Total 609 production engineer job vacancies in Customer Service category in Outram Park, Central Singapore

Desktop Support Engineer requires to be supporting all the infrastructure related support. It requires to provide support to End User's .

• Min 1.8 years of experience into IT Support, Helpdesk OR Desktop Support primarily for providing Level 2.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• To support VIP users

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

Job Description

Responsibilities :

• Hands on Experience on Design , Development Deployment of IBM FileNet 5.x applications
• Hands on Experience on debugging of IBM Case Manager 5.x Applications issues
• Good in Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow design deployment
• RDBMS DB2/ MS SQL Server
• Hands on experience on Configuring Workflow, Queues, Rosters, Document Class and Document Class Security
• Good in troubleshooting and handling Production issues.

Requirements

• Knowledge to stop/start FileNet services
• knowledge of IBM Case Manager 5.x, ICN, Java API & CPE
• Experience on Design & Deployment of Application using IBM Case Manager 5.x
• Application Servers Weblogic / WebSphere 7 & above
• Understanding of Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow Application deployment
• Good in troubleshooting and handling Production issues
• Hands on Experience on high availability environment
• RDBMS DB2/ MS SQL Server
• Good Analytical and logical skills
• Good in troubleshooting and handling Production issues
• Good communication skills.

EA Number: 11C4879

Responsibilities and Duties

To coordinate in setting up Infrastructure and support Application Infra needs

Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards

Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

Researching and recommending solution that best meet business needs and enterprise operational requirements

Provide technical support to application development teams

Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms

Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases

Knowledge in Networking (F5 GTM/LTM or any other SLB)

5 Years minimum professional experience and 3 Years minimum relevant experience

Experience in banking or financial services institutions preferred

Will need to work in shifts and in weekends

Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Our client stands at the forefront of advanced communication solutions, specializing in high-performance satellite communication systems for the Marine and Shipping industry. As a pioneer in the field, they are committed to empowering ship owners with cutting-edge technology, ensuring seamless connectivity and operational efficiency around the clock. Driven by growth and a passion for innovation, our client is expanding their team to foster further success.

Position: IT Support Engineer
Type: Permanent Role

About the Job:

We are looking for a talented IT Support Engineer with expertise in electronics and electrical engineering, especially with Marine Satellite Communications equipment. In this office-based role, you will deliver essential technical support to marine clients, manage Tickets requests etc. This is an excellent opportunity for someone who excels in a fast-paced environment and is dedicated to ensuring smooth operations and exceptional customer satisfaction.

Key Responsibilities:

• Report directly to the Chief Operations Officer, providing regular updates on service delivery, operations, and technical challenges.
• Provide technical support for over 200 vessels, handling an average of 15-30 support tickets per month, primarily related to Marine Satellite Communications equipment, IT networking, and associated issues.
• Troubleshoot and resolve technical problems with Marine Satellite Communications systems, components, and IT networks, ensuring timely and effective problem resolution.
• Manage and coordinate operational and logistical tasks related to satellite communication services, including overseeing service delivery to clients.
• Assist with sales order processing, ensuring accurate and timely fulfilment of customer orders.
• Collaborate with freight forwarding companies to arrange ocean freight services, managing product shipments and ensuring all required shipping documentation is handled, including proforma invoices, Bills of Lading, Letters of Credit, certificates, and permits.
• Ensure compliance with shipping regulations, company policies, and customer requirements while monitoring and tracking shipments to ensure timely delivery and resolve any issues.
• Maintain accurate records of support tickets, sales orders, and shipping documentation, ensuring clear communication between sales, logistics, and technical teams for seamless operations.
• Candidates without prior experience in sales order processing or shipping documentation but possessing a strong background in technical support for vessels, particularly with Marine Satellite Communications equipment or IT networking, are encouraged to apply. A willingness to learn and adapt to these additional responsibilities will be considered.

Requirements:

• Diploma or degree in Information Technology, Electronics, Electrical Engineering, or a related field is preferred.
  Experience with IT networking, including familiarity with Mikrotik equipment, Cisco scripting, and Python programming.
• Prior technical support experience with the ability to handle 15-30 support tickets per month, ideally within the marine or shipping industry.
• Strong knowledge and / or experience in Marine Satellite Communications equipment highly preferred.
• Ability to troubleshoot and resolve IT network-related issues, including understanding how traffic is routed.
• Excellent analytical and problem-solving skills to address complex technical issues effectively.
• Experience in sales order processing, logistics coordination, and shipping documentation is advantageous but not essential.
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills to interact with clients and colleagues effectively.
• Ability to work collaboratively within a team and manage tasks efficiently.
• Open to candidates without a logistics background but with a strong willingness to learn and adapt.

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd
EA License No.: 95C5411
EA Personnel Reg. No.: R1106591

Responsibilities

• Diagnose and solve technical problems on semiconductor machinery and systems, such as computer setups, advanced software, or networked/wireless systems.
• Carry out on-site installations, continuous improvement initiatives, parts overhauls, preventative maintenance, equipment modifications, and repair work.
• Act as the main point of contact between the company and the customer for both administrative and technical matters related to assigned projects.
• Organize logistics and coordinate with customers on equipment-related issues.
• Address customer complaints, offering timely solutions to resolve their issues.
• Track product performance, providing regular updates and feedback on customer service requests.
• Report recurring customer concerns to management to help prevent future issues.

Requirements:

• Minimum of 2 years of related experience in Semiconductor Industry
• Possess at least a Diploma/Degree in Electrical or Electronic Engineering
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXV54V53

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

Responsibilities

• Diagnose and troubleshoot issues with marine engines, auxiliary systems, and other vessel components.
• Perform repairs on inboard/outboard engines, including fuel, cooling, and exhaust systems.
• Conduct routine maintenance to ensure shipboard systems are in good working order.
• Maintain cleanliness in ship and engine rooms when onboard.
• Provide detailed reports on repairs and explain services performed to customers.
• Adhere to safety protocols and ensure compliance with environmental regulations.
• Maintain accurate service records, including parts used and time spent.
• Collaborate with other technicians and assist in mentoring junior staff.

Requirements:

• Diploma or technical certification in marine mechanics or a related field.
• Minimum 2 years of experience in marine service and repair.
• Strong mechanical skills, with knowledge of marine engines and cargo pumps.
• Proficient with diagnostic tools and service equipment.
• Ability to interpret technical manuals and handle physically demanding tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3V5938V

The Job Responsibilities:

- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work

- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:

· Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, single-phase & three-phase, lead acid & lithium batteries, electrical control circuits, hydraulic system)

· minimum a year of customer support experience

· ability to work as part of a team and possess strong communication skills

· obtained local driving license is a plus

The Helpdesk Support Engineer is an important member of KPMG SG’s ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals, ensuring a prompt, effective, and smooth delivery of services to the end users.

Primary Responsibilities:

• Provide timely and effective support to end-users through various available channels like phone, emails, chat, or in-person interactions.
• Perform remote assistance through diagnostic techniques and pertinent questions.
• Diagnose and resolve technical issues with the best solution based on the description and details provided by end users.
• Accurately identify the correct category in ServiceNow and escalate unresolved issues to the next level of support in ServiceNow with clear and concise descriptions in the ServiceNow logs.
• Act as a single point of contact between end-users and next-level support until the issue is resolved.
• Identify areas of improvement in procedures and processes, and document them in the repository for service improvement and knowledge sharing with end users and internal teams.
• Stay updated with emerging technologies, software updates, and industry best practices to be able to recommend upgrades or improvements to existing systems.

Required Qualifications:

• Diploma/Degree in Information Technology or a relevant field.
• ITIL Foundation in Service Management certification.
• Proven experience in providing helpdesk support for at least 3 years and above.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
• Understanding of security protocols and best practices.

⠀

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Expereince in Trade Floor Support
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

• Location: Pandan (moving to Jurong East in 2025)
• Service Engineer in Marine navigation system
• Salary: up to $4,000

Essential Responsibilities:
• Attending ships in terminal, anchorage, shipyard for repair, installation, troubleshooting services.
• Report and documentation as per company procedures (E.g. Update of Software, database, etc.).
• Timely completion of technical and service work report
• Conducting fault-finding process and resolve the technical issue onboard as appropriate.
• Providing technical support both onsite and remotely for company product to the customer.
• Providing support to coordinators.
• Ensuring that the work is executed according to Company Quality, Health, Safety and Environmental guidelines and customer site procedures.
• Ad-hoc duties as assigned by manager.

Requirements:
• At least a Diploma in Electrical and/or Electronics Engineering or related field with at least three years of relevant experience
• Experience in programming, commissioning and service of Marine navigation systems.
• Experience in the hardware and software for the Marine navigation systems
• Excellent product knowledge in SAM Electronics and other navigation System.
• Good communication and teamwork skills.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
http://www.peopleprofilers.com
[email protected]

Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376

Responsibilities :

• Provide post-sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Required skills and experience:

• Minimum 3 years of experience in a similar capacity and diploma holder or above in Computer Engineering/Science or related discipline;
• Strong server and storage hardware configuration knowledge will be an advantage;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware-related issues for IBM, DELL, and HP
• Strong sense of customer service and team efficiency;
• Able to provide non-office hours standby and support service;

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Field Service Engineer has possessed 3-5 years’ experience in IT hardware maintenance service on server, network and storage preventive.
• Provide post-sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations.
• Troubleshooting and replacement of hardware.
• Troubleshooting of operating system.

Required experience/skills:

• Experience with Windows, Dell, IBM and HP.
• Manage systems like standalone servers, blade systems, storage and network equipment from Dell (PowerEdge systems, PowerVault and EqualLogic storages), HP (HPUX integrity systems and Proliant systems), Cisco (UCS standalone and blade systems) and IBM (xSeries systems).
• IT systems infrastructure hardware and software maintenance and repair, systems deployment and integration on a broad spectrum of Enterprise IT equipment.
• From servers (such as HP and IBM Servers running various versions of Windows Servers and Linux, Unix and Sun Oracle Solaris), to network equipment (Alcatel, HP Switches, Cisco Systems Managed Network Routers and Switches and Cisco Systems PIX and McAfee firewall maintenance), to HP and IBM tape libraries, EMC SAN storage as well as Laptops, PCs and Business Laser Printers and Multi-Functional Copiers from various vendors.
• Provide post-sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations.
• Strong server and storage hardware configuration knowledge will be an advantage.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA Registration No. R1873450

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile

Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Project deployment in Telecommunication Data Centre landscapes at various locations
• Executing installation, commissioning, and testing of transmission/DWDM systems
• Managing and resolving issues with telco equipment, including RMA processes
• Conducting software and firmware updates on systems

Requirements

• Fiber Optics Transmission Systems and Data Networking
• Test equipment and Systems Integration
• Experience with Visio, Linux Red Hat
• Familiarity with Ciena 6500 equipment is beneficial

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description & Requirements

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket
• Work location: East

Responsibilities:

- Provide IT technical support and manage office network/system

- Monitor and manage system security

- Oversee tech refresh of office IT systems

- Responsible for patches and update of IT framework

- Monitor and manage IT hardware and software licenses

- Anaylze, monitor and provide reports on IT infrastructure

- Participate and support IT upgrading projects

- Participate and support Head of IT on AI initiatives

- Participate and support Head of IT on IT related projects

Requirements:

- Preferably 1-2 years of relevant experience

- Degree in Information Technology or related qualification

- Familiar with different operating systems including Windows and Mac

- Self-motivated and able to work independantly

- Strong communication (written and verbal) and interpersonal skills

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Responsibilities:

• Functions as a technical leader of the Global Customer Success Services organization, addressing technical product questions, resolving technical problems, or advising customers on ways to reduce system outage.

• Possesses expert knowledge and experience of all Veritas products in their competencies and in-depth knowledge of other products and/or platforms.

• Completes certifications (as required) on Veritas products within their specialty along with certifications on operating systems, hardware and or network systems.

• Interacts with customers’ technical leadership and/or management rank, advising them in crisis situations and providing best practice recommendations.

• Provides remote and onsite technical support and communications for high severity issues and technical assistance for product upgrades.

• Drives and assists in customer technical escalations, working on resolutions and leading postmortem discussions.

• Responds rapidly to unplanned events, including after hours for Severity 1 issues.

• Coordinates and expedites support cases with Backline, Engineering, Product Management, and others within Veritas on behalf of the customer.

• Proactively communicates relevant technical information and alerts on known issues, hot fixes, new releases, etc.

• Drives and delivers Customer Success Service Catalog as they are defined, developed, and standardized, including customizing services as per unique customer requirements.

• Creates and presents technical knowledge transfers for all Veritas products in their competencies.

• Be available to travel to a customer site within a reasonable notification and short response time.

• Works alongside Customer Success Manager and internal stakeholders (like Account Executive, Sales Engineer, Consulting, Product Management etc.) to ensure customer satisfaction with Veritas solutions.

• Partners with customers to maximize their investments with Veritas products and increase customer product consumption and satisfaction.

• Communicates professionally and effectively at all organizational levels externally with the customer and internally within Veritas.

Experience:

• Bachelor’s degree (B.A./B.S.) from four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience is required.

• Minimum of 6-8 years overall customer facing experience.

• Minimum of 3-5 years administering or supporting NetBackup, Infoscale or Enterprise Vault software products in an enterprise environment.

• Minimum of 3-5 years administration and technical experience with servers, networking hardware and software, O.S. software (Unix, Linux, Windows), and other information technologies such as SQL, VMWare, etc. is required.

• Certifications such as Veritas Certified Professional (VCP), MCSE, VCAP, RHCE, etc. will be an advantage.

• Willingness to work out of normal business hours without prior notice (upon customer demand) is required.

• Flexibility to travel and spend time away from home at short notice to various customer sites internationally.

• A strongly self-motivated person with the ability to work remotely with minimal supervision is a must.

• Due to frequent customer meetings, technical TOI’s, technical and political escalations, etc., exceptional verbal and written communications skills and being well organized is required.

• Exceptional presentation and proactive customer service mentality is a must.

• Strong analytical and problem-solving skills with the ability to think laterally to provide a solution.

• Keen to learn and keep pace within a rapidly changing environment with the desire to continue learning the latest technologies.

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

Shift Timings

1. Morning shift 6am to 3pm
   General shift 9am to 6pm.
   Afternoon shift 2pm to 11pm
   Night shift 10pm to 7am.
   
2. Need to support including night shift, weekends and public holidays

EA Number: 11C4879

The suitable candidate will join a team of engineers and operations specialists in the support of enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.

Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.

Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.

Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.

Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.

Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.

Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.

Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.

Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.