel to optimize and improve the quality and quantity of user conversions.
• Design and test strategies to enhance user engagement and conversion in different scenarios and functionalities, based on data analysis.
• Translate business requirements into specific product requirements, and communicate with technology, product, and on-site teams to launch new features.
• Lead the central team and collaborate with local teams to plan, execute, and implement user journeys.
• Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems.

What you'll need:

• Familiarity with the construction, maintenance, and use of at least one CDP platform.
• Proficiency in the use and operation of at least one Marketing Automation (MA) tool.
• Knowledge of user lifecycle management and membership system construction.
• Excellent bilingual communication skills, with fluency in English.

Industry Experience :

• Background in the e-commerce industry, preferably with experience in platform products, membership products, and operations.
• Ability to work in a multilingual environment.

Position Experience :

• Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role.
• Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies.
• Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals.
• Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Salary: S$4500 (Inclusive of transportation allowances)

Working Days: 5 days across Monday - Sunday (Based on roster, no picking of off days)

Working Hours: 12pm - 9pm (Based on roster, subjected to changes)

Location: Clarke Quay / Novena/ Household Visits

Contract Period: Till end of Dec 2025 (Yearly renewable)

Job Responsibilities:

• Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
• Provide one-stop service to selected respondents to attain survey data timely and accurately.
• To be subject matter expert in survey content, objectives and deliverables.
• Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
• Cultivate trust and rapport by addressing concerns and challenges from respondents.
• Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
• Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
• Accurately compile, record, and input survey data into the system with concise case notes documented.
• Timely reporting to management team and stakeholders
• Perform any additional duties as assigned.

Job Requirements:

• Possess a Diploma in related field.
• At least 3 to 5 years’ experience in B2B Business Development and Account Management.
• Experience in managing large employees’ based accounts is highly advantageous.
• Proficient in MS Word, and Excel due to intensities in reporting and progress tracking requirements.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Detail-oriented and meticulous in handling tasks.
• Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.
• Only Singaporeans may apply.

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

https://go.persolkelly.com/home

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

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Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

The Regional Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier Corporate clients, acting as a primary point of contact for the bank’s APAC-based clients with Regional Treasury Centers located in Singapore. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

The primary role of the regional CSAM is to provide comprehensive account management service and escalation support. The Regional CSAM will oversee this relationship regionally (and/or globally) and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements. The CSAM will be the primary escalation contact for the clients’ Regional Treasury team for service related matters and will provide regional oversight of their account activities.

Job Responsibilities

• Primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products

• Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations

• Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.

• Documenting and maintaining a comprehensive inventory of clients’ business activities with the bank

• Proactive communication with clients on regulatory changes, product innovation and technology enhancements

• Provide client education and training on the bank’s operational process and product functionalities

Required Qualifications, Skills and Capabilities

The successful candidate will need to have at least a Bachelor’s Degree or equivalent, have proven skills in team work and client service experience

• At least 5-year experience in an established financial institution with Treasury Services experience (preferably in a client facing role)

• A strong understanding of the cash management business, products, and operational procedures

• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients

• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships

• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively

• Ability to work well within tight deadlines and good time management skills are required

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=99fa08842bad83d05b152108ce12b0df

Service Manager (Water/Wastewater Treatment)

Responsibilities

• Coordination, planning and execution of routine Maintenance and Operation job for Water/Waste Water treatment equipment & system
• Carry out plant performance monitoring, water quality checking, data trending and submit the analysis report to system owner.
• Water system troubleshooting and emergency response.
• Provide system improvement and modification solutions to customer along with engineering team.
• Good attitude and communication with clients to meet the client and system requirement.
• Good teamwork with multi-disciplinary engineering knowledge.
• Managed service team manpower schedule arrangements.

Requirements

• Minimum Degree Holder on Chemical Engineering, Mechanical Engineering, Environmental Engineering or equivalent are preferred.
• Excellent Planning skill
• Good leadership, communication and teamwork player
• At least 5 years of relevant working experience
• Candidate with driving license preferred
• Candidates who can start work in short notice preferred
• Local preferred

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,500.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,500.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]